"My order came quickly, execellant condition, great price. I've recommended you to others that have seen my stove."

"I received my order in a very timely manner and am very pleased with the product and its price."

"Received the item damaged. Have attempted to contact the company to institute their return policy but the 888 number is blocked. I sent 3 email through there customer service website and none have been answered! Their customer service email address is also not valid.

I am so far not impressed with the customer service aspect of this company and would likely not purchase anything from them in the future.

If I do not hear back from them shortly, I will have the charge for the item which is nearly $200 removed from my credit card.
"

"I ordered Montclaire 3 Light Chandelier-Energy Star-31105BLE with my refund credit Card Number:
AB40-33FC-0065-40CB. I liked the light but I just found out one piece is missing from the fixture, please contact me what to do. My office # is ***-***-**** and I am here from 9am-3:30pm. Please call me.

Santy Moy"

"Pleased with order and price. Some problems with delivery. Had to call several times. Delivery driver was very courteous and di arrive when he said."

"29 Dec 09 UPDATE: Customer Service contacted me about the problem. They are addressing the technical problem with the order status page and although they can't do anything about the mantel manufacturer supply shortage Homeclick did offer to fulfill the order with a "scratch/dent" at a reduced price. In short, they went 'above and beyond' to help solve the problem.

"

"Good communication and everything arrived when promised.

Thank You,
Eric"

"I'm extremely happy with the toto toilet I ordered. The price was $150 less than buying locally. I only question why the free shipping was via an 18 wheeler semi-truck. I live in a condo complex with a circle but there was no way that truck was going to get in and out (especially on a stormy day) Luckily I could get it in the back of my CRV which I am now trading for a Prius. I'm not sure I could have gotten it in a Prius. Since I live alone I had to be very creative in getting a 150 lb toilet out of the back of my car and into my condo."

"Placed order with personable knowledgeable salesman. Received item in timely manner. Item so far, has been perfect with no surprises. My only issue was that the carrier would not bring it inside the house, which I didn't realize would happen, but it wasn't a big deal. It would't have made a diiference but I would like to have been more prepared. Otherwise very satisfied.would order from Homeclick again."

"I shopped around for two new Toto Ultramax toilets and found the best price at Homeclick - and even free shipping! The ordering process was flawless, notifications by email regarding shipping were excellent, and the toilets arrived in pristine boxes. The delivery company even hand-trucked the boxes down to my basement. Great price, great service - what else could I want?"

"Excellent communication, fast shipping, absolutely great product. What else can I say, I am completely satisfied."

"Great service! Toto units (2) were well packed and came via UPS not freight.Customer service department is wonderful.
Very professional!"

"After ordering a new toilet from Homeclick.com, I read several reviews that made me nervious. So, I called their toll free phone number to verify that they had the item available and that it would be shipped within a day or two. It took less than two minutes on hold and spoke to a man who assured me of availability and prompt shipping.
Four business days later, the toilet arrived via freight carrier, who called prior to delivery to make sure someone would be home to accept delivery. He even gave me an exact time and only missed it by two minutes! I couldn't hope for anything better. In fact, I ordered another toilet on-line from Home Depot the same day and it's still not here yet.
Based on this one experience with no followup problems or issues, I couldn't be happier!"

"The price was too good to be true!!
The shipping was very good and on time.
But, Most of all. I've never seen better packaging on anything
I've ordered anywhere. EVER!!
Thank You, HomeClick "

"In the past my experience with Home Click has been satisfactory, however, this time is quite different.

Not only did the site indicate that the items I ordered were available & would ship within 1-2 business days, but, when I have contacted Customer Service twice regarding the status of this order and my ipression is that they simply do not care.

Moreover, on either occaision, Home Click's "customer service department" could provide no information whatsoever as to when my order ship let alone when it might be delivered.

I am thoroghly disgusted with Home Click's lackadaisical attitude and its utter failure to abide by its representations.

11.12.09: placed order 918796, all items indicated that they would ship in 1-2 days, i should also be noted that recently, I have orderd nearly $2000 in products from homeclick;



11.16.09: called homeclick customer service , however, representaive was unable to provide any information at all;



11.17.09: called homeclick customer service , however, representaive was again unable to provide any information, and rudely suggested that I, "call back tomorrow when the warehouse is open";



11.17.09: sent email to homeclick customer service at 5:31pm requesting status of the order, no response;



11.18.09: called homeclick customer service , represntative stated that items were scheduled to ship from the Manufactuer yesterday, however, the representative was neither able to confirm if the items had autally shipped nor was the representative able to provide an tracking information whatsoever.

11.19.09: after 8 days finally recieved notification that my order had shipped, however, this only serves to highlight another catagoric FAILURE on the part of homeclick, specifically:

On 11.18.09, I was contacted by a representaitve on behalf of Mr. Freydin (homeclick director of marketing), which provided assurance and promised that homeclick would ship my order overnight.

By virtue of the fact that I recieved an email providing tracking information that none of the items in the order are scheduled to arrive until 11.24.09, Mr. Freydin has failed to keep his promise.


I continue to be unreservedly disgusted homeclick's absence of customer care and perpetrated fabrications.


Regards,


-jaysen van







7 days after placing my order which homeclick represented would ship in 1-2 days, I am still in the dark, wondering whether or not the items have shipped, not to mention when and if the items might arrive.



"