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Product & services pricing
4.22/5
Chance of future purchase:
4.08/5
Shipping & packaging:
3.77/5
Customer service:
3.81/5
Return/Replacement policy:
3.63/5

Verified
5/5

2015-06-03

"very pleased with speed of delivery and quality of product"


Verified
5/5

2015-06-03

"Great service and the products that I purchased look awesome on my 05 softail. "


Verified
5/5

2015-06-03

"The product I ordered came quickly and most importantly, it was the correct item. I will order from JP cycles again "


Verified
5/5

2015-06-02

"fast delivery, good price, flawless transaction"


Verified
5/5

2015-06-02

"Great price, well made in America, bolted right on. Highly recommended!"


Verified
5/5

2015-06-02

"Great price & always great quality."


Verified
2/5

2015-06-02

"Still waiting for parts i ordered 2 weeks ago"


Rep reply posted 2015-06-04
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
5/5

2015-06-02

"Very satisfied with the order. Quick shipping too."


Verified
5/5

2015-06-02

"Great service ....product comes very fast ....very satisfied with the company."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2015-06-02

"Received the order in less than a week. Highly satisfied "


Verified
5/5

2015-06-02

"Item was just what I needed (wanted)..."


Verified
4/5

2015-06-02

"Shock adjuster tool did not perform as stated. And it was not stainless steel as indicated in the description - VERY disappointed!!"


Verified
5/5

2015-06-02

"Had it quick and parts where the right fit . Thanks"


Verified
1/5

2015-06-02

"Tried to cancel before it shipped,I was told sorry cant do that.Then ups lost the package tried to cancel order again,nope to bad again sending me another package I don't want ....Really??? As of this date no package or my damn money thx a lot JP"


Rep reply posted 2015-06-03
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-06-02

"Fast and accurate service!"