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Product & services pricing
4.12/5
Chance of future purchase:
3.95/5
Shipping & packaging:
3.83/5
Customer service:
3.84/5
Return/Replacement policy:
3.52/5

Verified
5/5

2015-03-14

"The guy I talked with was an awesome salesman...we had fun as well as getting my stuff done..."


Verified
5/5

2015-03-14

"The product that I ordered was right on and was delivered with utmost satisfaction, thank you J&P for your services."


Verified
5/5

2015-03-14

"Product arrived fast and on time."


Verified
5/5

2015-03-14

"Very satisfied with the quality of the product as well as the fit. Great item for the reasonable price"


Verified
5/5

2015-03-14

"Shipped parts fast, great customer service."


Verified
4/5

2015-03-14

"Ordered a pair of rear turn signal lenses but they didn't match. Ended up ordering another single lense so that I could get a matching pair."


Verified
4/5

2015-03-14

"Had ordered a set of Burley Brand 16" Gorilla bars. First set came in damaged, simple call, on a friday afternoon, Monday, the replacements shipped. By thursday they were installed.

Good group of folks at JPcycles. Will be doing business with them again.
"


Verified
5/5

2015-03-14

"parts delivered fast .and fit perfectly
"


Verified
5/5

2015-03-14

"Quick shipping better yet free shipping. "


Verified
5/5

2015-03-14

"A+ products and service! Fast shipping!"


Verified
4/5

2015-03-14

"All in all happy with purchase but wallet was a little thin and cheap on the chain strap"


1/5

2015-03-14

"Customer service useless. Tech-support useless. The only reason I bought this product from you guys is because of the advertising from low and mean motorcycles they were very helpful and gave me all the information I needed to customize my bike with the parts that you sell so thank you very much low and mean motorcycles you were very helpful!!"


Rep reply posted 2015-03-14
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-03-14

"I will do it again. When filling out the survey it asks for a comment. The requisite comment is the first sentence of this text. In what screwed up universe is this not a valid comment.

This is in response to the "A valid comment is required" message on submission.
"

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Pricing of products and services
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Likelihood of customers making future purchases
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Overall product shipping and delivery process
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Product Returns/Refunds/Exchanges
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Verified
5/5

2015-03-14

"Parts came fast and as pictured, perfect fit and well packaged. I'll continue to shop with J&P Cycles"


Verified
4/5

2015-03-14

"Took longer to arrive than i hoped but that is more USPS issue than J&P"