"If you are a contractor just starting this might work for you. If you are established get ready for a fight. they will deny your Lead Credits almost 90% of the time and will not reverse their decision. You have to give them electronic access to your business bank account that is the DEAL. So, if you can't or won't do that RUN!
If you turn your leads off you will still get leads as "opportunities" if you click on them you will know no more than what your are reading before. We are in the middle of Covid-19 in Michigan with a MANDATORY Stay at home order and they sent me leads and will NOT CREDIT the money back!!!! Oh, so ****! I have been with them 7 years and I am a easy going man. I am willing to understand a lot of things when it comes to money but.......................................Be careful and you have to control your temper becasue they will eventually burn you and it hurts. They used to be Service Master. Look it up...GOOGLE.
They PURCHASED Angie's List for 500 Million. They have big deep pockets. And you are a little fish. "
"The worst company in the world. One day I received the call and they informed me that I had to pay $ 300 for the membership and that they were going to help me get clients. They never told me that they will charge you for each person that enters your page, that is, you still do not make a sale just for them, they give you a phone number and they charge you a fee. The ironical thing is that those people never counted the phone and canceled my 20 hr membership after opening an account. I'm still waiting for my refund. They say they deposited the money into an account that was closed. THIEVES."
"Totally pray on small businesses for their income. Getting charged for every single lead you get sent regardless if you land the job. 90% of the ppl they send dont answer and for good reason. Their system ****, someone sends in a request then that gets sent to ALL THE CONTRACTORS who have that under their tasks they do THEN THEY EXPECT CONTRACTORS TO CALL THE LEAD. WELL WHAT HAPPENS WHEN YOU HAVE MANY CONTRACTORS CALLING THE SAME LEAD??? I bet the lead will be very annoyed at why they are getting ***-***-**** phone calls.
Horrible for anyone trying to make it out there. Great for home advisor but not for anyone else.
"
"not sure how this is legal but HA no longer has an insurance requirement. As such all sorts of hacks are now under-cutting the licensed / bonded / insured contractors. Let the buyer beware! "
"This company is a scam. I informed the agent I needed same day repair and was booked for a week later! I also gave credit card information and asked when I would be charged. I only wanted to pay upon work completion. I was told I would be charged when the work was complete. I was immediately charged! When I called to cancel I was transferred to 3 different offices. Now I have to monitor to track and ensure I am refunded my money after filing a complaint.
DON'T USE THEM!"
"Home Advisor provides absolute junk leads and refuses to offer credit for those leads. They also repeatedly charge you for leads you also pay for on Angies list.
Do yourself a favor and pass on this lead service. I promise you if you do you’ll save yourself a lot of headache and a lot of money!"
"If you go to their site for a recommendation of a supposedly reliable contractor for a certain job, you will start getting calls from random contractors that you have not chosen nor researched. And they will call repeatedly. Before I figured out the scam they are running, I hired 2 of their recommendations and both did terrible work that I had to have re-done. It's "free" to the consumer because contractors are paying for it (and they are not vetted in my experience). It and Angie's List are now one and the same. When you had to pay for Angie's list, it was actually pretty good. Now I won't use either service. "
"This is the worst company I have dealt with in a very long time. They couldn’t do the job when they showed up and wanted more money to come back and do the job. I was fine with paying more in order to get the job done. The so-called contractor kept putting off the job and finally stopped responding to me at all. I Complained to Home Advisors and they rescheduled with another contractor only to cancel the new appointment. Do not do business with this company. Zero stars is not an option here so you must give them 1 star to write a review. According to the information on this site 94.4% of their reviews are 1 star."
"I had a bad experience with this company recently. I booked a roof cleaning for a large and three story house and was given a quote. I paid for it, and I thought the experience was seamless. The contractor showed up and spent about 4-5 hours on the roof. He then sent me a text with pictures of unfinished portion of the roof and said that if I wanted the whole roof done, I had to pay him more. Otherwise, his time was up, and he was ready to leave. Frustrated, I had to pay him more to get the job done; I did not want to pay another person out to finish the work. I don't know how the contracts between the home advisor and their contractors are constructed, but the experience as a customer like me was not good; I felt I was misled into something and was force to pay more; definitely it was bait and switch. I would never use this service again, and I want people to be careful when booking services through this website."
"they won't refund money on leads who's area i don't want to service. they make it a hassle to remove areas, you have to chat and or call in to do that. I'm not gonna spend 30+ minutes removing 100+ zipcodes from LA when I could click them on and off on a map. the map makes it stupid easy to add coverage are but not remove, it's like the feature is not yet enabled, although there is a legend for it.
They won't credit your $30-$80 per lead when they're in an area you don't want to server.
this service is a joke disguised as a marketing tool. "
"1. They're owned by Angies' List.
2. When a customer goes on their site, every contractor in that industry associated with Home Advisor gets the lead and everybody is charged whether they even talk to the customer or not.
3. If the consumer clicks "Budgeting" it means they're trying to figure out what it's going to cost. They're not ready to buy. But everybody in the area gets charged like they are. That is not a legitimate lead.
4. Calls come in 24 hours a day, 7 days a week. Don't even think about going to the bathroom without your phone or going to a movie because if you do you'll lose out on any chance at the lead.
5. They will shove leads into your inbox and charge you even when your leads are turned off claim ignorance about it and refuse to refund the money even after your show them on your statement that they were wrong.
6. Their customer service reps only know one answer when you call for credit. "No."
7. Be prepared to be on the phone for at least 30 minutes when you do call in because of the high volume of complaints coming in.
8. Their sales reps only care about money and do not care about you if you cannot help them.
9. Their lead quality is terrible. 2 out of 10 are qualified but you have to pay for all 10 no matter what.
10. If you truly want a credit, push past the original person on the phone and ask to speak directly to a supervisor. They will likely issue credit but you never get your money back. It comes in the form of an in-store credit to be used toward future leads which amazingly enough, you'll get a bombed with a bunch of leads in the next 48 hours and exceed that credit by double.
11. Most of those leads will not be good leads."
"Hopefully you're reading this before you sign up with HomeAdvisor. There is a class-action lawsuit with 1,300+ people gunning for them. Between The BBB, ripoffreport, sitejabber (and so many more); there are thousands of people who reported the burden HomeAdvisor is causing them; financially and emotionally. "
"If there is anything less than one star, I will give to Homeadvisor. They scammed me into signing up with them through their "never give up" sales rep. I signed up with $300 and was sent fake leads. They started charging my account for the fake leads until I called my bank to claim my money for service I never received because they refused to cancel my account and make a refund. When I got my money back through my bank, they sent me a bill of $175 for 3 leads that I never do business with and they knew this. When I rejected the bill home advisor sent the bill to collection. This is a terrible company. I think Better Business Bureau should read all these review and take action against fraudulent business behavious as this. Please stay away from Home advisor before you fall a victim. And, if you think you are enjoying their service, goodluck. I am sure the trap is ahead of you. God knows I speak the truth nothing but the truth. I dont mean to bring down any business because I am also a business owner but, I have never experienced this kind of fraudlent business transaction in my life."
"They give jobs to at least 4 pros at a time so you pay for work you never get. They make at least 200 per job while you get nothing "
"I'm extremely disappointment is Home Advisor overall. We signed up several months ago because their sales representative said they made changes and are so much better now. He promised a lot of things that sounded good. They have totally let us done, we called them a over a month ago and asked them to stop our account until they could deliver on the promises the representative sold us on. They continued to charge us for leads we didn't take. We finally had enough and canceled you today. We feel they are a totally unethical company. If we could have given them less stars we would have. We gave them every opportunity to make this right with us and they just kept our money and it seems their people just read the same script and don't give a damn!!!!
Tell all your fellow contractors to stop using them, if we band together maybe this will force them to change the way they treat contractors"