"Ordered next day, they called to confirm, thrn never pulled or shipped order. After a fee hours on phone the order went out, they did eventually reimberse me the overnight shipping charge. But bike could npt be finished on time.
Then double billed my bank account almost $5000. Eventually corrected, but frustrating after previous errors.
I receieved heavy duty shovks instead of standard, they said once box was open id have to sell on ebay or something and buy new ones at $500. Was told inner primary meshes with block cover, they were wrong, stuck with an inner primary, they wont take it back.
I was promosed gift card for my troubles if i went down to store, i needed full front end anyway and was hoping they'd give me a good deal since id be spending a total of $4000 or so. Nope. Instead, i was told once i have my order picked out, they get me a gift card, and ship items to the house. So, i didnt get a goft card, and bow im selling new parts on ebay that they told me fit fine.
I complete the bike eith parts ordered through Harley, they exchanged everything that didnt fit, inudong fork tubes that jad to be longer.
Do yourself a favor, buy from a place that has an interest in retaining long term customers and stands by thier products and focuses on customer service. If i could have shipped everything i bought from them back, i would have. And this was while working with executives to correct the errors. just dissappointing given the money i was spending. Now i know. Wish i didnt drive 4 hours to the store for a gift card i didnt get though. No way i could spend more money there after all that. "
"As usual J&P has always come through for me. I will continue to order because the shipping is quick, prices are good and the quality is as described."
"I have alwase been totally satisfied with the way my purchases have gone never a problem."
"Very reasonable prices and fast shipping "
"great job and getting the stuff i needed"
"Easy and simple
Couldn't be happier"
"Great service, quality parts,fast delivery "
"Very good and friendly service .5 stars."
"Awesome prices fast delivery!!!"
"Excellent great service fast shipping "
"I ordered womens clothes, they were snug. I am returning and reordering. I liked the quality."
"A rare gem in today's world !!!"
"Reasonable price. Quick shippment. Product was exactly as advertised."
"I haven't heard anything about my order."
“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”
"Received in a timely manner. "
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”