"Excellent Customer Service. From the very first contact with the sales Department through multiple call with Amanda, the service was outstanding. We ordered a bedroom set which arrived in perfect condition.
I had to place my order by phone since I wanted assembly service, their white glove treatment.. They provided us with beautiful, high quality furniture at a great price and exceptional service. We could not be happier!
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"This is my second time ordering from HomeCinemaCenter in that last couple months. I have not been disappointed with either the service/products purchased. This sectional was the perfect style/color/size for my small living area.
Delivery was very timely and I needed to do was attach the legs. The ottoman was great for extra storage, i.e. my extra throws/small blankets.
Thank you for excellent service!"
"Visited several websites and could not find what I was looking for. Visited HomeCinemaCenter and I was present with so many good options it was difficult to choose. I like being able to build my own bedroom set based on my needs. I just received my set after only 2 weeks and its is perfect.
Very well made, and honestly looks better in person than the photos. Thank you for great service, price, and quick delivery!"
"Took only 2 weeks for delivery and the price was worth it. Also want to especially thank Shawn from the customer service department, who was so helpful in keeping me updated on my order.
Really appreciated it, Shawn!"
"I have nothing but positive praise for this company, their practices, and prices. I have placed two orders with them. I will soon be placing a third order and will continue to make this company my first go to when shopping for furniture.
Amy, the sales Manager, and my sales representative Amanda are wonderful. Amy went above and beyond. She had answers to all my questions, kept me informed on my order status, and was quick to respond to my emails. She's the ideal example of top notch customer service.
The delivery teams that assembled and moved the furniture into my rooms were great as well. They were courteous, quick, and made sure I was happy with all aspects of the delivery!"
"I just want to say that It is rare to experience the stellar customer service I have experienced with Jessy. I am truly grateful for the amazing customer service she has provided. As I said in my other email. I will not buy furniture anywhere else, only from your company and I have begun spreading the word of how competitive your prices are and how hassle free your customer service is. I feel truly blessed to have come across HomeCinemaCenter.
Jessy has kept me posted on the progress of my order and has never left me in the dark or wondering where I was in the shipping process. Thank you again for your fantastic customer service"
"Thank you Amanda for going above and beyond with the delivery of our furniture. You and your team were a pleasure to work with (every text message and email was returned promptly within 30 minutes) and we will definitely be ordering all our furniture with HomeCinemaCenter in the future - we actually ordered more chairs last week.
All our furniture was professional wrapped in blankets and protected. Also, I want to mention how great the gentleman who delivered our furniture was who made the extra effort to work late on a Friday night to make our delivery happen a day earlier.
Thank you again."
"I purchased a dining table and chair set at the end of July. Delivery was quick and easy. When we unpackaged the boxes we realized different chairs were sent then what was on the website. I immediately contacted customer service and they refused to speak with me, “you need to email us” was the only thing the representative would say over and over again. I emailed and sent pictures as asked and never heard from them. I finally heard back with a threatening email this week because I disputed the charge. All of it could of been prevented if they would just speak to their customers or learn how to return and email in a timely manner. I will never buy a anything from them again. "
"I am so glad I decided to purchase furniture from this site. The quality for the price is unmatched. They maintain contact with your throughout the process and have been very helpful. The delivery went smoothly and all furniture was exactly what I expected it to be.
Amanda and all others that I had contact with were great to work with and very responsive. Thank you!"
"I usually don’t write reviews but wanted to this time because I saw mixed reviews here. I had a great experience. I found a living room sectional I liked on another site but they were out of stock. Found the same set at HomeCinemaCenter and ordered it and received it in about a 2 weeks in perfect condition.
Received good communication about the shipping company and when they would arrive. The sectional was an unusual size so I’m so glad I found it. Thank you."
"Our buffet and hutch was in perfect shape. The delivery guys did a fantastic job. They placed it where we wanted it and were extremely careful.
Amanda from HCC emailed us every step of the way from when it shipped to when it was to be delivered. I highly recommend this business."
"From the very first contact with the sales Department through multiple exchanges with Amy, the service was outstanding. There was a delay with delivery and they quickly resolved the issue and upgraded us to top tier white glove delivery. They provided us with beautiful, high quality furniture at a great price and exceptional service. We would not be happier with our new living room set or service!"
"We needed two more table sets that matched what we had already and found it here. HCC came through for us. We found these: Contemporary White Vinyl Adjustable Height Barstool /w Chrome Base. These bar stools and tables were easy to assemble; my husband and I did not argue putting the stools together! The delivery time was very fast and they brought everything right into our foyer for us. Thank you for a very smooth transaction!"
"Our delivery was awesome. The movers were awesome and handled everything perfectly. They brought it inside our house and setup the complete set. Its even nicer in person than in the photos. So we were pleasantly suprised to see that. We’re very excited to have our furniture.
It took about 3 weeks for everything and that’s exactly what they told us so that works. They kept us updated the entities time."
"We were EXTREMELY impressed and satisfied with HomeCinemaCenter website, sale process, delivery and product.
After a nightmare situations dealing with wayfair (NEVER GIVE THEM BUSINESS)! HCC had the same sectional couch, "Posh Sectional Sofa," for a cheaper price, were much easier to communicate with (offered constant updates on delivery and customer satisfaction follow-up), and delivered the correct product in perfect condition. It looks perfect in ourt place and its sooo comfortable!
I can't recommend using HCC enough. Our family and friends plan on purchasing the same couches from them and our future business will go through them as well! "