"Good selection and great prices. Terrible customer service. Try to get someone to talk to on the phone and you'll be met with a journey to a dead end. They will only reply to you via email if you "submit a ticket"..........developer speak for get in line if you want to be helped. Not good customer service."
"Great customer service and fast shipping"
"it was larger than I expected and the grommets were split and had to be glued together, other than that it was just exactly as I expected it to be."
"Their prices are great and I was pleasantly surprised how quickly my order arrived."
"great prices and prompt delivery"
"VERY FAST SERVICE ,GOOD PRICES , LOTS OF CHOICES"
"Took for ever to ship. Very slow. Will not buy from again. !!"
"Speedy service and fast shipment , will use this company in the future"
"Amazing customer service ! I canceled an order and got a refund I requested the "same day " . This caused me to try them on my next purchase and I received the item in 2 days ! really great customer service even if you are asking for a refund !"
"fast response!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
"perfect attendance and straight "A"'s..."
"The service was right on time. Got the part in a timely manner and it was packaged well. The product was exactly what was in the description that I ordered. I will do business with them in the future."
"Quick shipping, item as described."
"fast shipping, Items were in stock, great place to buy from."
"I'm normally not compelled to write a review but after spending approximately $10,000 at horticulturesource.com in the past 3 years I am left baffled why I stuck with them for so long. Most likely it was due to them having a very large selection and me not ever searching for a different horticulture source. I was also fooled by their "low" prices which are actually extremely high once they calculate shipping. Which will be hard for you to determine how bad your getting ripped off when your making a larger batch order since you won't be seeing the shipping price on each item. of the approximately 10k ive spent there i would say about $1200 of it was for shipping. On top of that there have been small but many mistakes on most of the orders I make. Granted I do make large order lists and they are then placing an order with manufactor or warehouse so it may not always be their fault rather it could be the person who shipped the wrong item. Either way at this point I am fed up with their service. I can't believe i stuck with them as long as I did. There are other online horticulture stores that make less mistakes and charge reasonable prices on shipping. I would suggest plant lighting hydroponics. I have recently started to order from them and have seen much lower shipping prices and have not had a problem yet but time will tell I suppose because I was intitally happy with horticulturesource but I think they have abused their reputation to start charging outrageous shipping costs. Furthermore, whenever contacted about a mistake they have made they will never make it up to. You will just receive your product after you have sent back the wrong product and then wait to receive the right one. Waiting a month to get a hydroponic part doesn't work out well when you have a batch of tamotoes that need a water pump. Oh, and if you wanna cancel and send back a part expect to pay for shipping as well as a 25%!!! restocking fee. Some way to pay back a customer who spends an average of $1000 or more per order. Oh you don't want that $400 co2 generator? sure we'll give you back $300 for it lol. Don't shop there unless you want the largest selection of problems and delays. Oh one more thing. $5 charge if your order is under $50. "