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Product & services pricing
4.12/5
Chance of future purchase:
3.95/5
Shipping & packaging:
3.83/5
Customer service:
3.84/5
Return/Replacement policy:
3.52/5

Verified
2/5

2015-02-10

"When I ordered the rear seat from your site I did so specifically because it was listed as fitting the CVO Fatbob. Which has a larger back tire creating a greater curved rear fender which already has rub rails mounted. What was delivered was a rear seat for a standard Fatbob. Rubber feet riveted to the bottom and a straight bracket for the back mounting screw when the CVO requires a 1" drop. It took me several hours to modify and I had to purchase several pieces of hardware from a local store to adpat the seat in order to mount. If advertised as a part or product for a factory custom, it should fit/mount the bike without modification. "


Rep reply posted 2015-02-10
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-02-10

"A prompt overseas delivery"


Verified
5/5

2015-02-10

"Very fast shipping! A+++thanks!"


Verified
5/5

2015-02-10

"I have been installing the new parts and everything is perfect."


Verified
5/5

2015-02-09

"I was offshore and seen a seat I wanted to get my old lady for her bike, ordered it, it was there before I got there. She loves it.
"


Verified
4/5

2015-02-09

"I had a problem with payment, and believe it was due to my using my debt card, but customer service agent Deborah got it all straightened out. I will order again from JPCycles."


Verified
5/5

2015-02-09

"I find every thing that I need
"


Verified
5/5

2015-02-09

"the product was just as described very satisfied also delivery was very prompt thanks jp"


Verified
5/5

2015-02-09

"got what I ordered on time, what more is there to say."


Verified
5/5

2015-02-09

"Good product, good price, timely delivery. What else could you ask for?"


Verified
5/5

2015-02-09

"I am very satisfied with J&P cycles products that I recommended the company to a group of bikers that we go overland to a lot of places around Europe. I will certainly purchase more products from J&P cycles because it is a company that you can trust and you will find all the products that you look for. Thanks J&P cycles . Tony from Malta Europe"


Verified
5/5

2015-02-09

"Always, good quality and easy to track your purchase on line us a plus.. "


Verified
5/5

2015-02-09

"excellent service from request to delivery "


Verified
5/5

2015-02-09

"Thank you for your speedy delivery . I am very satisfied and look forward to doing business with you again .

"


Verified
2/5

2015-02-09

"Seat was advertised as fitting Harley Evolution Heritage. It does fit, "sort of" but requires spacers in rear to make it work as pan sits higher on fender that original. Doesn't use side fasteners as per original seat. Obviously this is a " one fits many" part. Wish I had known that before ordering. Also seats have no return policy. Once it's mounted and tried it can't be returned. This experience will keep me from ever using or recommending J&P for motorcycle parts"


Rep reply posted 2015-02-09
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”