"***** I am all smiles! ***** Ice Monkey has gained a loyal customer! Shipping was quick. Customer Service reps gave quick response to email...Issue resolved...a small problem turned into NO PROBLEM AT ALL! Thanks for such high quality merchandise at such a bargain price. I m luv'n it!"

"I have ordered with Ice Monkey before without problem, but this one is enough to keep me from doing so ever again. My order was damaged in shipping and customer service has been unresponsive to my request for a replacement.

The details:
1/18 - Placed the order
1/24 - I reported receiving the item damaged during shipping and requested a replacement
1/25 - Melissa at IceMonkey.com responded requesting photo evidence of damage
1/25 - I replied with photo evidence
NO REPLY
1/30 - I sent follow-up email requesting assistance with a replacement
STILL NO REPLY after seven business days
2/3 - Sent another follow-up email requesting assistance with a replacement. Indicated that this was my last attempt and further lack of service would result in a chargeback on my credit card.
STILL NO REPLY. Dead silence since 1/25.
2/7 - Giving up and initiating a chargeback on my credit card and writing this review

I'm generally quite forgiving of mishaps with shipping and the like. Ignoring the customer repeatedly, I am not so forgiving of and Ice Monkey has been terrible in this respect.

So, buyer forewarned. Good prices and if all goes well, good deals. When all doesn't go well, I hope you get better service than I. I can promise it won't happen to me again. Good luck."

"Great company! Fun items at cheap prices. Problems resolved almost immediately. Can't recommend them more!"

"Ice Monkey had a missing part to my order, I contacted customer service and they were able to mail it out to me with in two days, I was really happy. It was for a Birthday present for my brother-In-Law he loves those gagets, I also got one for my husband.

Thank you again for the GREAT customer Service on the IceMonkey...



Thank you again

Rose Ann Keenan

PS I refer all my friends and family members to your web site
"

"Daily Steals, an Ice Monkey affiliate, is a really great company. I appreciate their honesty and integrity, especially for an online business. I recommend them highly simply based on the good customer service."

"Very happy with the service I received from Ice Monkey. I purchased a Logitech Remote from Ice Monkey, and got the email confirmation immediately. That is pretty typical of internet based sellers. But, my problem was that I discovered that I needed to cancel the order. I couldn't find a phone number to call, and was concerned that they would ship before they could process the cancellation. So, I sent them an email, telling them that I needed to cancel. First thing the next morning I received an email from their customer service department that they had cancelled my order, and issued a refund to me. Their response, even though it was an email conversation was perfect. They were quick to respond, and promptly - without issue - handled my problem. Thanks so much."

"My buying experience has been very good. When I had an issue with a product they were prompt in responding and took care of the situation without and issues. I will continue to shop Ice Monkey."

"I had a problem with an item that I bought from Ice Monkey. They quickly took care of the problem to my satisfaction."

"Awful customer service. Received item with cracked screen and sent an email to get RMA #. Took several days to hear back and then it seems every time I send an email to them it takes a good 2 days to hear anything back. I had to pay for the item to get shipped back to icemonkey. Still trying to resolve problem and they just don't understand the point of customer service. It is to HELP the customer. Won't be ordering anything from them again that is for sure!"

"We purchased a Dura v11 helicopter from Ice Monkey in December as a Christmas gift for our son. He loved it and played with for about 10 minutes then it wouldn't work anymore. I immediately emailed Ice Monkey and explained what happened they were very helpful and replaced the product quickly. Very satisfied with our Ice Monkey experience and will definitely do business with them again!!"

"Wow, I received a defective USB turntable. It got damaged in transit. One short email, and I received almost an immediate response. So a replacement is on its way. Thanks Ice Monkey."

"I had a problem with an item ordered from Ice Monkey. In the blink of an eye, they refunded my money for an item sent in the wrong color -- without requiring me to send it back. I will NEVER hesitate to order from them, if this is typical of how they handle customer service. Wow. "

"I received not one, but 2 defective helicopters. In most cases I would be extremely frazzled by something like this and to make things worse customer service is usually terrible. I am happy to say that your team did a great job reaching out to me and did so in a timely manner. Specifically, Melissa was extremely helpful and I would like to personally thank her for helping me with this matter. "

"Excellant service. I will be ordering from Ice Monkey in the future."

"Excellent customer service and very professional staff. My order arrived in less than 24 hours from the time I placed, which is pretty incredible! Excellent job Ice Monkey. I'll be back again. Thank you. "