"i bought on sept 15 , today i checked the delivery date is sept 26, yes 11 days from purchase, as of today i still do not have purchase. would you be happy dave styx"

"The package came quicker than I thought it would come. The knives were a better quality and wonderful packaging. We were very pleased with the knives. The shipping: I had requested the package be brought to our home (through the closed gate). My only "negative" comment (sorry) was that the deliverer hung the package of knives on the fence in a SafeWay bag and, if I had not been coming home, I would not have known they had arrived. Since this is during harvest time, I don't go out the gate every day so the knives could have been up there for several days or, someone could have come by and they could have been taken. But, all in all, the bottom line is that the knives, which I purchased from USISU were much nicer than I expected. Thank you. (the shipper--not you--is responsible for how the package was delivered and if I receive a survey from them, I will let them know that the package did arrive but the deliverer did not bring the package to our home as requested)."

"I had a mixed experience with Horticulture Source.

When I first contacted them, the HS rep was extremely helpful and polite. Through the whole process, I was blown away by his friendliness, willingness to answer questions, time spent making suggestions and working with me to determine what was needed. I chose to buy from HS specifically because of this level of customer service.

Upon checkout I noticed an extremely high shipping rate. I asked about it, but they said that was the current rate. I'm not sure if I believe that, but upon checking Amazon I noticed that HS was cheaper for some of my items even taking Amazon's free shipping into account. It was then that I realized how impressive their pricing really was, beating out just about everything I found online.

That's where it turned South. I'm building a terrarium with a number of plants that require dormancy. I was excited, checking the mail every day just to get it all up and running the second I could. Besides my excitement, it was critical that I get the plants in with enough time to spare to see to their dormancy needs.

I received my tracking information FOURTEEN days later, and then still had to wait for the items to come in. That was bad enough, but then, on the NINETEENTH day after my order I received an email saying shipping was actually $4 more than expected and they asked if I wanted to pay it for the other half of my order. I was livid, and may have used the terms "bait and switch" and "lawyer" in my email; I don't quite remember. They offered to pay for the remainder and ship it out, which they did.

In the end it took over a full month for my order to be delivered without any notification that processing would be that slow. As a result, I've had to push back this project almost six months because it's now too late in the year. They seemed oblivious to the incredibly high value time has; perhaps they're owned by immortals...

So to sum up, they were very helpful and polite and offered great pricing, though the latter was offset somewhat by their shipping costs. But between their misconception that it's okay to hold an order for hostage after paid for (it's never acceptable), and the inability to plan around receipt of the items, I don't think I will ever be ordering from there again. Predictability, especially in business, underpins everything. We, all of us, have enough unpredictable responsibilities to deal with in life without one more item added to the multi-page todo list.
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"My experience with the company was abysmal. I do not believe an extra fee is warranted because this was a small order (only $15) yet they charged one. I waited more than a week even after paying for priority mail and when it came, it was absolutely the wrong thing. Suffice it to say, it has not been replaced after literally a dozen emails back and forth. Their policy is to make me wait, in this case forever, for them to bother to ask their warehouse if indeed they shipped the wrong item, then after 4 days they want me to wait to receive a physical return authorization (I cannot imagine such as thing couldn't have been emailed) and actually, this never arrived apparently because of problems with the courier. They wouldn't refund my card because I can't return the wrong item and they wouldn't ship the correct item because they can't get the wrong item back. People- this is a $15 item! Maybe the purchasers in the high rollers' club get better service but I got pretty darn sick of hearing "we can't, its not our policy, we're sorry BUT". "

"The order was received very quickly and undamaged. Great service and price!"

"large product selection, fast and well-packaged shipping +)"

"new, new zealand customer, so far, order arrived today,all ok,thanks "

"took to long to process order. never receive any confirmation. slow. slow
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"Good prices and quick delivery. I am very pleased with the service I received."

"Great Product at a great price, but the manufacturers packaging is faulty and when I called for advise I was assured a call back from a knowledgeable staff member which I never received."

"I've purchased 2 x's from Horticulture Source and I'am very impressed with them! No doubt that i will be buying from these guys again.

Jim"

"I had need of lavender knives for my upcoming harvest and went online to find a source. I loved the site for Horticulture Source...their service and response was excellent. Will definitely use the site again!"

"There prices are low - which is king. I spend easily over 10,000$ a year with this company. However, specifically with my last order and a previous order I've had - I had a significant waiting period for a couple of my items. Sometimes these items are insignificant and others are business related and needed asap. I am normally fairly satisfied. However, this last order is on 16 days and counting and 3 items have yet to be received. "

"Have not received complete order yet ."

"Very happy with service, easy & delivered in very timely manner. Packaged well. Will definately shop with them again"