"Awesome customer service! I've done business with Impact multiple times in the past, and I am very impressed by the amount of care and time that goes into their efforts to satisfy customer needs. Not only are they one of the easiest resellers to get a hold of, but they one of the most knowledgeable resellers in the business! Specifically Shannon, she is my regular Rep and always comes through with whatever I need, not only that but she has a great personality! I would recommend Shannon to everyone, if you do business with them you wont regret it!

-David
Global Force Technology"

"I own an hp zd7005 laptop,old yet reliable. recently the power outlet and ac charger broke. after contacting hp i was sent sent wrong parts and eventually told the model was absolete,I was referred to impact computet parts by a friend.After speaking w/Raul, the parts were shipped and now my old dinosaur hp is up and running like Carl lewis for office in N.J.; Thanks to Raul, I now a reliable source for my computer needs and w/confidently refer friends to the company; fair prices efficent service and most importanly knowledgeable sales reps like Raul,check 'em out for u r self, u'll be glad u did"

"I can't thank these guys enough for getting me out of a bind. They had the exact part I needed. And the rep I dealt with, SHANNON GARTNER, was a real sweetheart. Friendly, helpful, no pressure, everything a sales/customer care rep should be! If I'm ever in a bind and need hard-to-find parts again, I'll be calling Impact first to see if they can help me again!"

"Great service from Raul Nolasco. Received product, - good pricing, - exactly what was ordered."

"Impact Computers can give lessons to other companies on how great customer service works. Spoke to several reps about my order and they were out of this world!!!"

"Buy all the time online, they always stand behind what they sell. Called customer service today and spoke with Melissa, VERY HELPFUL thanks again and Happy Good Earth Day Friday."

"excellent store to do business with. sales people and support people are courteous and very helpfull. i had to return a part and received all of the information to do so, by email, within 5 minutes. had the package out the door inside of 10 minutes. turned around and ordered the correct part and wasa back to work in less than a total of 15 minutes. who could ask for anything more?

D was well versed with her job and couldn't have been more pleasant!"

"Fantastic customer service! Shannon is a great sales rep, fast, efficient and better pricing than other sites. All items were in stock and order was processed immediately. A very positive experience. "

"The website said my fan was in stock, and usually ships the same day. I selected three day shipping to make sure I received the fan by Friday. On Wednesday it had not shipped. So I called to find out they wouldn't even have one in stock until Friday. I cancelled my order and will never use them again as they caused more problems than they solved.


And to your response, I will NEVER order from you again. I stress I needed this by Friday, and there are dozens of other suppliers who could've fulfilled that order. Now I have to pay for OVERNIGHT shipping to receive the fan by Friday. And you give me free GROUND shipping? Thanks for nothing."

"I was assisted by Melissa, Sales rep. I appreciated all her help in my order. The information She offered was very useful. She made sure my order was handled expeditiously and correct. Melissa is a great asset, making business interaction with Impact Computers comfortable
Thanks Mellisa"

"Excellent Service. Shannon knew everything about what I wanted and even corrected me on some items which would have cost me money. She is a real asset to the company and has a great sense of humor and a hard to find personality."

"i had the privilege of ordering a motherboard for my hp laptop from impact computers. what a joy! better pricing and customer service OVER THE PHONE than i am getting "face to face" at my local computer shop. ended up needing to replace the part that i had ordered and was very pleased with the professionalism and problem solving i received from Melissa!!! i will be broadcasting my GREAT experience to all my friends and family! keep UP the good work and keep DOWN your amazingly LOW PRICES for QUALITY products!!!! "

"Shannon, Thank you very much for your assistance. I have to say it, Shannon, made me believe once again in Customer Service. My order was "DELIVERED" on time and without any problems."

"Just spoke with Shannon, what an awesome customer representative! She is efficient, pleasant and positive. I have been soooooo frustrated with ordering directly from Hewlett Packard where they have the WORST customer service. To be sent to Impact Computers and be given Shannon was a blessing! Thanks Shannon, you rock!"

"I needed some informations over my invoce and I talked with Melissa. She was very efficient and friendly, my problem was solve within a few minutes. Also for those it might help she understand french pretty well, so fell confortable to call.

Rémy,
PARCO"