"I placed my order with JP Cycles and within a couple of days it was delivered without incident "
"My package was delivered 3 days before predicted date"
"I have used J&P for 2 year and had no problems. I love there chat support"
"Placed an order april 20th of 2022. Called 1 week later to find out the status of an order and was told it will ship out in 3 days then 3 days later received an email saying it will now be shipped out in mid of may. Being first time customer didn’t appreciate the service definitely will be the last time ordering from J&P Cycles!!!!"
“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.
”
"Easy to find what I needed and delivery was fast. J&P cycles sent exactly what I ordered. I will continue to order from them. I also referr people to order from them. "
"I have spent ALOT of money over the years at JP Cycles. Was a "Gold Card" member. Loved the Catalog. Recommended JP to friends and proudly displayed their sticker on my Harley.
No Catalog
Website is TERRIBLE
No technical assistance
Paying for return shipping on a defective part was the last straw.
Plenty of places to spend my money bye bye JP Cycles!
Removed the JP sticker from my Harley.
When the owner died so did his bissness and that's very sad.
"
“We apologize for any inconvenience with this order. I had emailed you previously to advise we had refunded the return shipping. If you need further assistance We are always here to help, and would like to resolve your issue. Please utilize our live chat feature , call us at 800-318-4823 or email us at customerservice@jpcycles.com. and one of our agents will be glad to help you. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration with this order. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.
”
"Shipped quickly, the parts were packaged well to prevent scratches or damage. The description matched the parts and were correct"
"Ordered the part I needed
J & P shipped sooner and got the part to me 2 days sooner than promised.
That is their usual customer service I've become accustomed to in over 20 years. "
"Great price, fast shipping, and exact fit parts"
"Ordered parts 3 weeks ago which website said were in stock...shipped to me without the part I needed most!...bike apart for weeks waiting...I called yesterday and the guy was like yeah we don't have any of those???...ok when we're you gonna tell me?..had to drive 30 miles to HD yesterday to buy it...totally unapologetic and neutral to the fact that I've been waiting on you guys for 3 weeks with my bike apart...not a happy camper...and I buy a ton of crap from you guys...I guess service is slipping..."
“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.
”
"I got the best tires for my Heritage Softail at an incredibly discounted price. They made sure everything I ordered was an exact fitment. I placed my order and 2 days later my tires and parts were at my door and with free shipping. You won't find better deals in my opinion."
"good timing on deliveries,got a lot of quality parts,and correct items i purchased."
"I have never had problems buying parts from J and P cycles and when I do their customer service team saves my **** every time. Thanx J and P for the quality parts for our Harleys"
"After receiving the wrong part twice, Kimberly and Alexander were the best. They made sure the part was correct and next day aired it to me. I couldn't be more pleased with the way things turned out. Thanks again guys for all you did. "
" Love working with them. Help you figure out the right part, if you're unsure, always have answered the phone when I have questions about what I'm ordering "
A rep from J&P Cycles, jpcycles.com, has responded:
“Hi jpbuch9309, thank you for your review. We are glad to hear you've had a positive experience with our online chat team. Thank you choosing J&P Cycles, and have a great day on 2 wheels!”