"ordered a delicate carb needle and it was damaged -they sent another one after i explained to the lady that it should be sent in a box or some other form such as taping it to a small piece of wood maybe so it wouldn't get bent -she said she would mark it fragile -got the next needle shipped in an envelope just as the damaged one -was not marked fragile but got lucky and it wasn't bent -doesn't this cost the company money to reship items? plus it cost the customer time which costs unnecessary stress waiting and wondering if part will ever get shipped properly -thank you "
"Very prompt delivery. Item exceeded expectations
Thanks"
"The company does a very good job with there customers."
"Very fast delivery and all the right parts and the web site is a lot of help getting the right parts for ur bike"
"Excellent got my parts and I'm back on the road "
"prompt delivery. very competitive pricing"
"Ordered a Lapera Silhouette 2 piece seat. Haven't installed it yet... going to do that tonight, but the quality is fantastic on both pieces! Shipping was great and I was well informed all the way. Great company to deal with... I will definitely be ordering more items from them in the future!
Danny."
"Very fast delivery from US. Thanks."
"Good product, very quick delivery!
"
"Will continue to order from J&P"
"process was quick and simple I got what I ordered"
"My purchase was a small one but everything was in order."
"In the catalog it stated ready to install. Received fairing but inside paper read I needed spacers. Called J&P Cycles and they said they were trying to fix the problem. No spacers or returned calls. Very unprofessional. Extremely poor customer service. "
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"the parts were just what my machine needed."
"All of the parts that I ordered were listed on the website as in stock. Since they were all in stock, I went ahead and paid an extra $20 to have the parts shipped overnight express. After I place the order, I received an email the next day telling me that most of my order was shipping out overnight express, but one of the key parts I needed was not available. So it didn't ship until the next day . . . and then when it did ship, it was shipped USPS. I have spent quite a bit of money with J&P and this was really disappointing. "
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”