"Very pleased with the product, and the customer support/sales/Tech support is excellent! These guys really are top notch all around!"

"Since the original post went up, the company and I have come to a mutually satisfying conclusion. Props to the management that looked after this situation and bringing the matter to a conclusion."

"So, I decided to give hypersonic-pc a chance. That was probably a bad idea, and I don't think I can honestly suggest them to anyone. I bought an Aviator MX6 which looks nice on paper and on their site (haven't seen it in person because they cant seem to get it to me) nice! While talking to Hypersonic-pc prior to purchase I was told they would put a rush on it, ok cool. So a month goes by and I was sure it would have shipped out, considering the "rush". Not so, Now I'm told it would go out 4 days later and "Your order will be delivered on July 13, 2005", ok im a little disappointed but not a huge deal right? So the 13th comes along and still listed as not shipped. So I send an email (after hours) requesting to be called the next day with the status. Obviously not done, so I call them only to hear "I'll check on your order and call you back". Odd, they didn't check while I was on the phone, they never called I had to call back. I'm asked, if it was a 17" model, I say no then they ask if it was a 15"(correct), not big but makes me feel very uncomfortable considering she took my name and was "going to call me with status".

-Update 07/15/2005 (received laptop)
Keyboard enclosure (case) not fully snapped on.
1. Completely off on right hand side (How can it come like this?)
2. Left side rear

Keyboard not fully in place
1. Right side front

Dents in the case (actual indention's)
1. Under the screen in middle
2. Front right next to the touch pad.

Paint job on case is nice and shiny but is not complete. Places showing original white/silvery color.
1. Around keyboard (terrible looking)
2. By top pc card slot ( NOT EVEN PAINTED)
3. Where LCD connects to case
4. Around LCD Screen
5. Around LCD lid (top)
6. Rubbed off on side (left rear)

Various other marks in the paint job (scratched, smudged or inconsistent paint)
1. Bottom right of screen,
2. Front right of case
3. Front left of case over pc card
4. Under screen center (next to the dent)
5. Top Front Left of cover
6. Rear of cover when closed
7. Around the LED's on cover
8. Bottom of LCD enclosure

On top of which the performance is terrible, the graphics suck, and the box seems a little sluggish. Once again I'm amazed at Hypersonic's ability to disappoint.

I explain the damage is still there and the box is fine so it must have been like that when it was shipped. So they asked my to take pictures before I ship it back. That’s right, "One of their Rep's" states that according to the return policy I have to ship it back (Hmmm... I have to ship back their damaged laptop?). So, I find this unacceptable and say I will not pay for shipping on their mistakes. I get transferred to someone not there, and redirected back to her. I say I want an air bill sent to me because this is unacceptable, finally she says she will send one. I'm still asking question about the bill, and when I should receive the air bill when she just starts saying "okay, okay, okay(progressively getting louder, so I know she heard me)" then Click! You guessed it; she hung up, while I was asking questions. Awesome customer service yet again from Hypersonic-pc.

I will be returning this laptop within hours after I finally got it. I can't believe that a company that does business like this can stay in business.
" Once again I'm amazed at Hypersonic's ability to disappoint."

Update - 07/18/2005
I get a call from hypersonic, apologizing about the experience and "it's not company policy to hang up" speech, as one can imagine there is a lot of "I'm sorry" which still did not fix the problem. Then I'm asked if there is something they can do to make it right. I explain that I already sent my laptop back, and it’s a little too late to try and fix the problem. He agrees and understands, then asks if a free gift would entice a better review "because people who read my review would think that Hypersonic is always like that". I explain that is what happened and now because you don't like the review you want to give me something. I explain I'm not looking for anything and I really don't want to do business with Hypersonic. Then I'm told that If I'm still interested in a computer that a pre-built model can get to me faster, and a few free upgrades could be placed inside and a pre-paid shipping label would be sent so that I can return the box if I don't like it. They had the same issues and it came down to a "Battlefield 2 is really made for desktops and this laptop was not really made for it". They only want to fix things because I posted a bad review. Funny, before the review no one was trying to fix anything, in fact they were making it harder. Hypersonic lost my trust and business on the first order, and a bribe to change the review does not help.
"

"Very attractive looking machine. Many colors to choose from. "

"To begin with - if you're not already aware - there is a company called Clevo at http://www.clevo.com.tw that makes high-end laptop computers. They are sold here in the US under the Sager, Hypersonic, and Alienware brands. Sager is more no-nonsense oriented, Alienware is more gaming oriented, Hypersonic is more artsy-fartsy oriented. What is nice about this arrangement, is that you have three companies that you can comparison shop between, and buy accessories from. Most importantly there are plenty of independent support forums for all three brands. Big plus for the consumer.

Having said that, before you buy anybody's laptop, make sure you have, in writing, the dead pixel policy for your particular system. For example, when companies that make LCD's make LCD's, the first one off the line may have zero dead or stuck pixels, and is sold as a grade "A" panel at a premium. The next one behind it may have four bad pixels, with only one in the center of a 3x3 grid, and that's sold as a "B" panel. The next one may have twelve bad pixels with three in the center, and that one is sold as a "C" grade el-cheapo panel. Any worse than that and it may be scrapped.

What this means to laptop purchasers is that if you buy a computer from an online retailer and it looks like it has the chicken pox when you turn it on and you call to complain, you may find out the hard way that they consider that a good screen, and your only option is to return the system for a 20% restocking charge.

With Hypersonic you can specify zero dead pixels, and they do seem to stand behind that guarantee. If you're retouching a photograph one day and you can't quite get rid of that zit on somebody's forehead and you realize your heretofore perfect screen has a stuck pixel, they'll take care of it for you.

I own / have owned several laptops over the past 9 years. With out exception, this has been the best computer, the most trouble-free, the best customer support, the most cutting edge, etc etc. Compared to other computers I've owned, this has not been the most expensive, either.

This past week I had to update it a bit. When I bought the computer, the whole +R vs. -R debate was raging, so I just bought a CD burner. Well, Toshiba finally started making burners that can read and write to/from either medium. I ordered it online from Hypersonic, asked a question or two of tech support over the phone with zero hold time, had it UPS ground the next day, popped it in no problems at all.

I'd buy from these guys again in a heartbeat. I wouldn't hesitate to recommend them to anybody looking for a high-end system."

"i had my computer a few weeks when it started to act up so i ran a program to see if it could tell what was wrong. it said there were three files missing. i figured no big thing so i put my Recovery DVD in to fix everything. well it don't work,so i called tech support said i would have it i a few days. that was four weeks ago and still nothing not even a phone call or e-mail
just a bunch of lies to make me happy. this is my second hypersonic p.c. i had from them. the first one was great and they were a big help when i needed them. this time i think i made a big mistake. now i wonder how long i will have to wait and how many excuses i will hear."

"Last week I got my Cyclone SLI from Hypersonic. All I can say is holy $%*!. I called out sick on delivery day so that I’d be home to accept the package and set the system up. As soon as UPS showed up at my door, I could barely contain myself. I broke open the box, pulled the machine out and got right to work. Once the system was up and running, I knew there was no way I’d be going into work the next day. The machine was so ridiculously jaw dropping in performance, I was completely and utterly incapable of tearing myself away from it—except of course for the occasional bathroom break—I’m not fanatical enough to mess up my pants and carpet. Since I got the machine, I have been nearly crazy glued to my desk in sheer amazement that I ever used a dinky solo-gpu system before."

"Hypersonic immediately began negotiations once I placed my comments on this site. We have worked out a satisfactory compromise for our issue. I bought an AX6 laptop and it runs very well. Also, their technical support is very friendly and knowledgeable."

"UPDATE....Hypersonic Packaged my notebook(EX-7) very well. There was visible damage to the outside of the shipping container (thanks to military mail handlers) but, the inside contents were packed so well that there was no damage to the machine!

THE ONLY LOW POINT to the whole purchasing experience is the fact that my machine DID NOT boot up right out of the box as advertised. The Recovery DVD did not work either. When I turned it on the first time, it read "System not fully installed". How the heck did they do a 72hr. "burn in"/million point inspection if the operating system didn't work? Hmmmmm.... Fortunately, I am a total computer nerd so, I had no problem re-installing the operating system/drivers myself. On the whole, the machine operates flawlessly, Super Fast, and built well. Customer service was very helpful, and didn't get angry with my frequent,impatient inquiries. I got exactly what I paid for (less the Recovery DVD). And I will order my desktop from them this summer. "

"The online ordering process was the epitomy of simplicty. I merely added to cart and had a detailed order confirmation in a few minutes. I was pleasantly surprised when I received a call (and an email) from customer service informing me that system itself arrived a few days ahead of schedule. Customer service was always friendly and easily accessible throughout the 3-week waiting period which truly tests one's patience. Needless to say, I appreciated the personal phone call. The system was superbly packed (double box, double insulation). It seems that this thing could have easily withstood any beating during the shipping process. The accessories and the Hypersonic binder were neatly arranged in a seperate box. Before firing up my Cyclone SLI badboy, I opened up the side panel to check out the interior. There was tons of room inside. All cables neatly routed and tucked, clearly with an obsession with detail. The workmanship Hypersonic put into the system is obvious. Next I slapped on Farcry and Half Life 2 which were no challenge for it even at the highest resolutions and highest detail settings. Even more impressive is the fact that the machine is extremely quiet despite the fact that it has two 6800 Ultras in SLI and an FX-55 CPU. It is my pride and joy."

"I ordered an Aviator AX7 laptop on February 10, 2005. An expected shipment date of February 28 was displayed on the hypersonic web site.

Like many other customers, I experienced several delays in the delivery of my computer. The computer was finally delivered on March 26. This is my only complaint with hypersonic. The sales group should not quote expected delivery dates of 18 days when they know they cannot meet them. I would have been more satisfied if I was told up front that delivery times were running at 30 days. This is information that is readily available, so I find it hard to understand why they quote unrealistic delivery dates.

Overall I am very satisfied with the performance and overall appearance of the computer. It appears to be well built and exceeded my performance expectations.

The customer service department did a good job keeping me informed on the status of my order. They have a difficult job expaining to customers why their computers are not being delivered as scheduled. They handled all correspondenances in a professional manner.

Their job would be easier if the sales group would quote delivery times more accurately.

"

"I purchased two of their systems back in September: An Aviator GX7 (laptop) and a Sonic Boom gaming computer (dekstop). Both have been performing wonderfully. My Aviator GX7 developed a red pixel on the screen after about 2 weeks, but Hypersonic showed where it truly shines- their excellent service: they picked up my system (via next day air) and replaced the screen the same day and sent it back to me on the same day and shipped it again via next day. You can't ask for better service than that. Other than the pixel issue, I have not had a single problem with either of my Hypersonic machines. They are truly the best built and best supported computers I have owned."

"I own an interior design firm that deals with very well known clients. Although I have previously relied on my Macs, I needed to purchase a PC workstation for a contract job. I need something powerful, stable, and attractive for when clients come to my office. Considering that I’m mainly a Mac user, I wasn’t sure about making this PC purchase. So, I did a boatload of research. There were several companies that I was considering, but Hypersonic really won me over for the following reasons: 1-FRIENDLY STAFF. Everyone I spoke to or emailed with at Hypersonic was just plain nice. They all treated me like a person and were not at all pushy. If anything, they encouraged me to ask questions and really ponder my choices. That’s refreshing. 2-KNOWLEDGABLE STAFF. I’m sure that I annoyed the sales reps to death with my endless questions, but they never lost patience with me. They always either knew the answers right off the bat or were quick to look into certain specifics that they weren’t 100% certain of at first. They didn’t try to play it off like they know everything in the world—and when I started asking very in depth questions about certain DV programs and compatibility they did their research to make sure that things would work out for me. 3-PRODUCT. Hypersonic offers great selection of high end components. They were also willing to try and locate products that they did not offer at the time if I was interested in them. Also, the systems just look high class. I have a lot of prestigious clients coming into my offices and when you’re selling your eye for design/aesthetics, it pays to make sure that everything in your workspace is attractive. I really like the way that Hypersonic’s systems have an understated beauty on the outside and that they offer customized colors and designs.

My system shipped right around the time that they said it would, and it arrived in perfect condition. We took it out of the box, set it up and within minutes I was working my way through installing my design programs. It handled all of the installations much quicker than I thought it would and once I started working on the machine, all of my PC fears vanished. I really thought that I was going to hate using a PC, but I was pleasantly surprised to find that it was not torture. I’m certain that my experience was shaped by the positive experience that I had with Hypersonic--both pre-purchase care and the actual product. During the nearly 3 months after receipt has not even hiccupped once.

I highly recommend Hypersonic. I’ll be purchasing several more PCs from them for my staff throughout the next few months. "

"OCTOBER 2005 UPDATE ON HYPERSONIC CUSTOMER SUPPORT:

The laptop as originally purchased came with a 1 year warranty. At 11 months the motherboard died. I send it in and after two weeks recieved the laptop back. They had replaced the motherboard with a REFURBISHED board.

Fast forward 3 months later, we are now 2 months out of warranty and the REFURBISHED replacement part dies. Of course it is not the least bit suprising that Hypersonic wont take responsibility for their refurbished crap dying. This is no suprise.

What is suprising is this. I call on a Tuesday at 3:30pm to ask for a quote on repairing the laptop. First I call, operator transfers me. Hold for 5 minutes, then the operator picks up the phone again. Apparently customer service was out and he was supposed to handle me in the first but thought I should go into a hold queue anyway.

I tell him the problem, I am annoyed. I am not cursing or yelling but I am stern and clearly not happy (read below to see why expectations would start soooo low with these guys). He listens and then tells me this: SALES IS OUT UNTIL THURSDAY.

Its not a holiday, its business hours. I need to get a replacement part to fix the problem that Hypersonic would fix properly the first time and SALES IS OUT.

Swear, these people arent a business. They are hobbyists that take a casual interest in serving their customer base.

When I point out that my laptop was a CL56 whitebox and that he could get the price for the parts off of google (I need to buy it from hypersonic so that AMEX warranty pays, otherwise I would have used google myself) he says to call back thursday.

At which point he takes offense at my stern irritated tone and says he is trying to be helpfull and doesnt understand my attitude. I explain that it is my natural response to common incompetence, at which point he hangs up on me.

Tell me this, how hard should one work to be civil with a company that unethicly uses refurbished parts to repair their product; then when the refurbished part predictably dies 3 months later disavows all responsibility?

At one point is it reasonable to expect that the total absence of customer support/sales on a business day during business hours might push someone to call you incompetent?

This company acts unethicly, lacks profesional standards and fails to deliver a satisfactory product or business relationship.

AVOID LIKE THE PLAGUE!

ORIGINAL REVIEW:
The laptop is great. Too bad their customer support is the most incompetent group of people I have ever encountered. Executive summary: Hypersonic-PC just repackages quality OEM laptops. You are paying for their name and support as you can grab their laptops anywhere. Given that their support is among the worst in the industry, there is no need to buy from them. DONT BUY FROM THEM unless you can afford to go weeks without your equipment recieving the support you paid for in advance.

The power supply for my laptop died. I called customer support, and they shipped me a new one. Unfortunatly, when I recieved it, I soon realized that they had sent me the wrong powersupply.

I called them again. They were very sorry, promised to send me a new one immediatly and to email me a tracking number. No traking number ever came, two days later I called back.

Oops. No one ever sent it. Sorry, we will have one courriered to you tonight! Awesome. That night, nothing came.

Next business day I called again, odd, it was approved but never sent. We will send you a new one right away and give you a tracking number. No tracking number.

I called again the next day. After begging, the rep sent out a new one and called me personally with the tracking number. It was sent next day ups.

Three days later a UPS package arrives. I had forgotten about the delivery and had just woken up. When UPS said package for , I look puzzled, and said "who?". Two seconds later I realized my mistake and said it was for me. The UPS guy didnt care and walked away. (THANKS UPS!).

I called hypersonic immediatly, trying to reach a manager. The operator refused to transfer me to one, promising to have one call me asap. Im not holding my breath.

"

"I think it’s pretty clear that Hypersonic puts out some great products. So, rather than waste my time rehashing what the product is and how it works (great, btw), I’m going to give you all my experiences with their customer service and tech support.

After reading some of the reviews about turnaround times and delays, I went into this venture expecting to experience a wait time. I was more than willing to wait for the machine—I am more interested in getting a powerful machine that works right. If I wanted a rush job, I could have gone to any store and bought an off the rack job. I do, however, travel a lot. So, knowing the ship date before hand was very important to me. I explained this situation to customer service department, and they were very good about keeping me posted on the status of my system. The testing phase went a little over their original estimate, and I received an email and/or phone update on the status daily. I was quite impressed with that. Also, by the time the system was ready to ship, I was about to leave on a trip. I thought that I would either have to have Hypersonic hold the shipment until I was able to return or try to somehow postpone my departure by a day, neither of which I was too keen on. Instead, my customer service rep offered to ship the system to where I would be staying the following night. It was really nice to be met at my destination with the lovely white box waiting in my hotel room.

I opened up the box, and took out what I swear must be the most attractive toy I’ve purchased in a long while. I turned the system on, fired up the engines. This thing purrs like a kitten but has a bite like a mountain cougar. There was a slight problem though. I tried to burn a CD-R, and the drive was making a fierce noise that didn’t sound right to me. So, I figured I’d take advantage of the in-house support staff. I gave them a call and was amazed to get right through to a technician. None of that ridiculous hold and listen to crap music for 20 minutes happening. That alone is refreshing.

Anyway, I get a technician on the line and he figures that the system maybe got banged around a little in shipping. He walks me through a few fixes and when nothing seems to work right, he says no problem, he’ll overnight me a new optical drive. He gave me his name and told me to call back when I got the drive and he’d walk me through the swap. I got the drive the following day and called back my tech. Again, I got right through. The tech was very polite and he gave me very detailed instructions. The swap was a cakewalk, and now everything is working perfectly. They even included a prepaid shipping sticker to send back my damaged drive. I really have to say, Hypersonic is all-around impressive. "