"Not only did Home Perfect have the best price on the web they also shipped my control box super quick and for FREE. This was my first experience but it certainly won't be my last!"
"Quick, courteous, overall would not hesitate to order again or recommend to a friend. Very pleased."
"The price was very good and delivery fairly prompt. The product was as described and met expectations."
"It was the best price I could find on this item but I was holding my breath on a mirrored cabinet shipping intact. It not only arrived undamaged but sooner than expected. "
"Item is as described and was delivered in a timely manner."
"Fast shipping. Would have rather preferred no-signature required delivery"
"flawless; surprisingly fast delivery"
"A complete joke , ordered a faucet I needed quickly.There was no indication that it was not a stock item.I waited a 4-5 days ,then they emailed me back quoting it would be 3-4 weeks.
I could not wait that long and ordered it from someone else .I am trying to get my order cancelled sent several emails and no response. I even requested a non toll free number to call and explain my situation as I have a Canadian cell phone (i.e. toll free does not work) and they will not email me back. I have no alternative than to go to Paypal and request A non payment.
Absolutely horrendous customer service or should I say NO CUSTOMER SERVICE.
I am going through a major home reno with many headaches ,this should not be one of them.
P.S. If anyone reads this survey could you please have someone call me!"
"The website showed two of the sinks I wanted as being in stock (presumably at the manufacturer's, because Home Perfect, like most of their competing e-tailers, actually carries little if any inventory.) The value of one e-tailer over another is simply accuracy, speed and customer service, since they are all selling the same product to be drop shipped by the manufacturer, and all at prices within a couple of dollars of each other.
But I do expect that if a seller says a quantyity of two are in stock at the supplier (we needed one), that's an accurate figure I can rely on, and that once I ordered it, they would PROMPTLY place an order on the supplier (by the next morning at the latest, since it's all automated).
Apparently there was a delay in placing my order on the supplier for some reason, and by the time Home Perfect's order (my order) was received, the two remaining sinks had already been sold. Based on the time it took between my order date and the date I was advised the sink was on back order, which was several days (because everything is automated, I am used to gettting that kind of feedback within a day, not 5 days later), I can only conclude Home Perfect didn't place their order promptly for some reason and by the time they did, the limited stock of two was sold to others.
Either that, or the original information that the manufacturer had two in stock was incorrect from the get-go, which is also unacceptable. The only value that can differentiate Home Perfect from dozens of other e-tailing competitors is accurate information - they simply have to get these kind of things right, or they hadd no value to the process.
Normally, I'm a lot more laid back, and this wouldn't be a big thing - but my counertop fabricator wants to template the sink cutout from the actual sink, not a printed template, as neither he nor I can vouch for the accuracy of the sink vs. the template, and I know Home Perfect isn't going to reimburse me for a new slab when the cutout's not right - so we're going to wait three weeks, and hold up the completion of our kitchen three weeks. Had I known from the get-go that it was going to take three weeks to get the sink, instead of three days as advertised, I would have scheduled this part of the job differently - but now I'm stuck."
"easy website, good delivery, perfect product."
"Home Perfect provided prompt updates on my purchase, which arrived within days well packed and in perfect condition. Their website is very user friendly. No issues whatsoever with the transaction!!"
"Product easy to find. Extremely fast shipping.
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"Having found the Garmin Approach series golf GPS device on your web site at a fantastic price was amazing. The ease of purchase and the speedy delivery was great. The product exceeded my expectations! I would give this web site a 5 star rating!"
"I ordered; it came. I'm satisfied. Insisting that I make a 25 character comment makes me dissatisfied."
"super fast delivery and great product and selection. Unbeatable prices! Free delivery.
I ordered more stuff since then."