"Because the item I ordered wasn't in stock, I am still waiting for it to arrive at J&P, then have them forward it to me."
"I ordered more than one item, and needed both. It took over a week for the first item to arrive, so I had no other choice than buying the part locally and OEM at a ridiculously expensive price tag and have your part returned.
On the other hand I ordered a set of tires and I got them overnight, I've had an EXTENSIVE experience handling orders, shipments and deliveries. If you think it is complicated here in the USA try doing it overseas!
A suggestion that may help speed up your shipping process, when you don't have an item in stock, is having it ship for delivery to the costumer; direct from the supplier you are getting it from, there are many ways to do this identifying the item as a J&P product. On the long run, It ends up saving you money and more important it increases your costumer satisfaction, and confidence that fast delivery is a fact you can really depend upon when you order from J&P
Yours truly;
Orlindo Dos Santos"
"Awesome.! Ordered Memphis shades spoiler arrived on time and fits perfect will order from here again.! Not like i havent gotten saddlebags and other goodies from here anyways hahaha
"
"got exactly what I ordered and it came very quickly. good company. BOB"
"The part I ordered was supposed to fit my 2003 buell blast but it did not. So I had to return it and had to pay the shipping for both ways. So I payed $12 for nothing."
"Very happy with the speed of fullfulment of order and product was as discribed "
"Great customer service. UPS caused problems with the delivery, but J&P Cycles helped to rectify the problem when UPS was being stubbornly unhelpful as expected.
Will definitely buy more from J&P in the future."
"quick delivery, everything is fine."
"Great but with easy installation"
"Easy to order and fast shippments"
"Price for helmet was good and arrived quickly but was just a day later than was paid for. Paid for 1 day air and it took 2 days to arrive. This was minor issue, still arrived in time and there was a special on delivery price which is why I paid on an extra $5 for 1 day versus 2 day but it took 2 days. Quality of product and it's price were good and condition of helmet was excellent. Overall was satisfied with J&P Cycles. Was first time ordering from them and will again if price of product is good."
"Fast service. Good looking parts. I won't try parts till March."
"Had great experience with you. Everyone was courtesy, and delivered on time. Roy B"
"Very happy with the service and plan to buy more"
"Excellent range , shipment was super fast , even to Australia !!
Look forward to many more happy transactions, AAA*"
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”