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Product & services pricing
4.27/5
Chance of future purchase:
4.16/5
Shipping & packaging:
3.89/5
Customer service:
3.99/5
Return/Replacement policy:
3.82/5

Verified
5/5

2022-05-30

Exactly what I order

"Fit the description perfectly "

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Verified
5/5

2022-05-30

Great service!

"This isn’t my 1st time ordering from the shop. Quick turnaround and quality products. I’ve recommended them because of both! "

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Verified
1/5

2022-05-30

Still haven’t received my order

"5-10 business days to ship, still processing my order. I had a buddy pick up the swing arm bearing o-rings at his local HD & mail them. Already installed back up & running. Normally J&P is pretty quick but not this time around."


Rep reply posted 2022-06-22
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2021-08-15

Great service.

"Great service from J&P Cycles. "

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Rep reply posted 2021-08-16
A rep from J&P Cycles, JPCyclesAA, has responded:

“We appreciate you for taking the time to fill out our survey and sharing your feedback on your shopping experience. We appreciate all feedback and suggestions on your experience. We are always looking to improve our customers shopping experience. J&P Cycles is committed to bringing our riders the best customer service and a vast array of options. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2022-05-30

Get what you see

"Everything came as expected and delivery was fast. Five stars"

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Verified
5/5

2022-05-29

Great service with super fast shipping!

"I ordered front and rear tires for my 21 Road Glide. J&P cycles had the best price so I ordered. I was surprised when the tires arrived that quick. "


Verified
5/5

2022-05-29

Great deal great service

"Great deal great service!!!!"

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Verified
1/5

2022-05-29

Misleading inventory status

"Ordered a shifter arm for my Dyna. Nothing on the website indicated the item was out of stock. Contacted them two weeks later only to be told it would be shipping the following week. Another week goes by and nothing. Called again and was told it would be in stock the following week! Canceled the order
Customer service should have been up front from the start and not feed me a line of BS. Also, if it was out of stock, it should have been indicated on the website.
"

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Rep reply posted 2022-06-22
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2022-05-29

Got the tire and free shipping

"part was in stock and I am good to go"

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Verified
5/5

2022-05-29

Fast fast fast.

"Large selection, very fast delivery. Ordered on Sunday and was at the house 2 days later. I got the email that the order had been processed and tire was at the house the next day."

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Verified
5/5

2022-05-29

Easy return

"The return and refund when I ordered the wrong parts was a very easy process. Will definitely shop with then agai"


Verified
5/5

2022-05-29

Excellent

"Arrived very quickly and product as expected!"

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Verified
5/5

2022-05-29

Biltwell kung-fu grips

"I know from experience with J&P cycles quality and great service is always the case. Ordered my Biltwell kung-fu grips and they arrived quickly and they are perfect fit form and function. Super fast shipping and communication. "

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Verified
1/5

2022-05-29

Item not received been almost a month!

"If the item was backorder should've said or mentioned before i paid!"

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Rep reply posted 2022-06-22
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
1/5

2022-05-29

Haven't even received item. It's been a MONTH.

"Have yet to receive anything from them. Been waiting a month. No response. Nothing."

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Rep reply posted 2022-06-22
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.