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Product & services pricing
4.25/5
Chance of future purchase:
4.14/5
Shipping & packaging:
3.85/5
Customer service:
3.96/5
Return/Replacement policy:
3.80/5

Verified
5/5

2015-05-11

"Very knowledgeable and helpful when I called the 1-800 number
Greatly appreciated all the help when I called with questions
"


Verified
5/5

2015-05-10

"Easy to find products, especially with the motorcycle selecting option!"


Verified
5/5

2015-05-10

"Good job on time delivery and goodroducts

Thanks
Jose jorge
"


Verified
5/5

2015-05-10

"Great service. I received my parts in 1 day."


Verified
5/5

2015-05-10

"I was very satisfied and mostly surprised that my order had arrived so quickly and also in excellent condition. "


Verified
5/5

2015-05-10

"Profesional experience
The tech was very helpful.
Parts fast delivery.
"


Verified
5/5

2015-05-10

"Delivery was very fast on the goggles."


Verified
5/5

2015-05-10

"Shipped out quickly and correctly"


Verified
5/5

2015-05-10

"Very helpful and knowledgeable staff"


Verified
5/5

2015-05-10

"Love jpcycles. The service is fantastic "


Verified
2/5

2015-05-10

"I waited over a week for the order. It was an important to prepare my bike for the Run For The Wall. After a week I went on chat and inquired about my order. Was informed it was back ordered for over 30 days. I was not informed of this as I waited. Had to do a hurry up purchase from dealer to prepare bike for the long trip. "


Rep reply posted 2015-05-11
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We try to notify our customers on the availability of our parts such as "In Stock," "Available," and "Unavailable" with a time frame if one is given by the vendor. Example: "Available, usually ships in 8-10 business days." We apologize if this information was incorrect or confusing. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
5/5

2015-05-10

"on time and every thing fit and looks great"


Verified
5/5

2015-05-10

"Ordered my products in the morning and they shipped in the afternoon. Always great customer service and best prices around. Definitely buying more from jp in the future "


Verified
5/5

2015-05-10

"I was in the market for new tires. Not only were they on sale J&P also informed on a manufacturers debate. All that equals more savings! I bought two tires. Way to go J&P!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
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Verified
5/5

2015-05-10

"Very fast delivery and great tire well packaged will use J&P cycles again "