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Product & services pricing
4.19/5
Chance of future purchase:
4.03/5
Shipping & packaging:
3.73/5
Customer service:
3.75/5
Return/Replacement policy:
3.60/5

Verified
5/5

2015-05-09

"Came quickly and packaged well."


Verified
5/5

2015-05-09

"You made it simple to obtain the correct part."


Verified
5/5

2015-05-09

"thanks for Valeree to make this all happened"

Detailed Review Benchmark + -
Pricing of products and services
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Verified
5/5

2015-05-09

"All parts fit perfect & service was fast, thanks J&P cycles !????"


Verified
5/5

2015-05-09

"Placing order was easy and items were delivered in good shape and on time. Thanks JP"


Verified
5/5

2015-05-09

"Amazing how quickly I recieved my order. "


Verified
1/5

2015-05-09

"Did not seal tightly on tank. I had to make additional gaskets to add to cap to tighten the seal."


Rep reply posted 2015-05-10
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-05-09

"ordered part a day before with another company that a friend told me about and i got the order from j&P almost a week before the other company. I will order all my future parts from them from now on."


Verified
5/5

2015-05-09

"Excellent vendor in all aspects"


Verified
2/5

2015-05-09

"Bought boots didn't say that the boots weren't in stock but they didn't ship for days. After i purchased them the order status said awaiting arrival. If I knew I had to wait I would have traveled to where I could buy them directly instead of buying from j&p. "


Rep reply posted 2015-05-10
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
3/5

2015-05-09

"Bought Schampa cold weather under clothing. Pants and top. Catalog says to order one size larger as they fit tight. I did that and when I took them out of the box, I couldn't even get them on to try them on. I wear medium everything so I ordered large. I sent them back for 2XL hoping they will fit. They do appear to be good quality and workmanship but I haven't tested them. Also I had overnighted them for a trip I was leaving on. So I was dissapointed with the situation, not J&P really."


Verified
5/5

2015-05-08

"Parts exact fit.excellent quality. And customer service"


Verified
5/5

2015-05-08

"Fast, simple, quality, and value has always been my experience with J&P"


Verified
5/5

2015-05-08

"I got my parts faster than I thought I would! The parts fit and look fantastic:)

"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-05-08

"Everything was as advertised."