ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.22/5
Chance of future purchase:
4.08/5
Shipping & packaging:
3.77/5
Customer service:
3.81/5
Return/Replacement policy:
3.63/5

Verified
4/5

2015-06-01

"Everything went as advertised. Now time to put some miles on this tire. "


Verified
5/5

2015-06-01

"Quick delivery. Very good condition. Very pleased."


Verified
5/5

2015-06-01

"Part came when promised. And was what I ordered"


Verified
5/5

2015-06-01

"I was extremely pleased with how quickly I received my order and the overall ease of placing the order."


Verified
5/5

2015-06-01

"J&P Cycles always has what I am looking for plus a little extra ;) I love their quick delivery and I have always been satisfied with their products whether is something for our motorcycles or a new tee-shirt or jewelry. We love J & P Cycles!"


Verified
1/5

2015-06-01

"WHEN I SUBMITTED MY PURCHASE YOUR WEBSITE STATED YOU HAD THE PART IN STOCK AND WOULD MOST LIKELY SHIP THE SANE BUSINESS DAY. ITS NOW A WEEK LATER AND APPARENTLY THE PART WAS NOT IN STOCK AND THE APPROXIMATE DELIVERY DATE IS STILL SEVERAL DAYS AWAY. I WOULD HAVE RATHER BEEN ADVISED THAT THE PART WOULD TAKE A WEEK TO ARRIVE AT YOUR FACILITY THAN BE TOLD ITS IN STOCK AND WAIT TWICE AS LONG TO RECEIVE IT. "


Rep reply posted 2015-06-01
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
1/5

2015-06-01

"Order a chain comes without the master link clip. I call she states was the last one and it was discontinued. Cust. service states she has to get a tech on the phone waited 20 minutes no one ever answered, I call back get the same thing waited another 20 minutes hung up again with still no conclusion. "


Rep reply posted 2015-06-01
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
4/5

2015-06-01

"Always enjoy shopping at j&p cycles never disappointed have purchased alot of items throughout the years,always, happy and pleased with my purchases!! And will continue to,do my,business with them !! Thumbs up to j&p"


Verified
2/5

2015-06-01

"Part was ordered almost 2 weeks ago, still waiting for shipping notification"


Rep reply posted 2015-06-03
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
5/5

2015-06-01

"Great store and vety sheap parts"


Verified
5/5

2015-06-01

"My order was filled exactly as expected. Since I had purchased a tire from one of your competitors and subsequently returned it and re-purchased the same tire from you, I wanted to make sure that the tire wasn't old. The one from your competitor was about 4 years old.

No problems. I will say that their packaging was better and I was a bit nervous when i received what I can only describe as a tire with an address lable on it. However, it was in good shape and all is well.
"


Verified
5/5

2015-06-01

"J&P CYCLES ALWAYS DOES A GREAT JOB ORDERS ARE HANDLED PROMPTLY & AND SHIP AS SCHEDULED.."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-06-01

"Quick shipping and the product fit perfectly, I would buy again and highly recommend. "


Verified
5/5

2015-06-01

"As expected on time and not dammaged "


Verified
5/5

2015-06-01

"Product was packed well and on time delivery.."