"I am a very dissatisfied Impact Computers customer. The computer fan that I ordered had a three-wire plug, but the fan that they sent had a four-wire plug. They could not possibly work in the same computer. The mistake should not have happened, and it should have been an open-and-shut refund, including shipping. But that's not the way that it played out.

Their customer service interrogated me by phone and they did not trust anything that I had to say until I sent the part back. What was my computer's service tag? They will see for themselves whether I'm right, they don't guarantee anything, etc. It should have been clear from the order and their own inventory that they had gotten it wrong. No e-mail from me was ever acknowledged, and the on-line help system didn't work either. The on-line customer forum doesn't work either.

They did in the end give some ground. They confirmed by e-mail that they would refund my purchase --- although the e-mail said that it could take weeks and didn't give a figure. They also said that if it really was their mistake (and on the phone this was an "if" the size of Mount Everest), they would eat the restocking fee. They didn't eat the shipping fee though for either direction. Now, I'm not going to go broke because I didn't get the stupid shipping fee back. I no longer care; it's not worth my time. I'd rather tell people about my negative experience with Impact Computers.

They like to come here and say that the customer didn't read the returns policy. Fine, but the returns policy require a degree of trust that was not upheld in my case.
"

"I ordered a fan for a Dell computer from this company and not only did they ignore my request to ship via USPS and shipped through UPS instead (which delayed my receipt of the part since UPS doesn't deliver on Saturday when I was hoping to receive it) once I did receive it I found that they shipped me the wrong fan. The reason I ordered from them in the first place was because they listed the exact part number I needed and even showed a picture of it. The part I received was a different brand, different model, different size, and had a different power connector and so there was no way I could make it work. When I contacted Impact Computers to explain, I was told that they don't promise I'll receive the part number that is listed and that this is a replacement for the fan I ordered! I decided to purchase the fan from another online merchant and requested a return/refund from Impact Computers. After several calls to get my return authorized I sent the item back and they attempted to send me another fan even though I specifically told them I didn't want a replacement and requested a refund. Fortunately I caught this before they shipped it back to me and a month later after numerous calls to get the refund approved AGAIN I was sent an email saying that my order has been cancelled. Now two weeks later I still have not gotten my money back and called to follow up and was told that my return was processed two days ago (even though I was not told this) and then I was immediately sent an email that says my return was processed and should complete within 24-48 hrs. However they are not refunding me any shipping charges. The part was $25 and it cost me $8 to have them ship it to me and $15 to ship it back (since I had to have it packaged). So at the end of all this (assuming I get at least the $25 for the part refunded… which I’m still not confident of) I'm still out $23 and have nothing to show for it. Had I known they wouldn’t refund the shipping charges even though the mistake was their fault I would have kept the fan and saved the extra hassle of shipping it back! In my case at least I’m only out $23. It could be much more for you or the next person. I will never buy another product from them again.

STAY AWAY FROM THIS COMPANY UNLESS YOU LIKE BEING FRUSTRATED AND ANGRY!"

"I will not do business with them ever again.
They border on fraud. I ordered a name brand item and they sent a generic replacement.

Requesting a refund is easy enough, but they want to charge you a restocking fee along with return shipping. Not worth it.

Never again!

"

"BE AWARE of ImpactComputers! They make money with high packing and delivery charges. They send wrong items to abroad, and never refund packing and delivery charges, neither those of their own nor those of a customer - even when they themselves seld wrong item to a customer. Wrong deliveries take place as ImpactComputers has same code number to two different parts - as in my case, no change in codes although I made a remark.

I ordered a part (19,86 USD), they packed and sent wrong part (24 USD), I opened the package, made "RMA", sent the item back paying post charges (11,48 USD), and I got refund for 19,86 USD, although I asked to change the wrong item to right. I lost 35,38 USD and got no spare part. They are now selling that same spare part -no one knows for how many times. I made two orders, and twice sent back the wrong product. ImpactComputers.com owes me 94,74 USD in total.

ImpactComputers could not exist a long time in countries where consumer protection standards are high. They cheat! "

"I ordered a power supply which was listed as 32V, 940mA. The part I received was 32v, 2340mA. I received the wrong part."

"I ordered an AC adaptor for a Magnavox television. I googled the part number on the Phillips adaptor and found the web-site for Impact with a matching part. I verified that everything matched. When the part was shipped what was in the package and on the invoice did not actually match the adaptor and it did not fit. Needless to say, it seems they shipped the wrong thing. When I called customer service they weren't very helpful. To be honest they were down right rude and just a bit on the snotty side. I really just wanted them to send the correct part... not at my expense though. I asked for a supervisor when I couldn't get anywhere with the customer service agent who didn't seem to care at all. A gentleman by the name of Yury got on the phone and reminded me that it is clear on the internet that shipping in non-refundable. I was probably more upset at the obvious lack of care and concern on their part really. I mentioned that my husband and I owned our own business and that we certainly didn't treat our customers like this. After feeling I wasn't getting anywhere I just said I would return the part and forget about the shipping. I didn't want to do business with a company that didn't care about their customers. Yury proceeded to ask me about my business and actually named it. He freaked me out. How did he know this when I didn't provide the name of the business I owned? I asked him how he had this information and he said he googled my name while we were on the phone... just a little creepy. I asked to speak with the owner but he said he was the only person I could speak with. I don't find it very professional to research the personal business of a customer and then try and intimidate them with the fact that you can do that. I also don't feel comfortable with the fact that this company had my credit card information. This was way too weird for me. I plan on trying to contact someone other than Yury. This guy behaved in a completely unprofessional manner... a little too stocker like for me."

"Ordered replacement keyboard for a Compaq Laptop...1. good price,quick delivery and right product...I had ordered two others from Ebay...both were not compatiable with my computer...this company got it right...great to deal with..."

"I ordered a Dell Deminsion System Board on the phone. The sales person stated to me that the part was new. I received a used and defective part in the package. The network port did not work. I called customer care. They said they did not have a replacement on to send me. I asked for refund. Customer care was no help. I asked for customer care supervisor. Someone name Yuri whom in my opinion was very much incompetent in customer care arrogantly said that they would charge 25% for restocking and I would lose $30.55 which I paid for over-night shipping. I called several times which produced no result. Finally I had to call American Express to dispute the charges since I used credit card to pay. In the process I lost $30.00 which I had to spend for another over-night shipping from a different vendor, I had to pay $15.00 to UPS to send the defective part back to them, I had an unhappy client who's service was delayed, and I had to lose time for phone calls and producing paper work for AMEX. I own a computer service company and I have been in service industry since 1988. During these years I have purchased many parts, which sometimes were wrong parts or defective. Every time that such a situation came up the vendor would send a replacement part next day and also they would send a call tag for the defective part to be shipped back.
I would not recommend Impact Computers to anyone until they change the way they handle customer service.
Acom Computers Corp.
Fred Farhad
"

"This company is great to work with. I was skeptical about buying from them when I read some of the poor reviews below. My desire to buy a new power unit instead of reconditioned made me give Impact Computer another look. They sold me a new unit cheaper than others were offering reconditioned. It arrived new as described, but unfortunately had been damaged in transit. The box had obviously been dropped and the unit was dented and unusable. Impact had UPS pick it up from my office, and another new unit arrived about a week later. These guys are great to work with. I'm happy to have a new power supply versus reconditioned / salvaged unit that might not have the same kind of longevity. I give these guys 10 of 10 stars."

"I purchased 2 hard drives sold as new 36.4GB 15k RPM speed drives.
The factory label on the front of each drive indicates they are 10k RPM drives. Also, the spare part number on the bottom of each drive indicates they are 10k RPM.Spare Part #177986-001.
There are contradicting part numbers on the attached label on top of the drives which are correct for 36.44GB 15k RPM drives.286776-B22 and 286774-005.
A new 36.4GB 15k RPM drive would have the consistent part numbers and labels indicating what they are.
First response after drives were returned:8/15/08 Impact Computers did NOT send the incorrect part.
Your request for a replacement is denied.
8/18/08 - Called and was told I would receive a credit in 15 days. (Amazing how they can process taking your money in 1 day, and take 2 weeks to process refunds.) I was told I would have to call back in 2 days to find out the amount of the credit.
8/21/08 - I was told a 25% restocking charge would be deducted from the credit amount. I restated the drives were not 15k RPM drives since the original factory labels indicated they were 10k RPM drives and the were not new since the part numbers were not consistent for the product I ordered. I was told they would re-submit my claim and it would take 24 hours. I was told the drives were not used. We argued about the whether the contradicting part numbers of the labels meant the drives were new or used and then they hung up. I have purchased dozens of drives from HP and have never seen this on a new drive. I just wanted what I ordered which I did not receive. Now I just want my money back, less the shipping. It's not rocket science guys!
8/29 - Full Refund Received. Thank you."

"DO NOT ORDER FROM THIS PLACE. The part I received didn't work. I tried their online customer service chat line - didn't work. I tried to submit an online RMA - didn't work. I tried their Contact Us form - didn't work. I replied to their tracking number notification - didn't receive a reply. I tried calling - got voicemail."

"I, too, was sent a well worn refurbished part as new.
I called sales on 6.17 to be certain the cooling fan listed as new was available. I was told it was and further, they had many in stock. Going back to the website on 6.18 (the part was listed as new) I ordered part 068RU.
I tried to track shiping with the link emailed with my order receipt to no avail. I was told the problem had been reported to their webmaster.
The part arrived on time with a completely buggered up housing. As my computer was completely disassembled and I had a deadline pressing, I decided to have my compter man install the fan on the following Sunday even though he was completely opposed. The fan that was taken out looked brand new compared to what was sent me.
I would never trust these folks again because two lies is two too many.
We'll see if they honor a warranty if troubles begin. If not, they will be reported to the FTC which, if enough complaints are lodged, will cause them fines.

"

"FRAUD!!! USED AND INOPERABLE PARTS SOLD AS NEW."

"My experience with Impact was very close to an illegal bait-and-switch.

I ordered an item they listed as IBM part number 13H6710, an IBM TrackPoint II keyboard. The condition was listed as "New".

The listing for the item is still here as of June 9, 2008: http://www.impactcomputers.com/13h6710.html It shows up early in a web search for 13H6710, which is how I found it. Here's an archived copy: http://web.archive.org/web/20050501041358/http://www.impactcomputers.com/13h6710.html

A couple of days after I placed the order, Impact contacted me to say that the item wasn't available new, so they'd have to send me a refurbished unit of the same model. They would offer me a $4 discount for this. I agreed.

The item is still listed as "New" at the URL above, today, June 9, 2008, two weeks after they told me they had no new ones in stock.

The keyboard arrived in the mail, but it wasn't an IBM TrackPoint II at all -- it was a TrackPoint IV, a totally different model, with a different part number and different specs. Specifically, the "clicky" buckling-spring keyboard mechanism that was the feature most important to me is not present in the TrackPoint IV.

I contacted Impact Computers and spoke to Raul and Yury. They were completely non-apologetic and would not understand that a TrackPoint IV is different from a TrackPoint II. Yury hung up on me at one point. After much debate, Raul finally agreed to consider accepting a return of the keyboard, but only if I paid the full return shipping with insurance, which would be substantial on such a heavy full-sized keyboard.

To respond to Impact's allegation below: I certainly was not cursing or harassing anyone. I have worked in customer service for many years myself and I know that the person who answers the phone is not to blame for the company's managerial decisions. Perhaps Yury is confusing me with another dissatisfied customer.

I do not think it's reasonable that the customer should be expected to pay full return shipping when he has deliberately been sent an item that is dramatically different from the one he paid for. I would be happy to pay for the return of a defective item, in accordance with the store policy. But when I agreed to that policy, it never occurred to me that Impact might ship me an item completely different from the one advertised.

I see now that it was a mistake to attempt to do business with Impact Computers, for exactly that reason."

"I have been purchasing equipment from Impact Computers for the past 8 years and have enjoyed good service and quality products/parts from them. The stock they show is accurate and they always get my Orders shipped out quickly. I like that we get emailed the Tracking# and Invoice for ea. of our Orders."