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Product & services pricing
4.26/5
Chance of future purchase:
4.15/5
Shipping & packaging:
3.89/5
Customer service:
3.97/5
Return/Replacement policy:
3.80/5

Verified
3/5

2022-05-16

Seats

"There are no dimensions on seats. It would be very helpful if they were included in the specifications so you wouldn’t have to rely on a picture."

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Rep reply posted 2022-05-17
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2022-05-16

Hand grips

"Worked perfectly will see how they feel next ride "

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Verified
5/5

2022-05-16

I and p

"Quick service. Big section of parts. "

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Verified
5/5

2022-05-16

Tires

"Received my tires in two days. Very satisfied "

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Verified
5/5

2022-05-16

Great service

"Happy with service and parts"

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Verified
5/5

2022-05-16

Happy with JP CYCLES PARTS

"All parts I have ordered are of good quality. Decent pricing and fast delivery! Recommend JP Cycles!!!"

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Verified
5/5

2022-05-16

Bikers choice parts store.

"This is my main go to place for bike parts. Stuff is always good. My new super E carburetor fixed my ride after the master rebuild kit didn't cut it. Hated to spend that much, but I had to get riding. Thanx J&P"

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Verified
5/5

2022-05-16

Fabulous!!

"Exceptional service!! Highly recommend. First time buyer from them and without a doubt be ordering from them again!"

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Verified
5/5

2022-05-16

Great Product! And fast shipping

"Found what I wanted quickly and it was shipped out super fast. Thanks!"

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Verified
1/5

2022-05-16

Negative

"They had the products my husband needed but damn their customer service is just in the negative. The accounting department charged me multiple times for the total amount for 3 consecutive days and then charged me individually for each product as it was shipped out. Instead of realizing and correcting the problem I was berated, my intelligence questioned, blamed and stuck waiting 3-5 days for it to be rectified. I finally found a supervisor and complained but just a “Gee whiz we did..?” attitude while several hundreds dollars more than my purchase were **** in my account. I then looked up reviews on the company and this is apparently a very prevalent situation and chief complaint with J&P Cycles. Will NEVER buy from them again. "

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Rep reply posted 2022-05-17
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2022-05-16

Always great service

"Another great experience with JP Cycles. "

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Verified
5/5

2022-05-16

Always easy!

"Purchases, shipping and delivery are always great. Years of buying from them and never a problem."

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Verified
5/5

2022-05-16

tire and helmet

"ordered a tire for my bike and helmet love both fast shipping"

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Verified
5/5

2022-05-16

Great seat, and fest shipping.

"Ordered seat for my Softail, and this one is awesome. I had another Mustang on it, but it was very wide and it was uncomfortable for my wife to ride, when she had to put her feet down. Needed something comfortable, with a back rest, but more narrow. Thus one fit the bill and she absolutely loves it. A little pricy, but heck, so is everything today. "

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Verified
1/5

2022-05-16

Missing Order

"Never received my order per my original invoice date. Called numerous times to get a tracking number with no luck, the order was always in picking, with no delivery date! Each time I called, I got the same answer, can’t get a tracking number or date until it’s pulled! The part was in stock at several locations, it should have been an easy order to fill! Still waiting on my refund!"

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Rep reply posted 2022-05-17
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.