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Product & services pricing
4.19/5
Chance of future purchase:
4.03/5
Shipping & packaging:
3.73/5
Customer service:
3.75/5
Return/Replacement policy:
3.60/5

Verified
5/5

2015-05-05

"Typical good internet buying xperience"


Verified
5/5

2015-05-05

"Very pleased with the quality of the leather and the construction. "


Verified
5/5

2015-05-05

"Great service for the motorcycle lover"


Verified
1/5

2015-05-05

"still waiting for parts tracking says delivered May 1 . May 5 now was giving another day before making calls"


Rep reply posted 2015-05-07
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
5/5

2015-05-05

"Just what I ordered ! Quick delivery"


Verified
5/5

2015-05-05

"The pipes came a few days before I expected them to. Sound good.
"


Verified
5/5

2015-05-05

"Ordering was fast & easy thanks"


Verified
4/5

2015-05-05

"the linby is beautiful ergonomic correct the left side didn't line up perfect but pushed with all my might to get the bolt to thread still im very happy and love the look and resting my leg on rides"


Verified
5/5

2015-05-05

"J&p cycles is my favorite place to shop for my bike. Easy to do fast delivery and low prices. "


Verified
5/5

2015-05-05

"Been ordering from J&Pcycles for years now, for a lot of different bikes belonging to myself and friends ! Never had a bad experience ! Keep up the great work !! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
2/5

2015-05-05

"The item I ordered i wanted for a trip. I was offered overnight delivery which I paid for. Two days went by and it still did not ship. I contacted them and I was told it was being packed and would ship by the end of the day. The next day it still did not ship. I contacted them again and they then told me it could not ship overnight because of the battery in the item. They then said a wearhouse that would ship overnight and that I would get it the next day. It shipped the next day but by UPS ground. Now I am not getting it until well into the next week. Needless to say I did not get the GPS in time for my trip. In my second conversation with them they offered $40 off for my inconvenience as well as paying for the overnight cost. Well they gave me $36 off and UPS ground would have been free anyway. I could have bought it somewhere else for $30 less and had it shipped overnight however at that point i would not have gotten it for my trip. DISAPPOINTED! !!!!!!!!"


Verified
5/5

2015-05-05

"quality parts and helpful if needed"


Verified
5/5

2015-05-05

"I was very pleased with look and fit of my saddlebags"


Verified
1/5

2015-05-05

"Item listed did not fit intended bike cable ends are far from a universal fit and should not be listed as such "


Rep reply posted 2015-05-07
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-05-05

"Fast shipping. Items as described. "