"It all started when they said they had a job for me - fixing doors. Having just started my handy business, it sounded good, but I did not have the cash to buy in. I was called at least once a week, trying to hard close me with promises of work and stories of how many calls they had that they could not fill. After a few weeks, I said I would let them know if I was interested, but had a full dance card via my own marketing. The calls kept coming.
Two weeks before writing this, I told them I was not interested, but if business slowed down I would call. I asked the to stop calling as it interrupted my work. I was then told they were going to cancel my account. Logically, what do I care if they do? As a matter of fact, I asked for just that. I do resent the "threat" of canceling a non-existent account. I will NEVER work with home advisor in the future. If they really had that many jobs they could not fill, they would not have to try a hard close. In order to keep "business", they would have brought me on in another way. It seems it was all either fluff or they don't care about the consumer of the handywork, just the fee I would pay."
"They started really well and I liked them. But it seems that it all went downhill. On all of my recent project the problem was that matched contractors don't contact you or don't respond to emails or set up times and never show up (no warning given). Not always, but often.
At the same time I couldn't put that review because I didn't hire. I would think that when I spend 2 hours waiting for somebody and this somebody doesn't show up and doesn't bother to let you know that seems like a good reason to a) not to hire and b) let other people know as it's an indication of a client service.
When I called them and asked to match me with more contractors I asked for a few things:
- match me with more contractors on that specific project
- ask them to contact me over email
- exclude from that request original 2 contractors who didn't show up and ignored our emails
What happened:
- they sent request asking contractors to call me on the phone
- they sent that request to all contractors from ALL projects we requested in the last few months (and we do a lot)
- they included all contractors including those I specifically asked to exclude.
REally?
"
"They will not stop calling me! After multiple times of requesting our number being removed from their list, they continue to call. And this last time they pretended to be a local company, purposely not telling me who they were, to try to get information. At this point this is harassment. I am so glad that we did not sign up for their services because clearly they are not a company of integrity."
"They are thieves. This company needs to be shut down"
"I signed up to get estimates on painting services. I had a crack head show up at me house unannounced in a beat up van. We asked him how he got our info he told us he paid home advisor something like 20.00 for our info. We would not even be in the immediate area of this person, let alone let him in our house. Then to top it off his van broke down in our driveway. I highly recommend not using this service they give your info to anyone with a few bucks. Definetly not worth the risk of getting robbed or worse. I had to give one star to leave this warning for others, otherwise they definetly wouldn't have gotten that. If you feel lucky give them a try. "
"These people are hustling contractors your biding against 5 other contractors over charging for the Leeds I'm telling you it's a rip off you have to bid the job so cheap and after every hundred dollar leed your bidding on you have to pay if you get it or not 95 % of the customers didn't even want to have the work dude just getting an idea of what it cost had a couple people never even get back to me and still had to pay homeadvisor you guys **** and extremely unfair you get a minus -5"
"Lol never got the information I was looking for. "
"I'm a contractor who uses Home Advisor. They claim to be free on their commercial. But they charge $20-$30 a lead to each contractor. We have 12 competitors. So they're making $400 for one customer inquiry that ultimately goes to one contractor. Half of the time the leads aren't even what we do as a service. The other half don't answer the phone and Home Advisor won't give credits for invalid leads. Home Advisor will try to sneek us leads out of our coverage area just to get someone for the customer to talk to and charge us for it. You have to pay $400 a year on top of the lead fees just to be put on their directory. We've been lied to, forced into awkward situations, talked to like scum, overcharged, etcetera
Do not sign up for Home Advisor. You'll regret it. "
"I hope the go out of business. There business model is shady and they screw over the consumers and the contractors. "
"Loaded app .... At 10:42 pm the plumber called me and all I did was look. No appt. Made. Remove app at once but now my number is out there. "
"I needed an earthquake retrofit inspection and requested contractor information, just to find out that several were called saying that I was requesting work. One of the people who called me informed me that any time they get a lead they have to pay, not when the lead pans out. That is very unfair to the contractors. I WILL NOT USE HOME ADVISOR AGAIN."
"I signed up March 10th 2017 and I'm canceling less than a month. They over charged for Leads I never called or used. The up the price of the lead because I said I do not provide that type of service. The charged my account with out my pomission for services I never used"
"I used them to get an electrician and after he had every taken apart he said that he couldn't honor the original price. So I was stuck paying the higher price. I gave him a bad review and Homeadvisor removed it for some reason and refused to talk to me about it. A crappy company and would rate them even lower if I could."
"Years after having my sprinkler system installed I had a problem starting up the system. I called Jim Martin to explain what went wrong and he told me what I needed to do and I fixed thew problem. He didn't charge me for the advice. He said he liked happy customers."
"They recommended multiple companies. Of the 5, most didn't show, didn't call, etc. One kept calling to reschedule. The one that did come said that they would send a crew for the job and gave an iron-clad quote. I didn't hear from them and asked if they were still coming. Said they were. I asked about payment and was told to NEVER GIVE CASH. They would send an invoice and I would pay if I was happy with the job. They sent one kid with virtually no tools and only a gave him 4 hours for the job. He said that he had spoken with the owners. They were over their heads on the job. They needed to buy a leaf vacuum but didn't want to pay $2000 for it. They knew I would be unhappy with the job so they sent the kid to look busy and do a little bit of work. He tried to get me to pay BEFORE HE WOULD LEAVE AND NOT LET ME LOOK AT HIS WORK. Either he was trying to get cash and then say that I had never payed or the kid was telling the truth and the three of them were in on it together. I think they thought an older woman would be easily intimidated into paying for a job not done. I reported them to Home Advisor and filed a formal complaint. Their response - I should have sent him packing earlier."