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5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

5/5

2021-11-29

Excellent Quality

"I ordered a sofa set and had this delivered in just 2 weeks! Customer service was great with taking my order and provided shipping details very quickly.

The delivery company took off the truck and brought right into my house. Excellent communication and very polite.

All of my family and friends are amazed at the quality and deal I got! I will be shopping here to do over another room soon!!
"

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5/5

2021-11-24

Fast Delivery

"Beautiful bedroom set was just perfect for our beach home. Delivery was right on schedule. Bedroom furniture was assembled at delivery just quickly and perfectly.

Everyone that sees the suite loves it. The quality and workmanship is superb. Susan the customer service rep., was on top of the order at every step.

Thanks HomeCinemaCenter.
"

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5/5

2021-11-19

Excellent Products and Customer Service

"We ordered a parker house living room set. Originally we were told it may take about a month o get the set. However, it came in 2 weeks later. Kelly continued to update us on it's progress getting to the store and to the delivery company.

The delivery company also kept us up to date with phone calls and emails. The delivery men were amazing. They carefully brought in the furniture and set it up for us. We will definitely go back and especially ask for Kelly when we are in need of more furniture. The set came in perfect condition. No problems at all! Thank you so much!
"

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5/5

2021-11-14

Fast Delivery

"I ORDER A LOT ONLINE FOR MY HOME. THIS IS MY FIRST WITH Home Cinema Center. VERY CLASSY SITE FOR ONE THING AND SO CLEAR AND EASY TO ORDER.

THANK YOU FROM SOMEONE WHO IS NOT COMPUTER SAVY AND I SO APPRECIATIVE THE EASE OF USING YOUR SITE. I RARELY RATE MY EXPERIENCES, BUT I HAD TO EXPRESS MY GRATITUDE. AND YOUR PRICES...I'VE BEEN "SHOPPING" FOR A DINING SET FOR WEEKS WITH A NUMBER OF ONLINE STORES...

YOUR PRICES BLEW EVERYONE ELSE AWAY! THAT AND YOU COULD ACTUALLY GET IT TO ME WHICH IS CHALLENIGN RIGHT NOW. THANK YOU SO MUCH!
"

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5/5

2021-11-08

Perfect Delivery

"I received my furniture very quickly considering all of the delays happening in the world right now. Just 2 weeks! . Janie kept me informed at every step. Tom, the delivery person, was very friendly and he and his helper were very professional in getting the bedroom suit in the house without any damage.

The furniture is exactly what I was looking for and at a great price. Thank you!
"

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5/5

2021-10-29

Beautiful and Comfy

"I searched for days online for smaller leather recliners that would be pretty and comfortable and would blend with colors in a gold rug. I finally found them at HCC.

They are called ""Camel"" but I think Cafe Au Lait would be a better descriptor. They are beautiful and comfy. The experience was excellent all the way through including white glove set up in my Living Room.

Thanks to HCC for providing the perfect chairs.
"

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5/5

2021-10-27

Extremely Fast Delivery

"I searched multiple furniture stores for a 66 inch tv console and a matching occasional table set and found them on HCC. Regrettably the 66 inch was back ordered, yet Totally Furniture allowed me to place the order and delivered both pieces within two weeks, earlier than initially promised. They are stunning and exactly as advertised.

Not only did I receive an order confirmation, but several emails confirming the order when the shipping company was assigned and when the items would be arriving and a follow up email to ensure that everything was as expected. I would highly recommend Home CInema Center and will be Back.
"

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5/5

2021-10-26

Great Products

"I shopped for furniture in stores and found nothing and then I found the site for HomeCinemaCenter and they had what I wanted but I was Leary of ordering something site unseen but it was so worth it.

I ordered this Catnapper living room set and HCC keep me updated every step of the way, it was a quick and pleasant experience and I would recommend HCC to anyone. I love my sofa set. The delivery guys were also very friendly and helpful.

Thank you!
"

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5/5

2021-10-25

Wonderful Customer Service

"I was looking all over for the right upholstered bed to replace a previous one that was very unique. After weeks of searching, I came across the perfect
bed with HCC.

When I called, I spoke with a very helpful sales rep named, Lisa, who explained all my delivery and setup options in a way that no other discount e-tailer would.

Lisa was able to give me a significant discount and point me in the right direction for the White Glove Delivery, which is the gold standard of furniture delivery. I felt great about the purchase and being in the right hands with Home Cinema Center.
"

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1/5

2021-10-25

DO NOT PURCHASE HERE!

"This company is atrocious. I recently purchased an office set from them. There is ZERO communication throughout the process. The website boasts a 3-4 day delivery lead time. After a week of not hearing anything I attempted to contact the company. They did not respond to any emails, didn't answer their phone - I was consistently sent directly to voicemail no matter what time of day I called. Finally reached someone (by the way, only one person answered the phone every time - a company of one?), I was asked for my order number, was told the site would be updated within 48 hours and then hung up on. The order updated a few days later to say the product was on backorder for 4 months. Four months later, contacted them again to deal with the same issue of them not answering the phone or responding to voicemails and emails. Was ultimately asked for payment info and again hung up on. Needed to call again to ask for ETA of delivery - which was estimated at another 2 weeks. Finally product was delivered, but delivered both short and damaged. Their site said I needed to notify them of damage 48 hours in advance, however, order notes stated that I needed to note the damage on the carrier paperwork (how, since the pallet of product is just dropped off?). In any case, I followed both processes and now they won't offer a replacement and say that if I want a new one then I'll have to repurchase the set or pay to get it repaired. This company is AWFUL. If you place an order and don't need to have any communication with them whatsoever, then consider yourself lucky. That was not the case with me and I wouldn't recommend them to anyone."

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5/5

2021-10-25

Seamless Transaction

"I almost gave up trying to order office furniture due to the delays caused by COVID. I contacted Allison at HCC and shared my experience and they took it from there. I should have started with Home Cinema Center.., it would have saved me a ton of time and frustration.

The process was seamless from ordering to delivery. The cost was very competitive compared to others and the quality of the furniture was exceptional.

I would highly recommend HCC.
"

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5/5

2021-10-21

Very Fast Delivery

"This is by far the best deal for great quality furniture! It's exactly the same furniture in the store but at a cheaper price! Typical go online make the purchase of the exact item you want! They keep you up to date as to when the arrival will be.

Once delivered it's carried in a an put together! Even better than what i saw in the store! It's comfortable and looks amazing in my house! Thank you HCC!
"

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5/5

2021-10-20

Excellent Quality

"The Magnolia Manor desk and matching file cabinet are excellent quality. They are exactly what I was looking for. Very easy to put together...

I didn't even need my husband's help ;) They fit perfect in our modern farmhouse home. I love the rustic style. The shipping was incredibly fast!

I received them way sooner than I was expecting especially right now with so many things on back orders! Thank you, HCC!
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1/5

2021-10-15

Worst place ever!

"I ordered a Catnapper recliner in March and i received it in April. In June the frame had bent and the power stopped working so i call this company and all i got was a smart **** guy who was rude and said email to the work center. i sent that email about 100 times now without a reply!! Ive called them about 100 times too and the same guy answers and hangs up on me. This is a $700 chair and i can’t use it! I’m trying to get a hold of Jackson to cover my warranty. I wish they had negative stars


Crystal P
"

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5/5

2021-10-08

Exceptional Customer Service

"I just placed an order for a Living Room Set and want to give Lisa ( Customer Service Representative) five Stars. I was trying to apply a coupon which was not working and seek for help. She helped me get a big discount on my purchase and delivery.

She was very polite and helped me place the order smoothly. Thank you Lisa. delivery experience of my beautiful furniture was exceptional and quicker than I thought. Hope to come back and give my furniture a 5 star review for another order.
"

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