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Product & services pricing
4.12/5
Chance of future purchase:
3.95/5
Shipping & packaging:
3.83/5
Customer service:
3.84/5
Return/Replacement policy:
3.52/5

Verified
5/5

2015-03-16

"Great shipping time will order from them again "


Verified
5/5

2015-03-16

"Product delivered on time and fit the application with a minimum effort."


Verified
5/5

2015-03-16

"Great seat, super comfy, just as described! Used it on my '96 Sporty before the long trek to Bike Week...and for the first time I arrived without feeling beat up! It's not as sleek looking as the Le Pera it replaced, but it's not bulky either. So much more practical for a comfy ride.
Customer service was helpful & friendly when assisting me select it, and the delivery was ridiculously FAST!
Great job all around J&P! Many thanks!
"


Verified
5/5

2015-03-16

"Good goggles for the price."


Verified
5/5

2015-03-16

"Always happy when dealing with J&P Cycles!"


Verified
4/5

2015-03-16

"I was satisfied with the timely manner in which it took for my order to arrive. However, a thread description would've been nice for the turn signals I purchased. It's been impossible to find an adapter that will work for my modification."


Verified
5/5

2015-03-16

"Tech help was very helpful and knowledgeable with the questions I had about the tire I wanted. "


Verified
5/5

2015-03-16

"still stinging from the cancelled helmet but 5 stars for the quick shipping "


Verified
5/5

2015-03-16

"Excellent selection.
Great shipping times
"


Verified
1/5

2015-03-16

"I recieved my order quickly and very satisfied with the quality of the product"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
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Verified
5/5

2015-03-16

"WOW great job ordered on a Friday delivered on Teusday
decent shipping rate for Alaska can't ask for better
"


Verified
5/5

2015-03-16

"fast shipping and good products"


Verified
5/5

2015-03-16

"I Love J&P Cycles. Quick Shipping. Great Place To Buy All Things Bikes."


Verified
2/5

2015-03-16

"we ordered a Rack for our motorcycle and I had to send it back. The site said it would fit our bike and it did not. That is not the only reason I am upset, because it will cost me twice as much to send it back to you and then I have to order another one from another place. just don't feel like I can trust the site if it says it will fit the bike, it should. thank-you for your time. sorry, I am usually satisfied with your company.
"


Rep reply posted 2015-03-16
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-03-16

Drive Belt

"As with every order, quick delivery (even over the Christmas holidays) and well packaged to make sure the product arrives in great condition. Product was exactly as advertised."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A