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Product & services pricing
4.24/5
Chance of future purchase:
4.09/5
Shipping & packaging:
3.80/5
Customer service:
3.81/5
Return/Replacement policy:
3.63/5

Verified
5/5

2015-06-03

"I got my seat in a timely manner and it was what I ordered."


Verified
3/5

2015-06-03

"a little slow on getting out the parts"


Verified
5/5

2015-06-03

"I the service was great! My items were delivered actually ahead of schedule. customer service answered all my questions, I will definitely be ordering more."


Verified
5/5

2015-06-03

"I placed the order Sun. evening, didn't expect to hear anything from them Mon. because it was memorial day. I got an e-mail saying it had been shipped. Received it Wedn. evening. I was very satisfied."


Verified
5/5

2015-06-03

"Ordered primary cover bolts. J&P sent them right out.came sooner than expected
"


Verified
3/5

2015-06-03

"I ordered a battery on 5/24/15. When ordered, it showed it as in stock. As of today, 6/3/15, the item has not been shipped. When I called last week I was told it should be sent this week. Still no confirmation."


Verified
5/5

2015-06-03

"Great shipping time!!!!!!"


Verified
5/5

2015-06-03

"Fast delivery, was just like described. I purchased one for me earlier. Loved it so got one for my husband's bike too. "


Verified
5/5

2015-06-03

"Pricing, service and delivery...great. I will be ordering again."


Verified
5/5

2015-06-03

"In the few orders I've placed with J&P everything has been easy to find, order and they show up fast. "


Verified
5/5

2015-06-03

"Great Service & Delivery, reasonable prices."


Verified
5/5

2015-06-03

"Live chat was great ensuring I ordered the correct parts. Fast free shipping is awesome and a sweet deal on Memorial Day... Will buy from here again"


Verified
5/5

2015-06-03

"Great customer service!!! "


Verified
1/5

2015-06-03

"I have not received the merchandise yet."


Rep reply posted 2015-06-04
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
5/5

2015-06-03

"I have been a longtime customer of J&P. Have always been satisfied with their parts and customer service."