"Great company to work with. Fastest computers on the planet, and i have used alienware and other highend boutique computer companies. Hypersonic is clearly a winner and i reccomend it to any one who needs a highend gaming machine. My EX7 will blow away any other laptop on the market, and hypersonic was quick on delivering the new go7800gtx."

"I ordered a laptop from Hypersonic about 6 weeks ago because I wanted one of the new nvidia 7800 mobile graphics cards. I had hoped to get my order in the 10 - 16 days that was originally the estimated shipping time. Well, that didn't happen. After the first 16 days was up, I sent an e-mail asking about the status of my order. I got a reply to my e-mail saying that my order would ship by the end of the week. Well, the end of the week came and went and my order never shipped. This time I called and asked for a status update on the order. I was told that my order was being delayed because of the video card, and would ship at the end of the week, maybe earlier. Well, the end of the week came, and my order didn't ship. I called and asked about its status and was told it would be another week. For job related reasons, I could not afford to wait for my order to ship any longer. I then asked to cancel my order and get my money back. I was told that the order was canceled, and I thought that all was well. Three business days later, I still don't have my money back. I called, and asked why I didn't have my money back, Hypersonic had not canceled my order to offer me a memory upgrade or something. I explained that I no longer wanted the laptop and to please cancel the order and give me my money back. I still do not have my money back, and I am starting to get irritated about this situation.

I do not look at hypersonic too negatively, delays I can understand. If my schedule had permitted I would have like to waited and gotten one of their high end laptops with the video card I wanted. I do wish that they had been a little more realistic when quoting me shipping estimates. It would have also been nice to have been told that my video card would cause the order to be delayed at the time that I placed the order. The issue with having my money returned however, is unacceptable. When I ask to cancel my order, I expect it to be canceled. I have not received my money back after asking twice to have it canceled and I am getting very unhappy about the whole situation.

UPDATE: After calling Hypersonic for a third time, and posting on this site, they finaly returned my money. Hypersonic may make the finest computers in the world, I don't know. As far as I am concerned Hypersonic is not worth the hassle. It is clear that their shipping estimates are complete falsehoods, and that their customer support is in the habit of misleading customers. There are many other places to buy high end compters, so I strongly suggest find somewhere besides Hypersonic to spend your money."

"This was my second order from them and I'm completely dissatisfied! First, they sent me a faulty 3000 bux notebook! So I had to sent it back but for 1 and half months they haven't replied to my e-mails regarding the repair for my notebook! I finally received it back a week ago, they haven't done a jack on it! They haven't replied to my e-mails, and the notebook hasn't been fixed, TOTALLY AMATEURISH! THEY ARE NOT GOING TO GET MY BUSINESS EVER! I HOPE THEY GO OUT OF BUSINESS FOR ALL I CARE!!!!!"

"Like everyone else that has ever bought a hypersonic, shipping was pushed back a few times. I don't think that I have ever read of any one getting their system on time.

The sytem worked as promised for quite a while. But, almost two months ago I started having a problem when I pressed anywhere in the center of the keypad. Whenever I did so, the screen would turn white. If I held down it stayed white. So they sent me a return label to send it back. They had it shipped ground which was going to take a week just to get there from the west coast!

After the first week I called and tried to get answers. The tech was always "out to lunch" or "not available at the moment". This was the same no matter when I called. Hypersonic was EXTREMELY SLOW to return emails if they did at all. And often they wouldn't even have answers to my questions.

After 3 weeks in the shop they promise me that it will be sent back next day air. When I eventually get the tracking info. they had sent it UPS ground...again. So I was without the computer for 5 weeks total. And guess what? The problem still exists! In fact it is worse. I can't even run the OS for that long because it blue screens and crashes. It is completely unstable. How can a company claim to repair something and then send it back worse than when it started?

I would strongly discourage anyone looking to buy from hypersonic from doing so. I am sure you will see that this is not an isolated incident. If enough people read these posts and choose not to buy from companies like these, eventually they will not be able to survive in such a face paced/cut throat industry.
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Update

Well, all is well that ends well. I will be getting my laptop back here in a day or two. Everything sounds like it is fixed and ready to go. After a little persistance hypersonic became quite helpful. I look forward to using my computer again!

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Update 2

Well, Hypersonic failed to fix the problem and now my computer is probably out of warranty. It was clever of them to hold my computer for 2.5 months so that the warranty would expire. I would recomend, again, that NOBODY SHOULD DO BUSINESS WITH HYPERSONIC-PC. I have been forced to go out and buy a new computer because there customer service was that bad that I won't even deal with them again. Want to hear something great? They told me that they were going to give me a BRAND NEW COMPUTER for all my hassels. Of course they would only talk over the phone so I didn't have proof in an email. They also blackmailed me and said that they would not send me back my computer unless I changed my posting, which is why I said what I did in the first update. And after I was promised a new computer, all they did was send me back my old one with a new motherboard....supposedly. The computer crashes on every boot and doesn't work. This company is dishonest and I would not recomend to anyone."

"Purchased a GX8, Build was longer that I hoped but was reasonable. Had some operating system problems until I loaded new service pack, have had no problems since.
Excellent computer!"

"A wonderful experience all around.
Great customer support and oustanding service."

"I purchased an Aviator GX7 laptop from Hypersonic because the company had gotten good reviews for its laptops from several sources. It came (late) and worked amazingly . . . for 4 days.

After those 4 days I noticed the pixels on the screen began to turn green/purple in certain areas of the screen when I'd do anything beyond just letting it sit there and sometimes overheat. I sent it to them on several occasions for repair but the problem was never fixed. Finally, not only thanks to slow email responses (at sometimes I thought they were just ignoring my emails) and lengthy on sight repair periods, my 90 day full return warranty was past (even though I had record of the issue within the first week). I had been on the phone with them several times asking for my full money back but they kept saying just send it in we’ll fix it and soon enough I couldn’t get my money back. Finally someone told me how to turn my laptop fan on permanently which fixed the problem for. . you guessed it 3-4 days. More emails more "on sight repair" and no solution to the problem.

I finally bought a laptop cooler which has worked on and off to fix the problem. Sometimes the zombie pixels came back (I call them this because they seem to sometimes be alive sometimes dead) sometimes I heard a beeping noise saying the hard drive was deciding to shut down and had 10-20 seconds to save until it shut down on me and sometimes I was doing something and it would shut down without any warning whatsoever.

The main problem was the pixels since I specifically purchased insurance against this, which like the rest of this laptop appears to have been a complete waste of money. The problem I know is with both their amazingly horrible screen, since I am able to plug the laptop into another screen, and the display looks fine and the horrible inner design of the laptop in relation to the cooling since it obviously can't take doing anything beyond sitting there.

Recently the pixels have started going green/purple even when I'm just sitting here and the display quality has lowered dramatically. Using the recovery disk has not solved this, so it is not the software I have installed nor the things I've changed, it is them and their horrible computer design.

I left the above review on this site and was then almost immediately asked by them to take it down in exchange for free repair. I did so, big mistake. I sent it in two more times, getting it back once without it working.

Now they’ve had my computer for over 2 months and are trying to get me to pay $1000 to repair it, even 100 for labor which they deny charging for.

I do believe they pretty much cheated me out of my money. Thanks to their clever tech support, timing in responding to my emails, and appalling laptop design I am now stuck with this $2644 paperweight which I cannot return for my money back, nor return for any type of repair since they obviously can't repair anything, and also I am unwilling to pay for any tech support from them since my year warranty has come and passed. Thank you Hypersonic for being a waste of money and a constant source of stress and despair for me and of given me the life experience that taught me to never buy ANYTHING from you again and to go to the DELLs and APPLEs for my business from now on. DO NOT BUY FROM THEM. I am very disappointed with my service from them and am now stuck with the most expensive paper weight in existence. Looking for a laptop? Look somewhere else.

Hypersonic is not the company to buy from do not look to them for any of your computer needs they will cheat you out of your money.
"

"I ordered an Aviator EX-7 From Hypersonic after weeks of searching for what I wanted.... A seriously hardcore gaming laptop. Despite the 4000 Miles between hypersonic and myself they were most helpful via email and the telephone, although my Spam Filter did steal most of their emails... Hardly Hypersonic's fault though! If I had any criticism it'd be that there was a little confusion at one point when one person didn't pass a message to another, but truth be told it slowed down the order by 2 days maximum. Once shipped, it reached myself in scotland in 2 working days.

The system itself... WOW. I knew it'd be a good one after seeing reviews online, but the build quality and sheer muscle has seriously impressed me. I've owned 7 laptops in total now, from Sony to Dell, and nothing came close to this. Its so solid it seems I could stand on it. In terms of power... The 3.8GHZ Intel P4 chip and Nvidia FX6800ultraa chews through anything I can throw at it, from Half Life 2 to World Of Warcraft, without batting the proverbial eyelid.

Overall, I'd give the system quality and performance 10/10, and sales and service 8/10. Customer support have dealt with my inane questions very well so they get 10/10 as well.

I'm one happy gamer. If you need a serious Performance PC, Hypersonic's the brand you need, no doubt about it."

"This company was very easy to work with. I had ordered an Aviator EX7 as a desk top replacement. I knew what I wanted, I did the research and came to the conclusion that Hypersonic had what I was looking for.

Again this is NOT the first time I have ordered a custom rig, I have also delt with Monarch Computers. I know what I am looking for and its quality.

There is nothing sloppy about my Hypersonic, it was ready to go the minute I got it and it will soon be my work horse. Just the fact they wrapped the machine in muslin said that they take pride in there product.

I knew it would take time from order to delivery and I really didnt care, I wanted a machine that would work from day one and not be on the phone with tech support instead.

I would have no problem recommending Hypersonic to my associates."

"Hypersonic was an excellent choice. I'm happy with my decision, everything works great and runs fast. It was a little pricey but when I compared it to other laptops with the same components it was cheaper. My graphics card was deffective when I got it but a simple call was made and they sent me another one free of charge just the next day!!! Hypersonic helped me considerably with helping me make my decision without being pushy. Thank you hypersonic."

"I purchased a Hypersonic-PC Aviator EX7 recently and am very pleased with it. The chassis is the same as Alienware 7700, the only difference really being the customized logo / screen panel that Alienware has.

I first purchased from Hypersonic 3 years ago, and bought a GX8 Aviator, then a year later purchased an Alienware 766. Soon after, Alienware released the 7700 and stopped supporting the 766. After a year with no video updates, I decided to ditch it and purchase a newer gaming laptop. I looked again at Hypersonic (I bought Alienware only based on the strong advertising campaign they put out) and realized that while Alienware had stopped supporting their older laptop as soon as they had a new flagship model, Hypersonic-PC had recent drivers for my original Hypersonic laptop I bought 3 years ago. Furthermore, in talking with their techs (I'm an IT Support tech myself for a large University) I had much better customer service from Hypersonic than Alienware.

To expedite & keep costs low, I customized one of their pre-configured models, and received my laptop in 2 weeks, saving myself $700 if I had gone to Alienware. On top of that.. Hypersonic provides some X64 drivers, whereas Alienware has none (I still have support access to their site, because of the 3 year support contract on my 766.. which I sold at a 75% loss, 1.3 years after purchase).

Hypersonic is definiitely a good buy, I'm very happy!"

"This is an overall great company. I purchased a laptop and received excellent service with regular contact by phone if there was a problem with my order. I was also able to call them to modify my shipping arrangement with no problem. The computer arrived in excellent condition with several extras that I was not quite expecting. The computer runs great. I would recommend this company to anyone."

"I got an Aviator AX7 with the 64 bit cappability. I've seen a lot of people brag about having these systems. Now we just need Microsoft and other software companies to come up with some more stuff to play with.
"

"Purchasing the laptop was easy due to a well configured site. But the turnaround time was a bit slow, 2 weeks I think, although that is to be expected when building a laptop."