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Product & services pricing
4.21/5
Chance of future purchase:
4.07/5
Shipping & packaging:
3.73/5
Customer service:
3.78/5
Return/Replacement policy:
3.64/5

Verified
5/5

2015-06-11

"very fast, came as listed"


Verified
2/5

2015-06-11

"Was pretty disappointed in a shipment packaging I received. Obviously a box that had been used for shipment of something old and dirty. Inside of the box where my NEW parts were was filthy. There was dirt and grime, like that from the underside of a transmission or possibly a fender, all over everything inside the box. Fortunately all the parts I ordered were in sealed packages or else they would have been covered too. Come on J&P, you guys are MUCH better than this. I have never had an issue like this in the MANY years (since the mid 90s) that I have been doing business with you. "

Detailed Review Benchmark + -
Pricing of products and services
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Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
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Overall customer service
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Product Returns/Refunds/Exchanges
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Rep reply posted 2015-06-11
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-06-11

"I always use these guys...very dependable and great customer service...The fit option on parts is great too!"


Verified
1/5

2015-06-11

"Did not have myproduct for my yamaha"


Verified
5/5

2015-06-11

"Very good product and it was shipped and delivered in no time"


Verified
5/5

2015-06-11

"Great service. Fast shipping. Good price. Easy to use. "


Verified
5/5

2015-06-11

"Had what I needed in stock, shipping was fast."


Verified
1/5

2015-06-11

"Selling something they don't have in stock. They still haven't shipped my order, because they still don't have it. In the description before I purchased it said in stock.
"


Verified
5/5

2015-06-11

"Thought with my late order, would not of made it on time for my trip. I had my order in 3 days! Thank you J&P for your quick turn around time. Robert Shaffer "


Verified
5/5

2015-06-11

"J&P has always provided me good customer service! I was introduced many years ago..and have not been let down yet! Keep rocking J&P!!!"


Verified
5/5

2015-06-11

"Found just what I was looking for"


Verified
5/5

2015-06-11

"Best price on the internet on the day I was shopping. The tires arrived within 48 hours of my order."


Verified
5/5

2015-06-11

"Honestly one of the best companies on the web to deal with. A + in ease of use and web site navigation. Excellent customer service! Your one stop shop for all your Harley and biker needs.
Thanks J & P Cycle

John in Bama
"


Verified
5/5

2015-06-11

"Ordering was very easy. Found what I was looking for in catalog. Copied the part no. in space provided and it was ordered. only took about a minute. Thanks J&P"


Verified
5/5

2015-06-11

"Great products have been great J7P gives red carpet status I haven't bought that much yet but I do have the catalog."