"A very satisfying and flawless transaction with Impact Computers & Electronics. Not only did they have the exact part that I had been fruitlessly searching for, but the large detailed pictures of the part confirmed it was the correct part before placing my order. I rate them A+++, and I would order from them again."
"They refuse to exchange a defective LCD panel, that was bought new at full price. Twice they promised to send an RMA, and just left me hanging. After inquiring about its status, they now refuse to exchange it."
"Had to contact livehelp to modify an order, they were quick, polite and helpful."
"These guys were really awesome, fast shipping, great price, and just the parts I needed. Helpful staff walked me though whole process from buying the product to installation."
"Looked around for weeks for the power converter and finally found it at impact. I was very satisfied with the order process and they shipped it as requested. I will use them again when the need arises."
"Impact Computers had the part I needed in stock, even when the factory did not. They shipped when they said they would, it arrived faster than they estimated. When there was a problem with the credit card, they took the time to notify me and help me work out the solution. Their customer service has been stellar! I would order from them without hesitation in the future because of how they have treated me for my past three orders. An excellent company with which to do business."
"We specialize in laptop repair and have purchased parts from Impact for over two years. The high quality of parts as well as the outstanding sales team surpasses any other online store. From the point of sale to delivery Impact has an amazing tracking system. Truly great experiences and we will remain a loyal customer.~Man & Machine (NYC)"
"Impact always provides good prices and timely service, Yury is our sales rep and is very helpful.
keep up the great work!
Scott Rowlands
Purchasing Manager
Computer Parts Warehouse
***-***-**** xt 104"
"Great Supplier, fast delivery, great sales skills, top of the line parts."
"Waiting for order to arrive. Item was expected to arrive today"
"My computer was struck with lightning so I ordered a new motherboard from Impact Computers. It turned out that I ordered the wrong board. However, Impact quickly allowed me to exchange it for the correct motherboard. I received personal e-mail from them explaining the process. I appreciate the personal touch and now my computer is running great!"
"This store is a joke. I ordered a replacement keyboard for a customer. On their site it says ships w/in one business day. I ordered the part on a Wednesday, and had it shipped overnight. That night they called me, said it would ship on Friday since it was out of stock. Friday came and went, w/o hearing from them. Emailed Friday evening and asked for my tracking number. Got a reply on Saturday saying part would now ship in 1 - 6 business days. Wow, what a delay.
Called Monday am to cancel the order. Asked for confirmation of the cancellation, got a one line email saying "An email will be sent when its complete." Well it is Tuesday afternoon, the order cancellation is still not completed. What could possibly be holding this up?
It is truly amazing; the only thing that takes longer than order fulfillment is order cancellation.
STAY AWAY, STAY FAR AWAY!!!!
"
"Extremly rude CS. Don't bother asking sales people any questions since they have less knowledge then best buy employees. Ordered twice from these guys. First, time order came through BUT slow and packed poorly. But drive was o.k. and price was good. Ordered again and somehow they screwed up the shipping address (my invoice clearly indicates the correct address) so had to put in >10 calls to UPS to fix and received the part a week later. Called them to see what happened: Naomi at extension x122 proceeded to yell at me and state problem was with me and I must have entered the data wrong even though my invoice has the correct address. BUYER BE VERY AWARE!
Edited for spelling."
"I was a little worried after I placed an order with Impact Comp when I read the reviews on this site. However, I did receive good customer service after inquiring about the status of my order. The parts were shipped a little late, but in general I was happy with the process. I'd probably deal with them again."
"I have had the worst online experience with this vendor. The customer service representatives at Impact Computers & Electronics where not only rude but also unprofessional. "