ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.15/5
Chance of future purchase:
4.00/5
Shipping & packaging:
4.08/5
Customer service:
3.38/5
Return/Replacement policy:
3.73/5

Verified
5/5

2024-07-31

Beautiful rug

"I took a risk ordering from rugs.uk as returns are to Switzerland at buyers expense. I was not disappointed. The rug is beautiful and soft with colour and pattern variation which runs throughout the textured pile. I can’t stop admiring it. There were a few creases which evened out after a day or 2. Delivery was prompt "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-31

Great modern design and colours

"We've been looking for a rug for our living room. This has a good pattern and the colours we wanted and was at a great price!"


Verified
5/5

2024-07-30

Lovely rug

"Easy to choose what you want on the web site and easy to use transaction pages. Kept us well informed and delivered well packaged and in good time. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-07-29

Great Service

"Fabulous range of rugs and sizes. Despatched quickly - easy to track - rug arrived with colours exactly as those on website."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2024-06-08

Still not got my order

"Ordered over a week ago and still no delivery terrible service no customer support available at after trying to phone will not be recommending anymore to but from your company at all "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-22

Outdoor Coastal Rug

"Looks great and compliments the garden. Arrived on time and handed to me."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-07-21

Nice rug at a good price

"I was looking for a replacement white rug for my lounge as my previous one had become grubby. I didn't want to spend a fortune and I wanted a particular squared size. I found a rug in the sale on Rugs.co.uk for £89 which arrived within a few days and looks great. I'm not sure I would have wanted to pay full price for it but I'm very pleased with it at the discounted rate. I would certainly consider buying from this vendor again in the future. Thank you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-07-20

Such quick service!

"I ordered a rug on Sunday and received it on Friday. I cannot tell you how lovely the rug is. Amazing value for money. Thank you. I shall be using you again.0"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-07-20

Rugs. Oh wow

"The styles I wanted were there"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-07-20

Modern patterned rug

"Web site has a comprehensive range of rugs to choose from.
Delivery was very quick.
Rug is excellent quality
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-07-19

Rug

"Great product very happy with purchase "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2024-07-18

Great prices

"Great prices
Lots to choose from
Haven’t received my rug yet it’s still to be delivered so can’t comment on the rug itself
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-07-18

Five star

"Excellent value a d arrived quickly "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
2/5

2024-07-15

RUGS UK - Really should be RUGS USA.

"Ordered 11 July but no notification of despatch by 15th July. Contacted RUGS UK 15th July and was told it would be sent later today.
That is the reason for this 2 Star Rating.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-07-15

Good service

"Great choice well delivrred"