"I ordered the water heater online. It arrived very quickly and was packed well. Very good price and excellent service."

"I have purchased many items from Home Perfect on line for our master bathroom remodeling. I have been very satisfied by your merchandizes and prices, as well as the service by Nico. However, when I returned an item, a toe-kick heater, I received no acknowledgement of the receipt of the item or refund. I followed the directions sent to me and shipped to The Light House as directed. Below is the ticket created for me for this purpose. Kazuhiro Kawasaki

Ticket ID: IUL-59459
Title: ***-***-****


"

"I could not find this Moen replacement trim in any of our local supply houses. They could not even order it. Home Perfect had it in stock at a very fare price, saving my customer the expense of replacing the entire tub diverter valve. Shipping was fast. I will definitely use Home Perfect in the future.
RB Plumbing
Wallkill,NY "

"This is my second purchase from Home Perfect, first one the experience was great, but, this latest one I am not as happy. The order was marked as complete when only half was received. Contractor was installing the mirrors received and the mirrored side kits were not in the boxes like they were last time. I called HP 6/19 at 10:30 and asked about them and was told they were being shipped that day. Why did I have to make a phone call, why was the order marked as complete and customer rep was very hard to understand (Roger) heavy accent."

"Great company to do business, as long as your order is plain vanilla. We requested to find out if they can hold our shipment for a couple of days as we were going out of town. It was an out of stock item to begin with and they could only give an approximate date - 3 weeks down the road. We sent an e-mail to which there was no response or acknowledgement and no return calls to our voice mails either. Finally when we got hold of our salesperson, she kept on repeating "we don't know when it will be shipped". We finally gave up. Good news is we got our stuff in tact, arrived two days before we got home, and we had it picked up by our neighbor."

"Nico went well above the call of duty to help find a pair of bedside sconces for me. I actually sent him a picture of another fixture I liked and he took the time to sort through the designs offered by HomePerfect and sent me at least a dozen choices. Unfortunately my girlfreind didn't find find any of his initial suggestions approriate for her bedside. Undaunted Nico sent another batch of suggestions of which we found one which was perfect. It was shipped quickly (I think it arrived in 5/7 days). They were easy to install and were exactly as they were described on the website. "

"I called on a Friday early afternoon to order a needed part. I asked Nico if he could make sure that it shipped that day as I needed the part as soon as possible. I was pleasantly surprised to have a FedEx delivery at my home on Saturday - the very next day! Shipped as ordered and installed promptly. I would be pleased to use them again!"

"Took over 5 months for a return to process. Worst experience with a return EVER. Product was as described however."

"First one of the item showed in-stock but when the email came one item showed a back order. I then asked Home Perfect to cancel the back order item. AFTER 21 DAYS I SENT AN EMAIL TO HOMEPERFECT ASKING IF THE OTHER ITEM HAD SHIPPED AND IF NOT THEY SHOULD CANCEL AND REFUND THE MONEY. They said nothing to my email except the ones that get generated automatically. When the item arrived a month late, it was the wrong item. I finally had to call, wait for nearly 40 mins before they figured out their mistake"

"I would NEVER purchase another item from Home Perfect!
They are NOT perfect in any way!

Their shipper (three morons and a truck) LOST HALF my order! Home Perfect(ADAM) expects me to pay the shipping for the return of the remaining half!!

YHGTBKM

Adam will NEVER return your calls or answer your email
Once the sale is complete he is GONE!

This place is just not worth the small amount of money you will save!"

"It was very important for my large order that the manufacturer drop-ships the items consolidated in as few boxes as possible. The sales associate at Homeperfect made it sound like he will let the manufacturer know to consolidate the shipment and it would be no problem. It turned out he said that just to close the sale. After the order was placed, it arrived in more than 10 separate boxes resulting in extra expenses for me from freight forwarder to locate and repackage all items. Called Homeperfect Manager Adam Riccio, who (as the money was already paid to them) got on the defensive, did not take any ownership of the fact that I was misled in my expectations, did not offer any adjustment on their charges because of the extra expenses I faced because of their misleading info, or even any apologies. His whole attitude was dead wrong for a sales manager as he said nothing was promised to me in respect to order consolidation (while the sales rep made it sound like ok, no big deal) and instead of even thinking of the ways to make me feel beter, lectured me on how great they are instead. He may have saved his company a small concession to make a customer happy, but earned a boatload of ill will. They may offer attractive prices, but if you want any support if anything goes wrong after you pay, then look elsewhere!"

"Best price on shower faucets! Fast shipping, and when an item was out of stock they direct shipped it from the manufacturer at no cost! It was just perfect!"

"I had to return the item and due to the return policy, it actually cost me money to return.

The method of mailing the item back that you demand cost more than the item I returned. So between the cost of shipping and the restocking fee cost more than the item returned.

Will never order from you again."

"Three cheers to HomePerfect and to Dick Bond, HomePerfect's outstanding service/returns agent. I purchased a Toto toilet from Home Perfect. When it arrived, I realized that I had ordered the wrong size and color. I created a customer service ticket and very shortly, Dick Bond was there to help. He made the return of the toilet fast, fair, and easy. His service has made me a Home Perfect customer for life. Chris Chilton"

"I had a bad experience in shopping with homeperfect.. There customer support and return policy is not defined properly and it costed so much time and waste of money. there product description are vague and it doesnt match teh actual product shipped. i will never shop with home perfect again"