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Product & services pricing
4.15/5
Chance of future purchase:
4.00/5
Shipping & packaging:
4.08/5
Customer service:
3.38/5
Return/Replacement policy:
3.73/5

Verified
5/5

2024-07-04

Great delivery and very good rug for competitive price.

"We were kept well informed by your courier UPS of progress of delivery of our order for a rug.
The item was delivered bang on time and now looks very good in our hallway.
Thankyou
"

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Verified
5/5

2024-07-03

Great choice, easy ordering

"Web site easy to use and order process simple. Second time I have purchased from Rugs. co. and hope the rug is as good as first one when it arrives."


Verified
5/5

2024-07-03

Jute round rug

"Excellent natural jute rug. Ordering was easy and the item arrived within a few days. We were very impressed with the quality of the rug. Would definitely use this company again. "

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Verified
1/5

2024-06-28

Nothing received.

"Placed the order but nothing has been delivered. No update or information. Will be seeking refund if not delivered within the week."


Verified
1/5

2024-06-26

Horrible

"I wanted to return my rug as the quality of the rug material was poor and the colour was inaccurate. The return cost me £113! Which is extortionate. Customer service was exceptionally poor and unhelpful, I had to arrange the return with Fedex and print my own label. I am still waiting for my refund. Avoid this company at all costs."

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Verified
5/5

2024-06-29

Good value rug

"Good value rug, very good price and good quality for the money, shipped from USA in a few days. "

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Verified
5/5

2024-06-29

Love the rug.

"Great rug, good price, speedy delivery. Thank you. "

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Verified
5/5

2024-06-26

Thank you. My rug is beautiful, exactly what I wanted

"Delivered on time, exact colour I was hoping"

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Verified
5/5

2024-06-28

Great rugs

"Fantasic quality lovely design to complement the rooms, have another on order 5star "

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Verified
5/5

2024-06-28

very satisfied

"Spoilt for choice with such vibrant colours and good quality rugs."


Verified
5/5

2024-06-24

Highly recommended

"Easy to order
Prompt action and delivery
Pleasure to deal with
"

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Verified
5/5

2024-06-24

Excellent service

"Sensible price and good quality rug."


Verified
1/5

2024-06-21

disappointed

"It said it would be delivered next business day. I got it 5 days later. The worse thing is the way it was rolled up. i have creases that i can not flatten. I have brought many rugs and have never had this issue before.
I have 4 more rugs to purchase , but am pleased I did this one order first.
"

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Verified
1/5

2024-06-01

total trash, been tucked right up ! absolute rubbish

"this product was a total waste of £139, as thin as a pancake, and would not lay flat know matter how we piled books on it to flatten it out !!!!!!! its now in the garage with the car parked on it used as a oil tray, keep away from this company"

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Verified
5/5

2024-06-22

Great company to deal with

"Easy to use Web site. Clear and concise. "

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