"After an initial bad experience involving the wrong item shipped, a price discrepancy, and a difficult CSR, the customer service manager contacted me and made it right. They refunded me the full price of the item ordered and I didn't have to return it to them. I was still responsible for the initial shipping cost to me, which is lame, but in line with many online retailers return policies.
They still have a long way to repair their online reputation but this is a step in the right direction.
Review changed from 1 star to 3.
"

"HORRIBLE! Ordered a part from them and they later tell me the part is out of stock and I should have known that because under availability it says usually ships in 3-5 business days. To me that's just to make sure they give themselves ample "handling time" to get the package out. If a product is out of stock it should say OUT OF STOCK...10 days later they tell me they have no ETA and as soon as they get one they will let me know. Meantime they charged my credit card immediately...."

"This is by far the best part company. They always have what I want. If I don't find it on the web site I jump on the chat and the operator finds me the part and gives me the price and anticipated shipping date of the part. I will continue to order parts from them without question."

"Ordered some power cables for an HP switch. They sent me standard power cables (Not ones with the notch for PoE switches). I then had to pay to send them back to them. They've received the RMA on Monday. It is now Friday and they still haven't processed it! I just canceled my order at that point.


I'd give them one star if I could."

"Excellent Service from Dennis in Sales. Also I received excellent customer service from Melissa. :)Both very professional and very helpfull. Looking forward to doing business with you guys in the future."

"All the customer service representatives that I've dealt with at Impact Computers are very helpful and ALWAYS friendly!

Since the first personal order that I've placed with Impact Computers, they have been overly accomodating, and able to satisfy all my computer needs. One on occasion, I thought I had to order an entire kit for one speeific part that I needed, but the rep informed me that he could order me JUST the plastic hinge covers separately. This not only saved me money, but also made it more convenient, so I wouldn't have to waste any other parts in the kit. Since that first interaction, I have continued to come back to them for all my computer part needs. Most recently, I ordered two parts, that I later realized that I didn't need. As a result, the customer service rep not only made the return process simple for me, but also had me to speak to the appropriate person to determine the EXACT item that I needed to repair the computer that I'm working on.

Thanks Impact Computers!! As a result of the great experiences that I have had with this company, and working in the IT field, I am going to contact Impact Computers FIRST when I need to order replacement parts for any work related business that I have. "

"Beware of ordering items that say "3-5 days", in 2011 I waited 2 weeks, then had to cancel the order and find it elsewhere. This time I tried them for an OEM part that showed in stock, I received a poorly made part that was NOT OEM, and did not fit. They offered a free replacement, but that order was cancelled the next day due to "out of stock with no ETA". Don't waste your time with these bozo's. Life is too short.

update: they refunded the part, but not the shipping. Somehow the defective part was my fault, I guess?
Waste...Of...Time, money, and energy.
Fooled me twice, I am ashamed to admit it.
I'm glad I was able to edit this and revise ratings lower."

"Horrible, horrible customer service. Took ONE MONTH to return a battery (their error because they "upgraded" the battery when the one I ordered wasn't in stock). No personal contact, all email, complete and total lack of professionalism. Judged the error to me mine without talking to me (I always send back batteries that work with my computer because I like to send things back and waste my time!). Sales manager refused to refund shipping charges (over $20). Don't do business with these fools!"

"We have been using Impact Computers for over 5 years now, and they continue to earn our business. We've been working with Raul Nolasco for the past year. Raul does a great job helping us get the best pricing, shipping promotions, and even tracking down hard to find parts. As someone who uses Impact weekly if not more often, I would highly recommend Raul and Impact Computers. Pricing is competitive. They have a wide variety of parts in stock, and items ship quickly."

"Horrible customer support. I placed and order for next day shipping, and because I put the name of my company in the first line of the address field (which I ALWAYS do) and the name of my company contains the name BOX, their system automatically thought I was shipping to a PO box and changed the shipping to USPS without notifying me. I thought I was getting my order today, so I called to get a shipping number. After 3 hours of them fumbling around trying to find my order I was told it was MY fault by Julissa TWICE this happened. Not a "I'm sorry our system screwed you over" or "we'll take off shipping because of this", but basically because I put my company's name, which contained the word BOX, in the address field it was my fault shipping was screwed up. Unbelievable. "

"Been ordering parts from Impact Computers for well over 5 years now. I've never had any issues with the service, and on the rare occasion I have had a problem with a product shipped to me, they have always been quick to help me out. Lately I've been working with Raul Nolasco as my rep, and he's been great. Very quick to respond to questions, and help me locate parts. Definitely a happy customer!"

"Excellent service,delievered on time as stated would always recomend them. Thanks Wade"

"DO NOT BUY ANYTHING FROM THIS STORE!!!!!!!!! Tried to buy a Mac Pro PCI bracket holder from these guys at a value of $16.90 a day later they call to say the price went up to $34!! The explanation they gave is because market fluctuations they had to raise the price!! But the funny thing is that on the web site it's listed for $27.!?! BAIT AND SWITCH!! These guys are just crooked SOB's. The kicker is that for the refund I have to wait for 13 days!! I REPEAT, DO NOT BUY ANYTHING FROM THSE GUYS!!!!!!!! "

"I order a part for an iMac. The site was showing it on sale for $27. I ordered the part and the next day I received the following: Due to the fluctuations in inventory quantities as well as market prices, the price of Impactcomputers.com 922-9497 - Cable, DisplayPort has been correctly updated to meet the market value. The new price is $69.95. Even before the sale price the part wasn't even close to the $70 they want to charge me. They must put prices on the website to get you to place the order and hopefully pay the extra since they already have you hooked. This practice is just wrong they need to honor the prices quoted on the web. I will never use their business again and I suggest you don't waste your time."

"Ordered and paid for a 230W power supply for my HP TouchSmart computer priced at $75 (http://www.impactcomputers.com/kt457-69003.html) but got instead some 150W HP notebook adapter priced at $35 (http://www.impactcomputers.com/pa-1151-03.html).
They may have thought it may be compatible in terms of voltage and pinout, so why not make a further $40 profit, but I won't even try to use their supplied product with the risk of frying my $2000 computer.
Seems they can do whatever they want when it comes to international orders, as they offer no support/guarantee for these ones.
Keep yourselves away from this joke of a company!"