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Product & services pricing
4.25/5
Chance of future purchase:
4.15/5
Shipping & packaging:
3.87/5
Customer service:
3.98/5
Return/Replacement policy:
3.80/5

Verified
1/5

2015-03-16

"I was told my address didn't match what my bank had on file. Odd since I've order other stuff from Amazon, Walmart, ect..without issue, in the end I canceled the order and ordered from Denniskirk.com with no issues. "


Rep reply posted 2015-03-17
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-03-16

"My experience with Jp cycle was flawless and would recommend them to everyone! !!!"


Verified
5/5

2015-03-16

"Good price, and super fast shipping! "


Verified
3/5

2015-03-16

"dealing with J&P cycles was great. the tires were shipped quick and they are great tires. dealing with their live chat representative that is a different story "


Rep reply posted 2015-03-17
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
1/5

2015-03-16

"They processed my order billed my credit card never shipped it, when I went to check on my Order it said cancelled. But because of their failure to tell me I lost purchasing it from another retailer at the same price. Customer service was not cooperative. They said the item was not available, however if you try to place an order on their site and the item is not avaible it won't let you add it to the basket. It was a screw up in shipping....I will never buy from them again due to their lack of communication from the begining to the end and their customer service dept could care less."


Rep reply posted 2015-03-17
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-03-16

"Items arrived quickly, and I had no issues using them on my 883 Sportster."


Verified
5/5

2015-03-16

"Quick to ship. Good communication. Good packing. Decent pricing. A good place to buy from!"


Verified
5/5

2015-03-16

"Very good service thank-you"


Verified
5/5

2015-03-16

"Good price and received merchandise quickly"


Verified
5/5

2015-03-16

"Awesome products at reasonable prices with prompt delivery."


Verified
5/5

2015-03-16

"One of the best places I have ever dealt with for quality parts and fast delivery very happy with the service. Thanx."


Verified
5/5

2015-03-16

"Great experience. Customer service was very helpful. Shipped and arrived very quickly. "


Verified
5/5

2015-03-16

"Great shipping time will order from them again "


Verified
5/5

2015-03-16

"Product delivered on time and fit the application with a minimum effort."


Verified
5/5

2015-03-16

"Great seat, super comfy, just as described! Used it on my '96 Sporty before the long trek to Bike Week...and for the first time I arrived without feeling beat up! It's not as sleek looking as the Le Pera it replaced, but it's not bulky either. So much more practical for a comfy ride.
Customer service was helpful & friendly when assisting me select it, and the delivery was ridiculously FAST!
Great job all around J&P! Many thanks!
"