"Do not do business with this company. They are dishonest, lie, and very non-responsive! Very poor customer service and disrespectful. Look some where else- pay more so you don't have any aggrevation."
"Ordered a new boiler on Jan 13th. website and sales rep assured me it was in stock and would ship in 3 days. WRONG!!! After numerous calls to customer service and rep, put on hold, ignored, cut-off,etc., finally recieved order 33 days later. Need to purchase 4 more in next 2 years, will NOT be from Home Perfect."
"These people are the worst that I have ever dealt with. They took my order and sent an email stating that the product was "IN STOCK" and that it could take up to 3 weeks for delivery. Five days before the 3 weeks was up, I called to see if the product was on schedule, only to be told that it was on back order and could take from 3 to 6 weeks to be delivered. The person that I talked to asked if he could check to see if a unit was available in a wharehouse close to me so that it could be delivered on the original schedule. When I called him back the next day he told me that my unit had shipped and would be another 3 weeks before delivery. I had already scheduled a contractor to do the installation and now had to pay for the change in schedule, so I asked to cancel the order so I could buy a replacement locally. I was then told that I could not cancel because the unit had already shipped. I found out that the people I was talking to were located in INDIA and were subcontractors, not even employees of Home Perfect.
These people cost me more money than if I had purchased the most costly alternative locally!"
"I am a homeowner who decided to order a General Aire steam humidifier and install it myself. I have no HVAC expertise and, of course, was advised by my usual HVAC supplier not to attempt this. Sorry, fellas, but the potential saving was too attractive to resist.
Home Perfect and General Aire did everything I could have hoped for - good price, excellent" hand-holding" by a customer service rep (Jonathan) to be sure I had the right model humidifier for my geographical area and residence size, correct installation kit, etc. The order was received promptly, with accurate order tracking at the website (including a short period where the product was sold-out).
The installation is complete and the system appears to be operating perfectly. "
"Prompt shipment of the correct item appreciated. Shipping & handling cost charged was double the assumed actual cost to Home Perfect."
"RUN, do not walk away. Do NOT be tempted by the price, YOU WILL REGRET IT!
I ordered an expensive ($700) Toto faucet. They sent me either a reject from someone else, or a factory reject. The item was repackaged, the box was opened, fingerprints were everywhere, and the chrome was pitted. Definitely substandard goods.
Unlike other QUALITY CUSTOMER SERVICE retailers, they gave me a big hassle, and took their sweet time answering emails, never responded to voicemails, eventually issued an RGA, and finally processing a refund only after AMEX stepped in. PATHETIC. I would NEVER do business with these people again. They are the absolute epitome of the worst of the web. They would fail on EBAY or Amazon. Hideous, just absolute hideous experience.
I reordered the faucet from build.com. The faucet came to me quickly, and was flawless in the manufacturer's packaging. "
"After askIng nicely to kindly remove my email from there mailing list which I never authorized numerous times they still refrain from doing so!
I have unwanted emails continuously, Nightmare"
"NEVER BUY ANYTHING FROM THEM. CUSTOMER SERVICE IS GREAT WHEN ORDERING, BUT DIDNT FIT RIGHT IN SINK. SPEAKING WITH CUSTOMER SERVICE WHEN RETURNING ITEM IS DIFFERENT STORY. RUDE...SHORT...DO NOT GET BACK TO YOU. AFTER RETURNING ITEM, THEY SAID IT WAS DAMAGED AND WOULD NOT REFUND ME. I SHIPPED BACK FEDEX IN THEIR SAME BOX WITH PACKAGING. BAD BUSINESS, BAD COMPANY. 100 PERCENT RIP-OFF"
" I ordered a faucet and a valve, first I paid almost 30% off other sites, second , I got my delivery right on the day they stated ,, I recommend this site with confidence"
"I am very disappointed at the customer service,because once your order has shipped they act like they don't care about the following inquiries.
I actually bought an item which price was reduced by 300 dollars the following day, so I called hoping for a refund like any other store would do within a month of your purchase, and the representative was just arrogant, and unpleasant.
"
"I'm very satisfied with my shopping experience on Home Perfect. I found them very customer related.
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"Great price, very fast shiiping on a Hansgrohe faucet, will use again for sure."
"Terrible customer service. My items were tagged with a 2-4 week leadtime on their website. Took 6 weeks to get to their warehouse, then they lost it - 2 weeks later they found it and shipped. I spoke with them daily for 3 weeks. They always promised to call back with an update and never did. It was always on me to get in touch with them. Avoid at all costs!"
"I've ordered from them a number of times now. They've consistently had the lowest prices and, at least for the things I've ordered, had them all in stock. Each time, I got the order in well under a week."
"The item arrived on the correct date and in excellent condition."