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Full Rating Profile + -

Product & services pricing
4.21/5
Chance of future purchase:
4.06/5
Shipping & packaging:
3.75/5
Customer service:
3.78/5
Return/Replacement policy:
3.60/5

Verified
5/5

2015-05-17

"As depicted online.Nice fit."


Verified
1/5

2015-05-17

"I didn't realize my Gold Membership had expired when I placed my online order. I only found out by chance when I called to add an item to that order. While my credit card was charged for the membership, I haven't seen the 10% discount for this order credited back to my account. "


Verified
5/5

2015-05-17

"I've ordered many times from J& P and have always been happy with there service."


Verified
5/5

2015-05-17

"Fast delivery, easy returns, wide array of choices...I will definitely buy from them in the future. "


Verified
5/5

2015-05-17

"Parts arrived fast and fit perfectly. "


Verified
5/5

2015-05-17

"Very Happy with transaction


"


Verified
5/5

2015-05-17

"Order was correct and received in a very short time."


Verified
5/5

2015-05-17

"I ordered storage liners and bags for my Goldwing. They are great, fitting perfectly as advertised. And speedy shipping. It was a great experience. "

Detailed Review Benchmark + -
Pricing of products and services
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Likelihood of customers making future purchases
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Overall product shipping and delivery process
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Overall customer service
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Product Returns/Refunds/Exchanges
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Verified
5/5

2015-05-17

"A Wonderful experience and very fast service. Thank you "


Verified
2/5

2015-05-17

"My throttle cable was 3 inch short. Even said was different part for my bike. I couldn't use it. Had to order again but with different company. Had to wait 4 more days till fixed. "


Rep reply posted 2015-05-18
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-05-17

"Work great and fast delivery!!!!"


Verified
5/5

2015-05-17

"everything delivered quick and as ordered."


Verified
5/5

2015-05-16

"Ordered a tire on Sunday evening! It was delivered on Tuesday.
Very impressive! It was on the bike that evening.
"


Verified
5/5

2015-05-16

"Very organized, filling my orders with parts exactly as I ordered, prompt shipping."


Verified
5/5

2015-05-16

"Ordered a tire from website and it was on my doorstep within 24 hours. That might not be typical but I will definitely buy again. "