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Product & services pricing
4.24/5
Chance of future purchase:
4.14/5
Shipping & packaging:
3.86/5
Customer service:
3.99/5
Return/Replacement policy:
3.78/5

Verified
4/5

2015-02-02

"timely delivery. Also exactly what I was seeing on the computer. No fuss"


Verified
5/5

2015-02-02

"Good Quality & Fast Shipping"


Verified
1/5

2015-02-02

"When I ordered my item I was not informed it was on backorder. I called ten days later and was told I would have it within a week. After that I called again to be informed by someone else that it was on backorder for four to six weeks. Very disappointed in lack if communication."


Rep reply posted 2015-02-02
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
5/5

2015-02-02

"Always great service and fast shipping!"


Verified
4/5

2015-02-02

"When you back order to would be nice to give some type of estimated time. Now I order one from another place and will return it, if I knew it would be a week or two I would have waited for you. "


Verified
5/5

2015-02-02

"Always fast delivery. I use J&P often and have never been disappointed. "


Verified
5/5

2015-02-02

"J&P Cycles has always had the products I have needed. Great service and quick delivery. I have used them many times and have even went to the Daytona Fl. store. Customer friendly with good knowledge of products they carry."


Verified
5/5

2015-02-02

"I'm very pleased with the service your company provides. First class all the way. Thanks "


Verified
5/5

2015-02-02

"Helpful team and quick delivery of great products to Switzerland! Will recommend JPCycles to my friends here..."


Verified
5/5

2015-02-02

"Parts very timely and accurate "


Verified
4/5

2015-02-02

"Got my tires quickly and for the lowest price, but the bead was breaking as I put the first one on."


Verified
5/5

2015-02-02

"Quick delivery. Too early to tell quality of a tire but rides good now. "


Verified
5/5

2015-02-02

"Fast delivery and happy with all products"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-02-02

"Very fast delivery, item was perfect. Have never been dissatisfied with anything ordered over the years from j&p cycles"


Verified
5/5

2015-02-02

"Product worked great! Low prices and fast shipping!!"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A