ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.24/5
Chance of future purchase:
4.14/5
Shipping & packaging:
3.86/5
Customer service:
3.99/5
Return/Replacement policy:
3.78/5

Verified
5/5

2015-02-14

"Have been looking for headbands to wear while riding with no luck. Either to tight or to loose.... These are perfect for my fine hair that gets tangled in knots without being contained. Very pleased!!"


Verified
5/5

2015-02-14

"AS ALWAYS THE FOLKS @ J&P WERE GREAT . ORDERED A NEW AIR FILTER AND IT WAS AT MY HOUSE IN 2 DAYS . THE FILTER FIT PERFECT AND AT A GOOD PRICE. KEEP UP THE GOOD WORK ."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2015-02-14

"The search format, is easy to use, and it's simple to find what you are looking for. My parts shipped quickly and arrived when predicted. "


Verified
5/5

2015-02-14

"J&P have an excellent service"


Verified
5/5

2015-02-14

"Great product at a great price thanks "


Verified
5/5

2015-02-14

"Received the tires in two days with free shipping. wow!! Can't wait to put them on. Springs coming."


Verified
5/5

2015-02-14

"Order processed and shipped quickly, parts ordered were great!"


Verified
5/5

2015-02-14

"Item was shipped same day delivered on time. Item was exactly what I wanted. Thank you for the great service."


Verified
5/5

2015-02-13

"I received what I ordered in a timely fashion. what else is there to say! I've always been happy with J& P."


Verified
5/5

2015-02-13

"Got what I ordered on time"


Verified
5/5

2015-02-13

"Order tires on Monday night they arrived Thursday morning. Great service always"


Verified
5/5

2015-02-13

" Really fast delivery and parts were correct . "


Verified
5/5

2015-02-13

"great service and quick delivery"


Verified
5/5

2015-02-13

"Quality parts Affordable pricing. excellent service. Very knowledgable staff"


Verified
4/5

2015-02-13

"Very satisfied with the order processing and shipment of my Mustang seat components. I do have a major fitment issue, which I am working on with the manufacturer directly. It is unfortunate that JP was so efficient, and solving my problem with Mustang is taking quite some time. A support agreement between Mustang and JP where we could quickly and easily return/exhange items that don't work/fit as intended, would make the experience quite a lot better. It would encourage me to do more business, for sure."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2015-02-15
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”