"I have used j and p for years and have always had great service"
"the shipment was lost in NJ and PA replaced it right away very satisfied"
"
I paid $30 + Dollars for the same thing that HD wanted to sell for more than $100"
"Everything was great. Just wish that buying something would trigger a......don't forget this....or that. Ordered blinker covers that were clear not realizing that I need red and orange bulbs. Ended up getting them locally Which is lost revenue for J&P Cycles. Also ordered 2 lens covers for the fender tips. I got 2 red bulbs with them. Now I have a red bulb in the front. Didn't see one for the front with an orange bulb. Maybe when I ordered the rear one, that would trigger a note to say....Do you need one for the front too?"
"I ordered as per the online catalog application, but my purchase was wrong. Had to return & reorder.
Also: Pet peeve: Texas residents are charged tax because someone in the office decided they may travel to Texas on occasions and take orders at events? Hardly a trade-off for the entire state paying TAX (like we don't already pay too much)"
"Parts came in on time, in fact, earlier than expected. All parts were in one shipment and just what I wanted."
"Order was correct and delivered promptly in good shape. Thanks"
"Perfect fit on my 09 Softail. Looks great and easy to install."
"JP makes the whole process a pleasure."
"Great selection. Goof prices. Phenomenal service!"
"Fast service, well satisfied."
"arrived in a timely fashion."
"Bought a shirt on the Internet, purchase went through. I guess it was out of stock, I kept waiting for it to arrive never came in. So I called about it, a semi rude lady answered I told her about my purchase, she told me the order had been cancelled and hung the phone up in my face. I called back and another person it was canceled because it was out of stock and that I would get credit back on my account. Was very disappointed and displeased about my experience. I don't leave bad reviews but I felt compelled to write one"
"All items were received expeditiously as J&P stated. Great service and products were of excellent quality. Will definitely order from them again. "
"Awesome part. Could not find anywhere else, easy for me to understand description, ....lady rider....thanks"
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”