"Super helpful over the phone, amazingly fast shipping, excellent return/exchange policy. They are amazing!! Bought a motorcycle seat, ended up looking a little to big for my bike, called and got help exchanging it for another one. Second seat is perfect!!!!"
"Delivery was quick and parts are good"
"I'm always very satisfied with J&P cycle"
"Quick and everything they promised.i don't hesitate to recommend these guys."
"Great service!!!! Fast shipping and great price!!"
"You can mark American made products on packaging . I wont have to pay duty charges . I reveived my parts promptly.I am very pleased with J&P cycles."
"Very fast, and orderly. Everything was here in expected time, in good shape."
"Not very happy, They said the windshield would fit my Soft tail but failed to tell me I needed to purchase the mounting hardware also with it. It was cheaper to purchase the windshield from Harley."
"Great shopping with you guys. "
"As always outstanding service. "
"Excellent as always..right parts right fit.."
"It was an easy ordering process. The order went through and the gear was delivered in an expedient manner. Thank you"
"Very easy to use website with great details and special notes. Every part has been exceptional for the price and the customer service and shipping time is fantastic. In stock items typically arrive within a week, and even backorder items are at my door within two weeks. Im a J&P customer for life."
"right after I submitted the order I realized that I had given them the wrong shipping address I used there on line chat to fix the problem and get the shipping address changed, the person to me that the order had all ready gone to the ware house and she would fix it and email when it was fixed when I got the "order has shipped " from them it had the right address on it but low and behold they still shipped it to the old address. I had to call ups and make arrangements to pick it up at the miss cent office not very efficient people working at there chat line "
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"New model part was in stock, on sale, quickly processed and delivered. When i called with a question they were more than happy to help over the phone. Very nice transaction."
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”