"Ordered products identified as fitting my specific M/C. 2 of the 4 products did not fit. Packaged opened and unusable again. "
"Most items in stock and ship quickly."
"Quick delivery and great customer service"
"Need to send 3 of my items back they were all wrong for the bike Don't have a printer so I cannot print return sheet out"
“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"I was satisfied with J&P as a business with very quick shipping, their customer service, and their return policy. The product just didn't fit my bike although the description stated so. But I was able to return."
"I order 2 to 3 times a year from JP Cycles and am a gold card member, they have never let me down. Thanks for helping me keep my motorcycle up to date and on the road. Enjoy the ride. Gene"
"Very good ordering process
slight issue on shipping address, quickly solved with customer service chat.
Parts arrived correct and timely."
"I purchased a $400 headlight that was "in stock", after the purchase was made and days go by i was told the light will not be in stock until june 7th. I went on the website to speak with someone about this "live chat" and twice I was blown off...the second person told me "theres nothing we can do" then proceeded to end the chat session without even saying another word, didnt even ask if there was anything else they could help me with, this has been a terrible experience! !!"
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"Before ordering I asked a question on live chat. After receiving my order the answer I got from live chat about the product was wrong. Since my order was not a large ticket item it is not worth it to send it back. "
"Overall i love jp cycles. It has a great system in place and overall im satisfied with everything. However, i wasnt happy that the site said my handlebars would fit. They're should have been a side note stating you may need to relocate your speedometer or buy different risers in order for the bars to fit. I really trust this site but was let down in this purchase. "
"First I was impressed with the staffs knowledge in helping me find the right product for my bike. The part was delivered the next day. Hater installing my Vance and Hines exhaust I was very pleased with the result. My bike sounds great!!!
Thank you. "
"One word ... AMAZING !!!
This was the first time ordering thought J&P but it's definitely not the last!! Evertone I talked with were great ... "
"Cheapest I found and fast delivery. Free shipping. Perfect."
"Sold me a discontinued item. "
“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”
"I had order 6 item from J&P and 1 item is still pending vendor delivery. Had not receive the order item since 22/05/2015
"
“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”