"I ordered my items on Jan. 13. It's Jan. 20 and I've not rec'd them yet. I called today and after three tries I was informed that they would be back in stock the first week of Feb. I rec'd no email telling me that they were out of stock. I'm holding judgement right now..............."
"This merchant is simply amazing. I wish I could give a 10 star rating. I was expecting the worst and even prepared for the it, after not receiving my confirmation email(perhaps an emailglitch). To my surprise the Kohler faucets arrived the day after I placed the order. They were exactly as advertised. This is definitely my best online experience. Just to set the record straight, I am in no way affiliated with this vendor."
"Although 2 of the items I ordered are on backorder, the one item was shipped out promptly and I was kept informed of the tracking and delivery through Fed Ex. It arrived today in perfect condition. We'll see what happens with the back order although Home Perfect initially informed me when I placed the order that it would take 3 to 4 weeks."
"I will NEVER shop at Home Perfect again. I ordered a towel warmer and realized after we had ordered it that it would not work in our new bathroom. We didn't even open it and sent it back. We had received free shipping when ordering. Paid to send it back and Home Perfect not only kept 25% of my money they also took the shipping charge out of my refund too. PLUS, they took over 30 BUSINESS DAYS to credit my card. Absolutely ridiculous and completely unnecessary. HORRIBLE customer service. DON'T SHOP HERE. You can find the same product elsewhere for the same price or lower and shop with a company that is worthy of your business."
"When I messed up the order on line, the person on the phonewas supper.The mirrorgot here on time and in one piece. As a matter of fact,it would have taken a semi running over it to break it. Was very satisifies."
"Home Perfect deliverd the item on time and as advertised. Perfect condition, with very easy to install instructions. Works very well, looks fantastic! "
"Ordered a replacement drain for a sink basin. They cancelled my order and when i called to ask why they said the Manufacturer was back ordered 2-3 months. I checked with the manufacturer and the item was in stock. Manufacturer stated that Home Perfect was not an authorized dealer even though they claim to be on the website!!"
"Whatever you do don't do it with Home Perfect. It's been over a month and still no item. I'm paying interest on a $4000 purchase I have yet to receive. Customer service is a sham. I repeat Do Not Deal with this company unless you like being on hold with someone in Bombay for one hour!! BTW the Better Business Bureau (BBB) has given Home Perfect an F rating. Buyer Beware!!"
"today is the 11th and the item i purchased on the 1 of January still has not been recieved, I have place a dispute in with pay-pal and still have not gotten a reply. I e-mail them myself as well today and awaiting for my answere Has it been shipped and when 10 or even 8 day is way to long for any business company to donduct business.. UPS is cheap and usually 2 days ground
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"Arrived in perfect conditiion. Fast shipping!!"
"Easy to find the item I needed and easy to order. However, I was told the item was in stock and that it would be shipped in 2-3 days and shipping could take 5 days. That was Dec 22. On Jan 3rd, I was told the item actually was not in stock when I ordered it, but was in stock now. And after it passed their inspection in 2-3 mores days, it would finally be shipped. I told them I needed it shipped immediately (as it was completely holding up the plumbing job) and I asked to speak to a supervisor after I got no where with the associate on the phone. I said since I wasn't told that the item wasnt in stock, I needed the item shipped immediately (that was Jan 3). They said it would definitely go out the next day. I checked the mail every day since then; today I got an email it was finally shipped on Jan 9th and now it isn't expected to arrive until Jan 13th!!! Prices are good, but I guess you get what you pay for because for me, the service sucked. Order early and check every day on your shipping, because they will tell you anything you want to hear and then send it however they want."
"I ordered a Toto SW553#01 washlet on 12/23/01, received it today 1/3/01. Not bad despit the holidays shipping."
"Super fast shipping and unbeatable price--exceeded our expectations!"
"I was amazed how quickly my order was filled."
"I was extremely satisfied with the quick shipment of the item ordered. The American Standard faucet is a smart looking item and works better than expected. The fluid motion of the single handle faucet is great making it very easy to use when you only have one little finger for operation. The price of the product was much lower than the competition. I am very happy with Home Perfect and will recommend them to all my friends and family."