"Good stuff, delivered as described. "
"Good service. Quick shipping. Would buy again."
"Great deal saved about $50 off regular price and got here very fast "
"Products were as described, fast shipping, happy! "
"I highly recommend j and p cycles. No question about parts being quality and fitting what you order. "
"Orders are always correct and delivered on time"
"Very fast shipping products turned out great "
"I cannot remember a name but my last order, P09507960001, I thought I had placed an order for 2 of these items and the lady was very sweet and sent me one at no cost;;;;She was a delight to talk to,,,which no days is un heard of:)"
"I found the site to be very user friendly and had no problems finding what I wanted and ordering it."
"Bought a new battery. Fast delivery, no problems.
Milwaukee Twin, Won't know for four or five years if it's any good."
"hello,my experiance is great."
"Tires were priced the lowest as anyone else and arrived quickly!"
"Quick shipping and great products......."
"Phone tech helped me determine the proper parts for my situation. Parts arrived 3 days later. Knowledgeable, correct, quick-- works for me!"
"Very disappointed in this company. They cancelled my order because they ran out of stock and their system only updates once a day, according to customer service. I ordered a closeout helmet, so there is no chance of me getting my helmet unless I get a different color and double the price. I understand that stock issues happen, but communicate that to your customers. I never once received any form of communication regarding the cancellation. Had I not checked the status, I never would have known. Upon calling customer service I got the oh well treatment. The self-proclaimed "helmet guy around here" just wanted to sell me something else. A simple email would have gotten them a very loyal customer."
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.
We try to notify our customers on the availability of our parts such as "In Stock," "Available," and "Unavailable" with a time frame if one is given by the vendor. Example: "Available, usually ships in 8-10 business days." We apologize if this information was incorrect or confusing.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”