ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
4.38/5
Shipping & packaging:
4.69/5
Customer service:
5.00/5
Return/Replacement policy:
4.38/5

Verified
5/5

2011-05-19

"Had exactly what I needed and shipped it quickly. Not only was it shipped quickly, but my shipping charges were adjusted to be quite fair. Thanks Julissa!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-05-18

"Shannon was great. She quickly found the part number I was looking for and immediately placed the order. Very quick and no hassle. She knew exactly what to ask for. I will shop with Impact again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-05-18

"Dear Shannon
Thank you for your patients and knowledgeable experience in helping me find my computer part. You are a true professional and a great asset to the company. It was a pleasure to order from your company, and I intend to bring all my computer needs to you.

Thank you again!!!

Derry Goins
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-05-17

"I recommend Impact Computers to anyone. Great service, nice customer service and the staff is great. Very professional, honest people and they know what they are doing. I was in contact for most of the time with Raul. He is the parts expert. He is extremely smart! Very professional and well manner. I will not go anywhere to buy parts nor repair my computers. For parts just ask for Raul, he is the best. Other thing that I did not mention was the no-hassle return policy, but please do not abuse it. Speedy delivery on parts. Impact Computers is the best and remember is a local company we need to support."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-05-17

"Late yesterday afternoon, I was referred to Impact Computers by the manufacturer of my broken computer system. I was already less than happy that this was the 3rd motherboard to smoke in this system since I have had it. The fact that the manufacturer no longer carries the part had me even more on edge, so when I called and spoke to Shannon, I was already in a less than optimal mood. I was VERY pleasantly surprised and relieved by the manor and customer service attitude that Shannon’s phone demeanor put forth. In less than 10 minutes, she had located the part I needed, even though the manufacturer had given me a wrong part number. That would be 3 strikes against the manufacturer, and a huge Atta-Girl for Shannon. To add to my positive experience, I received a confirmation email from Impact before 9 PM last night, with a UPS ground tracking number, and I see this morning that it is on big brown to be delivered today (It shipped from in state though ? ). Thanks Impact, you have impressed me, and a certain 6 year old boy will thrilled to get his computer back!"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-05-16

"I needed to replace an ailing hard drive in our works RAID server and Impact Computers had the best deal. Julissa worked with me to make sure that I received the correct drive for the system. She was very straight forward and kept me informed of the situation with finding my required drive."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
4/5

2011-05-14

"Quick Shipping, Great prices. Had the parts I needed in stock! Thanks for the great service Julissa, and the rest of the impactcomputers team!

Dan Bowman
Co-Owner
Digital Infantry, LLC.
www.diginfantry.com
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-05-13

"Raul was very professional and I appreciated my order being quickly taken and completed. I will say that later my son showed me how to look it up on Amazon at 1/3 the price. Not Raul's fault, certainly."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-05-12

"Impact Computers is a great vendor that offers quality parts at a great price. We regularly use Impact for our sourcing needs and never have any problems. Naomi Ben-hur always goes above and beyond in meting our needs. She is very kind and very knowlegable about computer parts.
-Hartford Computer Group
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-05-12

"Bought a hard drive for my Dell server and within 30 minutes, failed to function. Ran diagnostics on the drive and found it to be defective. "D" handled my exchange request and kept me informed step by step through the process. Impactcomputers did their own testing and agreed with my assessment. "D" issued me a replacement prompty. I am a satisfied customer. Thanks for quickly taking care of this issue."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-05-11

"HI, "D" dealing with you and Impact computers has been really easy, you have helped me in my own language, and that's nice, you have taken care of every detail in order to avoid any kind of problem. Thks!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-05-11

" my hp pavilion power outlet wasn't workng; hp charged me $65. for the wrong part,then told me correct part was not available any longer; buddy referred me RAUL @impact; impact charged 1 tenth hp's price now my pavilion running like new; so satified w/company just order a memory upgrade from them. ask for Raul, he's a hip geek. prices unbeatable/3 day delivery"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-05-04

""D" helped me out in my time of need sourcing the part I needed at a good price and even looked out for my shipping cost (I elected next day early which was expensive, and he recommended that next day was OK and much cheaper) Very good service and decent pricing. would recommend and will definately come back."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-05-03

"I was on the search for "extinct" chargers and charger adapters and then i stumbled along Impact Computers. With the assistance of Melissa my sales representative, we were able to get the right items ordered and I received them in no time. Melissa was extremely friendly and patient with me, even though I had many questions and concerns. Thank you for taking our time and being total professional."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-05-03

"I'm loving Impact Computers!
They can settle everything!
I ordered from Japan, but I don't feel a problem.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A