"Due to a lack of in-store choices on a replacement sink for our powder room, we had to order one online. The one my husband chose with a very nice design to it was not inexpensive and there was NO indication that this sink would not fit into a "normal home powder room". Even in reading the specs, there was nothing that led us to believe that this sink sat so close to the wall that the current plumbing would not fit into it correctly. The main pipe coming into it would have to be cut down to fit properly and the drain stopper both rubbed on the inside and dug into the wall behind it. After paying for the plumber to start installing this, we decided there were too many issues with it and had to have him come back to un-install this one and install the replacement we found. I contacted Home Depot to let them know of the issues and suggesting that the proper thing for them to do would be to send out an installer, for this 2nd one, at no cost to us. They refused. Then I suggested they pay the very low cost of our plumber for the re-install, and they still refused. The person that I was in contact with seemed to NOT care in the least about their customer relations or trying to make the situation right, even though this was caused by their website not having a full, proper description of the item. On other sites, they clearly state the sinks are "small', or "tiny" or "full size", etc. Home Depot had no such words in the description and since the cost of this was more than many others, we had no reason to believe it may not fit in our small powder room. The least Home Depot should have done to make this right was somehow cover the re-install. We had to pay twice for their inaccurate website information. "

"I am working with a contractor to replace my kitchen cabinets which sustained damage during Hurricane Maria. My cabinets were ordered from HD #6402 in Puerto Rico on July 31, 2018. They arrived on island early in October. Due to scheduling conflicts with other repairs and my contractor travels, my install did not begin until November 10, 2018. My damaged cabinets were removed and one new cabinet was unpacked. Imagine my dispair when I discovered the wrong color had been sent! (I had worked with my contractor for months, always asking for a dark mahogany color, and had, in fact, been in communication with him while he was placing the order) What was sent was a light-medium colored cabinet. Despite how devastaed I was, knowing I would be without a kitchen, I told the contractor to send the cabinets back. It is now February of 2019, and I still do not have my replacement cabinets. My contractor attempted to work with the store, and reported he would either be on hold for long periods of time, the call would "drop", or, if he did speak with someone, they were unhelpful. On the 29th of November, I became involved and began calling corporate, as well as the store. I experienced the same issues with the store, but I did actually speak with the salesperson who sold my cabinets, who stated my contractor did ask for mahogany. This continued for almost a month, where I was making calls every few days. What I was told, by Home Depot corporate offices, is that it is up to the store manager whether they decide to exchange or return merchandise, and that the store has to watch their bottom line. Corporate cannot, or will not, override the store. This is an unacceptable situation. It took over a month and a half for anyone at Home Depot to even agree to exchange the cabinets, but they are requiring a 15% restocking fee. Mind you, no consideration has been made for the time I have spent, without a kitchen, during Thanksgiving and Christmas. This particular store is a home improvement store, in an area that was hit by 2 Category 5 hurricanes. I know they have been extremely busy and their "bottom line" is in no danger. This shows how "compassionate" Home Depot is toward their customers."

" spent over $3,000 to buy flooring and baseboard from the East Wichita store. During the process I was told by two different employees at three different times that I also had to remove the casing from around the doors. This seems strange to me hence the reason I asked more than one person and more than one time.

In fact the casing did not need to be removed and you can't properly install the baseboards unless the casing is up first.

When we asked about adding installation of the casing to the order were told that could not be done and we'd have to hire someone on our own. It was suggested we talk to the installer to see if they could/would do it.

Keep in mind that but for the Home Depot employees telling us the casing had to be removed we would not have spent time removing it and money buying new casing.

We contacted the installer - cooper installation - who said they didn't think there would be an issue but needed to talk to the people doing the actual installation first. We then get a call from Home Depot about wanting to add additional services to the contract (which we'd tried to do weeks ago and were told we could not). The cost to add this was going to be $891! That is only slightly less than what we were paying to install flooring and baseboards in three rooms, a walk in closet, and a hallway! We explained this was not acceptable and contacted Home Depot corporate to see what could be done since this was an issue caused only because of what we were told by Home Depot employees.

Ultimately we were told we could hire someone ourselves and submit the bill to Home Depot and they would then see if they could do anything to help with the costs. This went back and forth with us explaining over and over that this didn't work since we needed to have the casings done as soon as the floor was done and before the baseboard was installed. We were then offered a $200 credit (meaning we could pay $681 to fix the issue caused by Home Depot)!!!!

When the actual installer (sub-contractor for the place Home Depot hired) came to start the project they were surprised at the casing being off and explained what we already knew, that this would be an issue with getting the baseboard an casings installed properly so they looked right and fit correctly. The on-site installer gave us a quote of $300 to do the casings ($591 less that the Home Depot quote). However, since they were contracted through Home Depot they could not do the work without approval.

I tried to call the customer service number but the people I need to talk to don't work on the weekend. I was told to contact the local story and see what could be done.

I called and ultimately went to the Home Depot on Woodlawn in Wichita, KS to see if this could be resolved so I could get the project done today. I was repeatedly interrupted and talked over when I tried to explain to yet another person at Home Depot what the issue was and what needed to be done to fix this.

I asked that the installer be called and given the okay to do the casing installation and I'd pay the $300 out of my pocket to get it done so the rest of the work could be done. Instead all I was told over and over was that I could have a $200 credit against the $891 installation.

I ended up cancelling the baseboard installation entirely and walked out with a refund. Now I have to not only hire someone to do the casings but I'll have to hire them to also do the baseboards and my house will remain incomplete longer.

A simple phone call today would have fixed this and cost Home Depot nothing. Instead you had to refund me money and have lost a customer.

I urge everyone to make their home improvement purchases any place but at Home Depot."

"I ordered a washer on Home Depot , online, the truck came with delivery but never taken out of truck because the machine was missing a part.
I was never credit for the amount of purchase and to get the machine had to make a new order.
I made the first order on December 27 to be delivered on Jan 2nd.
As to Jan 12 still the balance on the card."

"Not very helpful. Shelves very cluttered "

"Home Depot in Phoenix, Oregon was rude to a veteran who inquired about the veteran discount. Even with Veteran status ID they turned him away stating he had to have a veteran disability. The rude demeanor was very disappointing and un-American. "

"The saleswoman helped us select the perfect washing machine given the constraints of our dimensions and the price was within our budget. It arrived on time, we didn’t have to take the entire day off from work. And it works like a charm. "

"We have just recently had our cabinets refaced. While the order was placed in October, the work was not actually done until the first week of December. Because of a problem, one door had to be remade. The installer was wonderful. Home Depot did the new door at no cost. Excellent!
HOWEVER - Even before the job was complete we were being called and told that we were delinquent with our first payment, due the first of December.
1. We had not received any bill at all.
2. How can we be charged for merchandise that we have not received?
3. How can we be charged for work that is not completed?
When we did receive our first statement, it had a Past Due Amount on it. How, can we be past due, when we NEVER received an initial statement? Even though we have explained this several times, we have continued to be called. It is now harassment.
THIS IS NOT OUR FAULT.
If you want to have Home Depot reface your cabinets, DO NOT FINANCE THROUGH THEM!!!"

"I ordered a major appliance on Black Friday and scheduled a delivery for December 22nd, however we decided to cancel the order on December 10th. After dealing with dead end phone menus to try and cancel the order I finally got through to a human. We were provided a "case number" for the cancellation and thought this was all resolved. They state that my credit card will be credited within 3-5 days.

A week goes by, still no credit to my credit card so I am a bit anxious.

December 22nd comes (12 full days after I cancelled the order) and a truck shows up trying to deliver a refrigerator! I get back into their nightmare of phone menus of trying to talk to a human, but the major appliance menus all go to dead end options that don't allow you to actually cancel an order (even though the option does say "to cancel...")...so you have to get to a human through the regular online order options, and then they have to transfer you to someone in major appliances, and then...endless transfers and repeating yourself over and over.

I finally get to a human, and they say that "we have to wait for the delivery company to process the return authorization, so call back after 72-hours". Which I realize is another disaster as Christmas is within that window, so really this means I have to waste more time calling them back in another 5 days? I already have 2 hours on the phone into this mess.

After protesting the customer service rep talks to their supervisor, after waiting on hold for a length of time he comes back and advises me that they came up with a solution to update my original cancellation case and that the refund should automatically process within 3-5 days.

During all of this time they have charge on my credit card for $2500+.

Do I trust that this will actually happen? Hardly, so I am also opening a dispute for the charge with my credit card company as this is no longer an authorized transaction. "

"I don't usually take the bait on the credit card offer when I check out but this particular day 3 months ago it was such a big savings ($41 dollars to $21) I decided to open the store card. Little did I know how much it would really cost me.
After 3 months that $21 bill has ballooned into $125!!! The first month they evidently double your bill if you don't pay and then it just escalates to what I have now in interest and late fees. I get a lot of mail especially this time of year and it wasn't top of mind. Now I don't mind paying some fees for being lax with my mail but honestly! $21 to $125 in 3 months? I thought that this type of corporate behavior went out in the "80s.
I will never shop at Home Depot (or the money pit as I now call it) again. Lowes has my business forever now."

"Bought a battery online during their Black Friday sale, the took my money for the first time, no battery showed up. Second try, they took my money no battery showed up. Will try eBay next."

"Purchased items at Machesney Park, Illinois, store on September 3, 2018, and was offered an 11% rebate form. I completed the form online (receiving number 848528886), waited weeks, and checked the status to find it INVALID. Nope--I know I did everything correctly. I telephoned Home Depot and the representative stated that I left blanks in one of the numbers--no I didn't, but whatever. He said he would resubmit and gave me the new rebate number 853496083. I checked today and the new rebate number is also INVALID. Gee, thanks, Home Depot--we will NEVER set foot in your stores again as I refuse to do business with dishonest, unethical people. "

"I purchased a shower kit. Of course HD lost one box with back shower wall. Of course they dont know anything. So, contractor got payed, construction workers now on hold, everything delayed. I newer had a good experience with HD online orders. Hop Amazon take this part of their business. "

"I bought this sauna for my wife. It was easy to assemble and works as expected. I wish it were a bit heavier duty, but all in all it was a good purchase. I am ordering the chromolight now."

"I purchased a Haier refrigerator for my garage, it was delivered and I checked it for any scratches or dents and did not see any so I signed the paper. Later than week, we were pulling off all the packing tape and there was dent in the top back corner that had been covered up by the tape. I called Home Depot and since it was more than 48 hours after the delivery, there was nothing they could do about it. So tough luck. My advise to anyone is make the delivery people remove all the packing before you sign anything.
We also special order some cabinets for our garage and somehow they have been lost, so we have to cancel that order and reorder them again so our recent experience with Home Depot has not been good."