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Product & services pricing
4.18/5
Chance of future purchase:
4.01/5
Shipping & packaging:
3.71/5
Customer service:
3.72/5
Return/Replacement policy:
3.57/5

Verified
5/5

2014-11-08

"Quality product and fast shipping"


Verified
5/5

2014-11-08

"I have nothing but good things to say about j&p cycles. Every time I order something, I receive it just a few days. If I have to call about something they are very helpful. Love j&p!!"


Verified
5/5

2014-11-08

"Did a great job fulfilling my order"


Verified
5/5

2014-11-08

"Fast delivery and great products for unbeatable prices. Thanks!"


Verified
5/5

2014-11-08

"great site, fast delivery"


Verified
5/5

2014-11-08

"Every th ING came in promptly and was exa toy what I ordered. "


Verified
5/5

2014-11-08

"Site was well designed and gave me the product i wanted arrived in Australia to my home within a week fitted well and looks good. Job well done !!"


Verified
5/5

2014-11-08

"The products are top notch; expected and appreciated.

Have noticed a renewed attitude for many of my suppliers, to be more considerate and sincerely helpful, from the web set up to the helpful personnel. J & P is one of the BEST.
"


Verified
5/5

2014-11-08

"great service and fast shipping.."


Verified
5/5

2014-11-07

"The parts ordered fit perfectly. Only hiccup was me accidentally ordering the wrong part that cost me a few dollars for the return but it was my fault. It was easy and hassle free to return it. Thank you. "


Verified
5/5

2014-11-07

"There was an error in shipping but they made it right and sent/resent my order overnight without me asking. I was impressed. Thank you J&P Cycles"


Verified
4/5

2014-11-07

"Just the bank statement requirement is a hassle to me, other than that its good"


Verified
2/5

2014-11-07

"I had received a discount code via e-mail, and applied it to my order, but on the final invoice it did not apply, so i was instant messaging one of your customer service people and they told me it will be applied on the final when I receive my package, and you can guess it didn't. I order all my products from your company, but I may start shopping around now."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2016-01-08
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-11-07

"My Black Road Captain Boots are a "Killer." Awesome boots, very comfortable with a beautifull look and everyone wants to know where I got them! Take it from me who served twenty honarable years in the army and was always in boots. I love wearing boots, but these pair are my favorite one! I walk nice and tall in them. Their customer service is top! Thank you J&P Cycles! "


Verified
5/5

2014-11-07

"Very fast service and delivery!"