"I was shipped the wrong part, I thought maybe I made the error and thought I would just keep the part for spare. I reordered the part I wanted using extra care and my shipment confirmation just came showing yet again I was being sent the same wrong part. I emailed customer service and am waiting a reply. We will see how this goes. "
"Thank u very much for u helping with the missing package. Thanks for sending me a replacement. I love the helmet. "
"Exchange refund was quick and timely..."
"Exactly what I was looking for. Very prompt delivery!"
"Quick delivery. Good packing."
"Ordered a helmet online and it said in stock, waited 2 weeks and kept checking the status it was still not delivered. Called costumer support and they said it was in back order, no one ever told us that, back order but it says in stock when we ordered it? Called again and I asked why would it say in stock when it actually wasn't, lady said that they do have it but there are 3 other people wanting the same one so pretty much I was on a waiting list. Didn't know about that again, they didntteve know when they will have it in stock!"
“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”
"I live way up North and delivery was fast ! "
"Easy online ordering, quick delivery and great product!"
"The bulbs fir perfectly and the luggage rack i had to send back due to fitment, but called up and talked to a rep. he looked up the correct part and i have sent it back for an exchange. "
"Unfortunately I was unable to purchase the product do to the lack of supply. When i called to confirm the amount of wait time on the product, they could not give me a time frame. So therefore I cancelled my order. In the future I would suggest to list if the product is out of stock and offer and reply once the product is in stock so the order can than be placed."
"Very happy with my order, it was very simple to order & just wait for shipment."
"Great website and was delivered to my house fast."
"Great quality, and fast delivery. What could be better?"
"Easy to shop. The order came quickly and intact. Very satisfied with J & P Cycles."
"Everything that we've ordered through J & P has always arrived in a timely fashion. Also great quality material."
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”