"I placed an order on the HD website September 20, 2018 from the North Spokane, WA store. Received an email confirmation with delivery for today September 26, 2018 (HD only delivers once/week in this area).

Getting late in the PM so I went online and clicked on the "Order Status" button in their email and was taken to what looked like the HD home page, with no information whatsoever regarding my order.

Called the Cust. Service 800 # and spoke with a rep. Gave her the Order # and she tried to pull up the order status and said the system was telling her the order was still being processed! I said that was ridiculous since the order was placed last week. She said she'd call the store to find out the status and put me on hold. She came back on the line and said the store's CS rep would call me to give me a status update?? WTH? Apparently they have no real idea what's going on. An hour later I called the North Spokane, store and they tell me the order is coming from Sandpoint, ID. There's nothing in their email about this and the store rep said sometimes if another store is closer they will shift delivery to that store. (I actually tried ordering some other items from the Sandpoint store and the HD site WOULD NOT LET ME!)

On hold now with the North Spokane store while they call Sandpoint, but the rep said the items I've ordered have not been "picked" yet. Rep just came back and said the Sandpoint store can't send the items out until NEXT WEEK!!! they are backed up -

So I've been waiting around ALL DAM DAY for this delivery AND NO ONE HAS THE COURTESY TO CALL AND LET ME KNOW THEY AREN'T DELIVERING MY ORDER TODAY!!!!!!!!!!!!!!!!!!!!!!! and I have to wait ANOTHER WEEK!!!!!!!!!!!!!

Time to cancel the HD card and move all my building supply shopping to Lowes."

"I would give them 0 stars if I could! 3 weeks ago I purchased a washing machine from Home Depot. Little did I know that Home Depot farms their installation out to Temco. Temco's installers did not connect the water hose properly to the washer which resulted in 1 inch of water all over the first floor of my condo by the next morning, less than 18 hrs after they installed the washer. I filed a claim with Home Depot which they farmed out to Temco as the installer. Temco has denied my claim as I don't have 'in the moment footage of the leak" and "tampered" with the connection before they could see it and therefore cannot prove it is their installers fault (ie. first instinct was not to take a photo but to try to stop the water leak and further flooding of my house and getting to my neighbor's house as I live in a condo). This is insane since I never had water in my house before they came and the water was coming from the washer hose!

Home Depot & Temco have been absolutely useless in this process and are taking no responsibility to solve this or take liability for the issue. If Home Depot farms their deliveries out to a 3rd party that is not the consumer's issue and Home Depot should be claiming liability for their subcontractors work and customers should not have to be dealing with their subcontractors who they did not purchase from.

I have over $50K in damages to my home (walls had to be torn out, kitchen cabinets torn out, tiles damaged, all appliances removed) and cannot live in my house properly with no appliances. Over 3 weeks since the incident and I am no closer to a resolution and nothing has been done to get my home back in order.

So note to consumers, buyer beware if you ever purchase anything from Home Depot, they do not know what they are doing for a simple washing machine install and good luck getting them to help you or take liability for any issues they, or their subcontractors, cause. And even if your house is flooding, take pictures and videos "in the moment" or you too could be stuck in this type of nightmare."

"Designer Marilyn was great, and getting the cabinets was ok..install was not completed due to a few different parts installers said they didn't know how to do or weren't responsible for. After many complaints to Home Depot some were completed but now after several months still no completed job with the installers dropping the ball every single step, and Home Depot apologizing but not helping! Very poor communication between departments and their vendors/installers and currently still no resolution! Also, tried to use their Pro service referral for fencing and after 3 attempts, no return calls, again zero communication and consistency with Home Depot contracted help! I will never again use them for any install job!"

"Hello, I have been a long time customer of Home Depot, but was angered by the way my father was treated at the Home Depot at 3550 William Penn Hwy, Pittsburgh, PA 15235. He had gone to this store on Sept. 17, 2018 and spoke with a sales associate about a riding mower Cub Cadet CC 30H. This associate was very cordial and was trying to help. My father asked if there were any discounts available, since it is coming to the end of the season. The associate told him to check at the service desk and ask for the manager, possible they could give a discount or maybe 12 months no interest. The next day Sept. 18, 2018 my father went back, stopped at the service desk and asked for the manager of lawn equipment as was suggested, to check if there was any type of an end of the season discount. The person who came and assuming he was in authority, was extremely rude! He told my father "That we would rather put the mowers up in the rafters for the winter, before we would put them on sale!" When my father explained that he spoke with someone the day before and they suggested to talk to someone in authority about any discounts, he was only considered about who told him this and what was his name. He was not helpful, just very insulting and rude. My father, who wanted to purchase this riding mower said he would never be back to the store and certainly not purchase it from this man.

This is a disgraceful way to treat a customer, let alone a elderly person. I have been so upset by this, that I truly felt the customer service should know how customers are being insulted and treated. Obviously will not be purchasing from Home Depot


Pittsbugh Pa."

"A family member works at The Home Depot part time, but she works very hard. They have a "success sharing" program where the various divisions compete in making the most money and twice yearly the associates get a check according to how well the store did financially. However, the upper echelons are the one that get the REAL reward while the ones at the bottom of the barrel, the ones that always work the hardest, get the "scummy dross"! Its bad enough that they make next to nothing as a salary, have to stand up on a concrete floor for hours at a time, lift, push and pull around merchandise of various weights, stand on so called stress mats that haven' been replaced since the store existed, not to mention having to deal with customers with all sorts of attitudes while trying to remain professional. I saw my family member's "success sharing" check and I truly felt bad because it was next to nothing AND taxes were deducted on top of it... especially as they related how some employees were so ecstatic at the large check they received, the managers and supervisors. We know who really does the crux of the work..!!! Home depot is no better than a well managed labor camp that truly adds weight to the statement "the rich get richer while the poor do all the work and remain poor!!!""

"Started on April 28th 2018 when I bought a floor, bad experiences all the way around. Floor was completed on august 28th. Yes that's correct 4 months from start to finish.
Bad flooring, ordering wrong items, giving me my flooring plus someone else's. Had to take back myself and drop off. 6 different people from the flooring company and it took 1 guy to get it done right. Spoke to Robin after everything was done. She never took the time to call me to find out how things were going, she only reached out to me after I called customer service. Then spoke to Leslie who just recently came to the store and doesn't know the aggravation and stress I was put through. I will never shop at the Home Depot again. As well my parents, my son my mother in law and several other people. I will make it clear the bad experience I had with them. "

"Today, I had one of the best customer experiences ever.
Shelly Hurley at the 2650 W. Thunderbird Rd., Phoenix, AZ 85023 store helped me fix an order that a past contractor of mine had completely screwed up.
And yes her expertise was invaluable.
But more importantly she was kind, compassionate, and customer-centric.
She made me feel valued as an individual customer.

She was so good that I decided I will now purchase my granite counter tops from Home Depot and more specifically from her even if they cost more than the company I was originally going to use.

So to be clear she treated me so well that I will not price compare on my future purchases that involve her and her department.

Thank you Shelly!"

"This place is a JOKE! We ordered a “custom” door and wanted no hinges and no door holes cut out. YOU WOULD THINK that would be easier on the dang door manufacturer but no! The first time the door came in (late I might add) it was damaged all the hell. The manager on duty basically without saying it said there wasn’t **** they could do but order a new door. We got to talk with the store manager named Stacy. She promised us all these thing that the door they order will not have any hinges cut out, no door holes cut out, nothing.. just the window and the dog door we are paying for. So here we go waiting another 30 + days for this damn door. Well today is Friday, the door was in on Tuesday... NO CALL NO EMAIL NOTHING ( crickets ) and get this the damn door is wrong AGAIN! My husband asked to talk with a manager, and they told him all he could do was order another door. Now we have had about all we can take 70 + days and still no door. We are **** and no one seems to have an answer for us for what we could do... would be great to have a dog door for our dogs that we orders over 2 months ago! But unfortunately we are out money (a lot) and no stupid door. "

"Kristy the flooring specialist was amazing!! She was very informative and helpful in helping us choose the right carpet for our home. Definately recommend her to our friends.
"

"Two issues. First one. Shopping in Home Depot. Saw Husky shelving. Made comment I can get 11% rebate from Menards. Store rep says they match Menards rebates. So I order online and pick up at HD. I find out later that you need to order in store for rebate. Sales person never mentioned this. I am out $50. It really is not a match of the Menards rebate program. It is a partial match.

Second issue. I bought two gallons of paint each with a $10 rebate. Saw that the rebate was processed three weeks ago. Card never came. Called HD. They said I needed to wait six weeks. It was Week 5 Day 5 and they would do nothing. Wanted me to call back. Ridiculous customer service."

"I frequent Home Dept and rarely have complaints, but today I went to the Maple Heights, OH store to get plans for new kitchen cabinets. Both designers were on their phones, one was definitely on a personal call, the other possibly but I'm not sure. I stood and looked at both of them, neither acknowledged me or raised their finger saying "I'll be with you in a minute" they both kept talking on their phones. I stood around a few minutes, even looked at cabinets and counter tops and neither lady got off the phone to help. Needless to say, Lowe's will be doing my kitchen."

"Yesterday at Home Depot when I went to check out I noticed that there were no cashers, only self-service checkout. I was totally surprised. Six of the checkouts were closed and the lines were long. There were two employees. Trying to help people that were having problems checkout. I had some items that didn't have a bar code. I had to wait for assistance and held the line up even longer.
They also didn't have what I wanted and said I had to buy online and pick it up at the store a few days later.
Home Depot has been going down hill for the past several years and now all checkout is self-service. I guess they save a lot of money by not hiring human help. "

"
I ordered this at near the beginning of July and have yet to receive the entire order and it's now July 31, 2018. The tub was not delivered on the date promised. Customer service has been horrific in resolving issues, and follow through with orders after they receive your money. When I asked for a refund, I was told that I would receive my entire order in Friday, July 27th, 2018; however, it came incomplete, so my bathroom has been demolished since the original promised date of delivery, which was July 24, 2018. I cannot speak to the quality of the item only that I haven't received all items. I don't have a clear answer to when I will receive them. Customer service did not resolve issues or return calls when I was told they would call by a certain time with definitive answers; therefore I will not purchase from them again, and could not recommend that anyone else do so either. You may have better luck in the store rather than online. ORDER AT YOUR OWN RISK!!!
Update: today, after being told by home depot that my order had been delivered over a week ago, they now say, oh well since we see it was a partial shipment, you can return the pieces you have and order again from scratch, or you can just pay the over$1000 again and when the shipment comes use the tub and send back the extra... RIDICULOUSLY **** POOR CUSTOMER SERVICE AND RESOLUTION!"

"I wanted to replace my battery powered hedge trimmer with a gas powered, thinking it would be more reliable and last longer (I've been gradually over the years switching everything to gas powered). So I bought a new Ryobi HT26 from Home Depot and used it once last summer on a few hedges. This season it would start but died as soon as I tried to up the throttle to start trimming, which is a sign of a gummed up carburetor -my bad for not draining out the 2 stroke gas over the winter. Paid Home Depot in Victor NY $63 to have the carburetor replaced, thing ran for about 3 minutes very erratically and died. Home Depot said it blew a rod (accused me of running straight gas in it -umm NO! Other tools running on the same 2 stroke fuel are just fine). Further they said that it would be $150 to repair and would be difficult to prove it was a warranty issue with Ryobi. No thanks, told them to trash it. Ryobi and Home Depot are both dead to me.

I have the invoice number at home (not accurate on the post), purchase date is approximate within a day or so. "

"Collierville TN Home Depot is the worst store I have ever been to. You go to key made and they call someone to help and 30 Minutes later no one shows up. This week I went to get paint. Waited 15 minutes; no one shows up. Let a cashier know I needed help in Paint. She called over the intercom for someone to come to paint. 15 minutes later no one shows up. This happens over and over again. When I told the cashier I will just go to Lowes all she said was sorry and walked off. Went back later in the day to get some hinges for doors. They were out. This happens all the time. I should never have gotten the easy credit card for redoing my house. I come from Birmingham to work for a few days and don't have time for this. I have purchased over $9000 in materials and regret I didn't get a loan from Lowes for this project. I have spent about $2500 at lowe's out of my pocket because I can't wait for Home Depot and can't find what I need. I will be starting 2 new projects in Alabama soon. I will make sure I don't use Home Depot. They have lost all my business."