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Product & services pricing
4.25/5
Chance of future purchase:
4.14/5
Shipping & packaging:
3.85/5
Customer service:
3.96/5
Return/Replacement policy:
3.80/5

Verified
5/5

2015-05-19

"worked just like represented."


Verified
5/5

2015-05-19

"Service as expected...very good as normal. Well done J&P cycle crew.."


Verified
5/5

2015-05-19

"super quick delivery on a great item!"


Verified
5/5

2015-05-19

"Very fast shipping. Product arrived in perfect condition. "


Verified
5/5

2015-05-19

"good prices fast shipping"


Verified
5/5

2015-05-19

"J and P cycle was the only place that carried this part. Thank you for all of your help"


Verified
5/5

2015-05-18

"Good experience making my first purchase with J&P cycles.
I would not hesitate making another purchase In the future.
Thanks
"


Verified
5/5

2015-05-18

"Great product and delivered within 2 days"


Verified
5/5

2015-05-18

"Price was reasonable, quick delivery, and perfect fit, Thanks"


Verified
5/5

2015-05-18

"Helpful customer service when I called. Very quick shipment."


Verified
1/5

2015-05-18

"Recieved item that does not work. Was told , "too bad", scratch and dent item. I will never purchase another item from J & P again. "


Verified
5/5

2015-05-18

"The website was very easy to use. The order was delivered faster then quoted and the price was one of the lowest that I was able to find. All around a very good job and I'll should with you again. "

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Likelihood of customers making future purchases
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Overall product shipping and delivery process
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Overall customer service
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Product Returns/Refunds/Exchanges
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Verified
1/5

2015-05-18

"It has taken way to long to order a gas cap.I had to contact you guys over and over to find out any thing .my last order you guys got wrong and charged me to ship it back and I had to go threw hell to get my shipping fee back .the only reason I ordered this time is you guys have a big selection and look how long it's taking. You wI'll be the absolute last place I go for parts from now on "


Rep reply posted 2015-05-18
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
5/5

2015-05-18

"Will use again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"


Verified
5/5

2015-05-18

"Delivered what I ordered and returned anything I changed my mind about. A-1 Service."